HP DeskJet D4263 User Manual

							Envelope is printed at an angle
Solution:
1.Slide the flap inside the envelope before loading it in the printer.
2.Confirm that the paper guide fits firmly against the edge of the envelope.
3.Reprint the envelope.
Document does not reflect the new print settings
Solution:The printer settings might differ from the software program print settings.
Select the appropriate print settings within the software program.
I pressed the Photosmart Essential button, but nothing happens
Cause:The HP Photosmart Software is not installed.
Solution:Install the HP Photosmart Software that came with the HP Deskjet. If it
is installed, restart your computer.
To install the HP Photosmart Software
1.Insert the HP Deskjet CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the HP Photosmart
Software.
3.Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Deskjet.
NOTE:If you do not have the HP Deskjet CD-ROM, visit the HP online support
Web site at 
www.hp.com/support and download the HP Photosmart Software.
Cause:The HP Deskjet is turned off.
Solution:Turn the HP Deskjet on.
Cause:The computer is turned off.
Solution:Turn the computer on.
Cause:The HP Deskjet is not properly connected to the computer.
Solution:Check the connection from the HP Deskjet to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the HP Deskjet.
Make sure the other end of the USB cable is plugged into a USB port on your
Document is misprinted 99
 
						

							computer. After the cable is connected properly, turn the HP Deskjet off and then on
again.
For more information on setting up the HP Deskjet and connecting it to your computer,
see the Setup Guide that came with the HP Deskjet.
Front USB port problems
•Images in a connected digital camera do not print
•
Front USB port lights are flashing
Images in a connected digital camera do not print
Cause:There are several reasons why images in a connected digital camera do
not print:
• You did not transfer the images from the camera to your computer.
• The digital camera is not in the correct mode for downloading photos.
• The images are not in a supported format.
• You did not select any photos on the camera for printing.
Solution:Verify that you have transferred the images from the camera to your
computer. Additionally, verify that the digital camera is saving photos in a file format
that the HP Photosmart Software or other photo-printing software program supports.
Before you connect the digital camera to the front USB port on the printer, select some
photos on the camera for printing.
For more information on using the HP Photosmart Software, see the HP Photosmart
Software Help.
Chapter 12
100 Troubleshooting
 
						

							Front USB port lights are flashing
Solution:
1Connection light
2Error light
State of the lightsTask
Connection light and the Error light flash for
five secondsThe printer has lost connection with the
camera while printing.
Check the USB connection.
Connection light is on and the Error light is
flashingThe camera is not set to the correct mode for
transferring photos.
Change the camera mode.
Connection light is off and the Error light is onAn unsupported device, such as a mouse,
has been connected to the front USB port.
Remove the unsupported device.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see 
HP support.
If you continue to have problems 101
 
						

							A HP support
•Ink cartridge warranty information
•
Support process
•
HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1.Check the documentation that came with the HP Deskjet.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for your HP Deskjet
• Valuable HP Deskjet and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
3.For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
4.Call HP support. Support options and availability vary by device, country/region, and language.
102 HP support
 
						

							HP support by phone
•Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
HP support by phone 103
 
						

							B Order supplies
You can order HP products, such as recommended types of paper and print cartridges, online from
the HP Web site.
This section contains the following topics:
•
Order paper or other media
•
Order print cartridges
•
Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers, go to www.hp.com/
buy/supplies. If prompted, choose your country/region, follow the prompts to select your product,
and then click one of the shopping links on the page.
Order print cartridges
For a list of print cartridge numbers, see the printed documentation that came with the HP Deskjet.
You can also use the software that came with the HP Deskjet to find out the reorder number for all
the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you
can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device
and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted, choose your
country/region, follow the prompts to select your product, and then click one of the shopping links
on the page.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about purchasing
print cartridges.
To order print cartridges through the HP Solution Center
1.In the HP Solution Center, click the tab that lists your HP Deskjet.
The Shopping Center page is displayed.
2.Click the Buy online button.
The Print Cartridge Information page is displayed.
3.Click Shop Online.
A privacy information page is displayed.
4.Click Send.
The Shop for Supplies window is displayed with a list of compatible cartridges for your printer.
Order other supplies
To order other supplies, such as HP Deskjet software, a copy of the Setup Guide or other printed
documentation, or other customer-replaceable parts, call the phone number for your country/region.
Country/region
Number for ordering
Asia Pacific (except for Japan)65 272 5300
Australia1300 721 147
Europe+49 180 5 290220 (Germany)
104 Order supplies
 
						

							Country/regionNumber for ordering
+44 870 606 9081 (U.K.)
New Zealand0800 441 147
South Africa+27 (0)11 8061030
U.S. and Canada1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support. (continued)
Order other supplies 105
 
						

							C Technical information
•Printer specifications
•
Environmental product stewardship program
•
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (with the tray extended): 144 mm high x 459 mm wide x 480 mm deep (5.67 inches
high x 18.07 inches wide x 18.90 inches deep)
Printer weight (without print cartridges): 3.462 kg (7.635 lbs)
Software compatibility
Windows compatible (2000 and XP)
Memory
.5 MB of integrated memory
Minimum system requirements
Operating system
1ProcessorRAMHard disk
space
Windows 2000 and XPPentium II or equivalent64 MB200 MB
1 For information about future operating system releases and support, visit the HP online support
Web site at www.hp.com/support.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Input tray capacity
Plain paper sheets: Up to 100
Output tray capacity
Plain paper sheets: Up to 50
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
106 Technical information
 
						

							designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Energy consumption
•
Disposal of Waste Equipment by Users in Private Households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy consumption
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. Specific information on power consumption may
be found in the product specifications.
Environmental product stewardship program 107
 
						

							Disposal of Waste Equipment by Users in Private Households in the European Union
Appendix C
108 Technical information