HP DeskJet D4263 User Manual

							Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Photos do not print correctly
•Check the paper tray
•
Check the printer properties
•
Colors are tinted or incorrect
•
Horizontal lines appear on a photo
•
Part of the photo is faded
Check the paper tray
1.Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2.Slide the paper forward until it stops.
3.Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
TabSetting
Features
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
Colors are tinted or incorrect
Solution:If colors in photos appear tinted or incorrect, follow these steps:
1.Verify that neither print cartridge is low on ink.
For more information, see 
View estimated ink levels. If neither print cartridge is
low on ink, proceed to step 2.
2.
Align the print cartridges.
3.Reprint the photo.
4.If colors continue to appear tinted or incorrect, open the 
Printer Properties dialog
box, click the Color tab, and then click the More color options button.
5.Adjust the colors by using the More color options dialog box.
Photos do not print correctly 89
 
						

							Horizontal lines appear on a photo
Solution:
If light or dark horizontal lines appear on photos, follow this procedure:
1.
Clean the print cartridges.
2.Reprint the photo.
3.If horizontal lines still occur, perform a 
print quality calibration.
A black and a tri-color print cartridge must be installed for print quality calibration.
4.Reprint the photo.
NOTE:If you are still not satisfied with the results, replace the print cartridges.
For more information, see...
Part of the photo is faded
Fading might occur on the edges or near the edges of a photo.
•
Fading occurs on the edges of a photo
•
Fading occurs near the edges of a photo
Fading occurs on the edges of a photo
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							Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see 
Store and handle photo
paper.
Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:
• Install a 
photo print cartridge and a tri-color print cartridge in the printer.
• Open the 
Printer Properties dialog box, click the Features tab, and then set the Print
Quality to Maximum dpi.
Problems with borderless documents
•Borderless printing guidelines
•
Streaks appear in a light portion of a photo
•
Horizontal lines appear on a photo
•
Image is printed at an angle
•
Ink smears
•
Part of the photo is faded
•
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
• Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
• Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
Problems with borderless documents 91
 
						

							• If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
• Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see 
Ink-backup mode.
Streaks appear in a light portion of a photo
Solution:
If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from
one of the long edges of the photo, try the following solutions:
• Install a 
photo print cartridge in the printer.
• Open the 
Printer Properties dialog box, click the Features tab, and then set
the Print Quality to Maximum dpi.
Horizontal lines appear on a photo
Solution:
If light or dark horizontal lines appear on photos, follow this procedure:
1.
Clean the print cartridges.
2.Reprint the photo.
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							3.If horizontal lines still occur, perform a print quality calibration.
A black and a tri-color print cartridge must be installed for print quality calibration.
4.Reprint the photo.
Image is printed at an angle
Solution:
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.Remove all paper from the input tray.
2.Load the paper correctly in the input tray.
3.Verify that the paper guide fits firmly against the edge of the paper.
4.Follow loading instructions for the paper type.
Ink smears
Solution:Follow these guidelines if ink smears appear on the back of the photos,
or if the paper sticks together:
• Use an HP photo paper.
• Verify that the photo paper is not curled. If the photo paper is curled, place the
paper in a plastic bag and gently bend it the opposite direction of the curl until the
paper lies flat.
Part of the photo is faded
Fading might occur on the edges or near the edges of a photo.
•
Fading occurs on the edges of a photo
•
Fading occurs near the edges of a photo
Problems with borderless documents 93
 
						

							Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see 
Store and handle photo
paper.
Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:
• Install a 
photo print cartridge and a tri-color print cartridge in the printer.
• Open the 
Printer Properties dialog box, click the Features tab, and then set the Print
Quality to Maximum dpi.
Photo has an unwanted border
•For most paper types
•
For photo paper with a tear-off tab
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							For most paper types
If the photo has an unwanted border, try one of the following solutions:
•
Align the print cartridges.
• Open the 
Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
• Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
• Verify that the software application you are using supports borderless printing.
For photo paper with a tear-off tab
If the border appears below the tear-off tab, remove the tab.
If the border appears above the tear-off tab:
•
Align the print cartridges.
• Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
Problems with borderless documents 95
 
						

							Print quality is poor
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• Replace refilled or empty cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see 
Select a paper type.
• Print and evaluate a self-test.
For more information, see 
Print a test page.
If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see 
Automatically
clean print cartridges.
• If there are ink streaks in your prints, clean the electrical contacts. For more
information, see 
Manually clean print cartridges.
• Replace the print cartridge. For more information, see 
Replace print cartridges.
• If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support.
This section contains the following topics:
•
Faded prints with ink streaks
•
Prints are faded
•
Blank pages print
Faded prints with ink streaks
Solution:If your printed pages faded or if they contain ink streaks, the print
cartridges might be low on ink or might need to be cleaned. For more information,
see 
View estimated ink levels and Automatically clean print cartridges.
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							Prints are faded
Solution:
• Verify that neither of the print cartridges is low on ink.
For more information, see 
View estimated ink levels. If a print cartridge is low on
ink, consider replacing the print cartridge. For the correct part numbers, see the
reference guide that came with the printer.
• Verify that a black print cartridge is installed.
If the black text and images on your printouts are faded, you might be printing
with only the tri-color print cartridge. Insert a black print cartridge, in addition to
the tri-color print cartridge, for optimal black print quality.
• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
1Remove plastic tape
• Consider selecting a higher print quality.
Blank pages print
Solution:
• The protective piece of plastic tape might still be attached to the print cartridges.
Verify that the plastic tape has been removed from the print cartridges.
1Remove plastic tape
Print quality is poor 97
 
						

							• The print cartridges might be out of ink. Replace one or both empty print
cartridges.
For more information, see 
View estimated ink levels.
• You might be trying to print a borderless document with only the black print
cartridge installed. When printing a borderless document, always have the tri-
color print cartridge and a black or photo print cartridge installed.
Document is misprinted
•Text and images are misaligned
•
Document is printed off-center or at an angle
•
Parts of the document are missing or printed in the wrong place
•
Envelope is printed at an angle
•
Document does not reflect the new print settings
Text and images are misaligned
Solution:If the text and images on your printouts are misaligned, then 
align the
print cartridges.
Document is printed off-center or at an angle
Solution:
1.Verify that the paper is correctly placed in the input tray.
2.Verify that the paper guide fits firmly against the edge of the paper.
3.Reprint the document.
Parts of the document are missing or printed in the wrong place
Solution:Open the 
Printer Properties dialog box and confirm the following options:
TabSetting
FeaturesPortrait or Landscape: Verify the appropriate
orientation.Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
If parts of the document are still missing, the printer settings might be overridden by
the software program print settings. Select the appropriate print settings from within
the software program.
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98 Troubleshooting