HP DeskJet D4263 User Manual

							Print Cartridge Status lights are on or flashing
The printer has two print cartridge status lights.
1.The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge cradle.
2.The right status light represents the black or the photo print cartridge. One of these
print cartridges is installed in the right side of the print cartridge cradle. For more
information, see 
Photo print cartridge.
If one or both Print Cartridge Status lights are on and not flashing
• Check to see if a print cartridge is 
low on ink.
If a print cartridge is low on ink, consider replacing the print cartridge.
• If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge
Status light remains on, turn off, and then turn on the printer.
If one or both Print Cartridge Status lights are on and flashing
Verify that the correct print cartridges are installed. For more information, see 
Installation
instructions.
If you were printing a borderless document when the light started flashing, see 
Borderless
printing guidelines.
Otherwise, follow these steps:
1.Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.
2.Follow one of these steps:
• If the Power light is flashing: Open the printer cover, replace the print cartridge
that you removed, and then remove the other print cartridge. Proceed to step 3.
• If the Power light is off: There is a problem with the print cartridge that you
removed. Proceed to step 3.
3.
Manually clean the print cartridge.
After cleaning the print cartridge, reinsert it into the printer.
If the light continues to flash, 
replace the print cartridge.
Printer lights are on or flashing 79
 
						

							Front USB port lights are flashing
If the front USB port lights are flashing, follow the instructions in Front USB port lights are
flashing.
Printer does not print
•Verify the following
•
Check the printer lights
•
Check the printer cable connection
•
Clear the print queue
•
Printer is stalled
•
If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
• The printer is connected to the power source.
• The cable connections are secure.
• The printer is turned on.
• The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see 
Print cartridges and Installation instructions.
• The paper or other media is correctly loaded in the paper tray.
• The printer cover is closed.
• The rear access door is attached.
Check the printer lights
The printer lights indicate the printer status and alert you to potential problems.
For more information, see 
Printer lights are on or flashing.
Check the printer cable connection
If your printer and computer are connected with a USB cable and the devices are not
communicating with each other, try the following:
• Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
• Check the USB cable. If you are using an older cable, it might not be working properly.
If you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Check the connection from your printer to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of your printer. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn your printer off and then on again.
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							• If you are connecting the printer through a USB hub, make sure the hub is turned on.
If the hub is on, try connecting the printer directly to your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn your printer off and then on again.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Clear the print queue
Cause:When you start a print job, it is sent to a list called the “print queue.” If the
printer stops printing before the job is complete, the print job might be stalled in the
print queue.
Solution:
To resolve a print job that is stalled in the queue
1.For Windows 2000, click Start, click Settings, and then click Printers. For
Windows XP, click Start, and then click Printers and Faxes.
2.Double-click the name of the HP Deskjet printer.
3.Click the Printer menu, and then click Pause Printing.
4.Click the Printer menu again, and then click Cancel All Documents.
5.Click Yes to confirm the cancellation.
6.Click the Printer menu, and then uncheck Pause Printing.
7.If there are still documents in the list, restart the computer.
8.After restarting, if there are still documents in the list, repeat steps 1 – 6.
After resolving a print job that is stalled in the print queue, the print queue still might
not be clear. In that situation, you need to stop and then restart the print service.
To stop and restart the print service
1.For Windows 2000, click Start, click Control Panel, and then click
Administrative Tools. For Windows XP, click Start, click Control Panel, click
Performance and Maintenance, and then click Administrative Tools.
2.Double-click Services, and then double-click Print Spooler.
3.Click Stop, and then click Start to restart the print service.
4.Click OK to close the window.
Printer is stalled
If the printer stalls while printing a document, press the Resume button. If the printer does
not start printing again, raise the printer cover, and then disconnect the power cable from
the back of the printer.
CAUTION:First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
Printer does not print 81
 
						

							If there are no loose or broken parts, follow these steps:
1.Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2.Make sure the print cartridges are installed securely in the print cartridge cradle.
For more information, see 
Installation instructions.
3.Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black or photo print cartridge is installed in the right side of the cradle.
4.Check for and clear any paper jam.
For more information, see 
Paper jam.
5.Lower the printer cover.
6.Connect the power cable to the back of the printer, and then turn on the printer.
• If the Resume light is not flashing, continue printing the document.
• If the Resume light is flashing, press the Resume button.
If the light still flashes, repeat the steps.
If the printer still does not print
1.Select the topic below that best describes the problem:
•
Paper jam
•
Out-of-paper message
•
Printer ejects paper
•
Printer is stalled
2.If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
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							For information about updating the printer software, see Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1.Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the reference guide that came with the printer.
2.Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
•Incorrect or missing print cartridge
•
Print cartridge is faulty or not installed properly
•
Print cartridge is in the wrong slot message
•
Low on ink
•
Printing in ink-backup mode message
Incorrect or missing print cartridge
Cause:If the correct print cartridges have not been installed or if the print cartridges
are missing, the printer cannot print.
Solution:
To verify and install the correct print cartridges
1.Open the printer cover.
2.Read the selection number on the print cartridge label.
1Selection number
Print cartridge problems 83
 
