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HP DeskJet D1460 User Manual

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Page 61

What the flashing light means
The Power light can flash for several reasons:
• The printer cover is open.
• The printer is out of paper.
• A problem exists with the printer, such as a paper jam or a problem with a print
cartridge.
For information about clearing a paper jam, see 
Paper jam.
If an error message appears
Read the error message that explains the problem and its solution.
If no error message appears
Check the status of the printer by using the printer tools. To gain access to the tools, open...

Page 62

Check the printer cable connection
If your printer and computer are connected with a USB cable and the devices are not
communicating with each other, try the following:
• Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
• Check the USB cable. If you are using an older cable, it might not be working properly.
If you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Check the...

Page 63

3.Click Stop, and then click Start to restart the print service.
4.Click OK to close the window.
Printer is stalled
If the printer stalls while printing a document, raise the printer cover, and then disconnect
the power cable from the back of the printer.
CAUTION:First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
If there are no loose or broken parts, follow these steps:
1.Check for and remove any obstacles, such as packing tape or...

Page 64

Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see 
Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard...

Page 65

Solution:
To verify and install the correct print cartridges
1.Open the printer cover.
2.Read the selection number on the print cartridge label.
1Selection number
3.Check the list of print cartridges that can be used in the printer.
a. Open the printer 
Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print
cartridge selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4.If...

Page 66

Solution:
To resolve the problem
1.Raise the printer cover.
2.Do one of the following:
• If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
• If an error message is not displayed, remove and reinstall each print cartridge
and close the printer cover.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
3.Reinstall the print cartridge and close the printer cover. For more information,...

Page 67

Printing in ink-backup mode message
Cause:When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
Solution:If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
removed from each print cartridge. When plastic tape covers the print...

Page 68

5.Remove the rear access door. Press the handle to the right, and then pull out the
door.
6.Remove the paper jam from the back of the printer, and then replace the rear access
door securely.
7.If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION:Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
8.Reload paper in the paper...

Page 69

Printer does not feed paper
Solution:Try one or more of the following solutions:
• Reduce the number of sheets in the paper tray.
• Remove the paper from the paper tray, and then reload it.
• Use a different type of paper.
Out of paper message
Follow the appropriate steps for the condition that exists.
•
If the paper tray is loaded
•
If the paper tray is empty
If the paper tray is loaded
1.Verify the following:
• A sufficient amount of paper is loaded in the paper tray (at least ten sheets).
• The paper...

Page 70

Photos do not print correctly
•Check the paper tray
•
Check the printer properties
Check the paper tray
1.Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2.Slide the paper forward until it stops.
3.Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
TabSetting...
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