						

							3.Check the list of print cartridges that can be used in the printer.
a. Open the printer 
Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print
cartridge selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4.If the print cartridge selection number is correct, try cleaning the print cartridge.
For more information, see 
Manually clean print cartridges.
5.If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see 
Installation instructions.
6.Close the printer cover.
If the Print Cartridge Status lights are not flashing, then the problem is fixed.
If one or both Print Cartridge Status lights are flashing, visit HP Technical Support at
www.hp.com/support.
Print cartridge is faulty or not installed properly
Cause:The printer cannot print if the print cartridges are faulty, or if they are not
installed properly.
Solution:
To resolve the problem
1.Raise the printer cover.
2.Do one of the following:
• If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
• If an error message is not displayed, remove and reinstall each print cartridge
and close the printer cover.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
3.Reinstall the print cartridge and close the printer cover. For more information, see
Installation instructions.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
4.
Manually clean the print cartridge.
5.Reinsert the print cartridge in the printer and close the printer cover.
If the Power light is still flashing, the print cartridge is faulty and must be replaced.
NOTE:You can print with one print cartridge in ink-backup mode if you do
not have a replacement print cartridge available. For more information, see
Ink-backup mode.
6.If the Power light continues to flash after replacing the print cartridge, visit HP
Technical Support at 
www.hp.com/support.
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							Print cartridge is in the wrong slot message
Cause:If you receive this error message, the print cartridge is installed in the wrong
side of the print cartridge cradle.
Solution:Always install the tri-color print cartridge in the left print cartridge cradle
compartment.
Install the black or photo print cartridge in the right print cartridge cradle compartment.
Low on ink
Cause:At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Solution:Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For information on how to replace print cartridges, see 
Replace print cartridges.
Printing in ink-backup mode message
Cause:When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
Solution:If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
Print cartridge problems 85
 
						

							removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲Hold the print cartridge so that the copper strips are on the bottom and facing
toward the printer, and then carefully remove the plastic tape.
1Remove plastic tape
CAUTION:Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
Paper problems
•Paper jam
•
Printer does not feed paper
•
Printer ejects paper
•
Out-of-paper message
•
Printer prints on multiple sheets at once
Paper jam
To clear a paper jam
1.Press the Resume button.
If the paper jam does not clear, then go to the next step.
2.Turn off the printer.
3.Disconnect the printer power cord from the electrical outlet.
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							4.Remove the rear access door. Press the handle to the right, and then pull out the
door.
5.Remove any paper that is inside the printer by pulling it out from the back of the printer.
If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
6.Replace the rear access door securely.
7.If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION:Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
8.Reconnect the printer power cord to the electrical outlet.
9.Turn on the printer, and then press the Resume button.
10.Reprint the document.
NOTE:If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
Paper problems 87
 
						

							Printer does not feed paper
Solution:Try one or more of the following solutions:
• Reduce the number of sheets in the input tray.
• Remove the paper from the input tray, and then reload it.
• Use a different type of paper.
Printer ejects paper
Solution:If the printer ejects the paper, try one of the following solutions:
• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
• If you are printing a borderless document and the Resume and Print Cartridge
Status lights are flashing, you might be trying to print a borderless document with
only the black print cartridge installed. When printing a borderless document,
always have the tri-color print cartridge and a black or photo print cartridge
installed.
Out-of-paper message
Follow the appropriate steps for the condition that exists.
•
If the input tray contains paper
•
If the input tray is empty
If the input tray contains paper
1.Verify the following:
• A sufficient amount of paper is in the input tray (at least ten sheets).
• The input tray is not overly full.
• The paper stack is touching the back of the input tray.
2.Slide the paper guide so it fits firmly against the edge of the paper.
3.Press the Resume button to continue printing.
If the input tray is empty
1.Load paper in the tray.
2.Press the Resume button to continue printing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
Paper weight
•
Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended 
paper weight. Use paper that is within the recommended specifications.
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88 Troubleshooting