HP DeskJet D1460 User Manual

							What the flashing light means
The Power light can flash for several reasons:
• The printer cover is open.
• The printer is out of paper.
• A problem exists with the printer, such as a paper jam or a problem with a print
cartridge.
For information about clearing a paper jam, see 
Paper jam.
If an error message appears
Read the error message that explains the problem and its solution.
If no error message appears
Check the status of the printer by using the printer tools. To gain access to the tools, open
the 
Printer Properties dialog box, click the Features tab, and then click the Printer
services button.
Use the printer tools to perform the following tasks:
• View estimated ink levels.
• Clean the print cartridges.
• Calibrate the printer.
• Print a test page.
• Perform other functions as needed.
Printer does not print
•Verify the following
•
Check the printer cable connection
•
Clear the print queue
•
Printer is stalled
•
If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
• The printer is connected to the power source.
• The cable connections are secure.
• The printer is turned on.
• The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see 
Print cartridges and Installation instructions.
• The paper or other media is correctly loaded in the paper tray.
• The printer cover is closed.
• The rear access door is attached.
Printer does not print 59
 
						

							Check the printer cable connection
If your printer and computer are connected with a USB cable and the devices are not
communicating with each other, try the following:
• Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
• Check the USB cable. If you are using an older cable, it might not be working properly.
If you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Check the connection from your printer to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of your printer. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn your printer off and then on again.
• If you are connecting the printer through a USB hub, make sure the hub is turned on.
If the hub is on, try connecting the printer directly to your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn your printer off and then on again.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Clear the print queue
Cause:When you start a print job, it is sent to a list called the “print queue.” If the
printer stops printing before the job is complete, the print job might be stalled in the
print queue.
Solution:
To resolve a print job that is stalled in the queue
1.For Windows 2000, click Start, click Settings, and then click Printers. For
Windows XP, click Start, and then click Printers and Faxes.
2.Double-click the name of the HP Deskjet printer.
3.Click the Printer menu, and then click Pause Printing.
4.Click the Printer menu again, and then click Cancel All Documents.
5.Click Yes to confirm the cancellation.
6.Click the Printer menu, and then uncheck Pause Printing.
7.If there are still documents in the list, restart the computer.
8.After restarting, if there are still documents in the list, repeat steps 1 – 6.
After resolving a print job that is stalled in the print queue, the print queue still might
not be clear. In that situation, you need to stop and then restart the print service.
To stop and restart the print service
1.For Windows 2000, click Start, click Control Panel, and then click
Administrative Tools. For Windows XP, click Start, click Control Panel, click
Performance and Maintenance, and then click Administrative Tools.
2.Double-click Services, and then double-click Print Spooler.
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							3.Click Stop, and then click Start to restart the print service.
4.Click OK to close the window.
Printer is stalled
If the printer stalls while printing a document, raise the printer cover, and then disconnect
the power cable from the back of the printer.
CAUTION:First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
If there are no loose or broken parts, follow these steps:
1.Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2.Make sure the print cartridges are installed securely in the print cartridge cradle.
For more information, see 
Installation instructions.
3.Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black print cartridge is installed in the right side of the cradle.
4.Check for and clear any paper jam.
For more information, see 
Paper jam.
5.Lower the printer cover.
6.Connect the power cable to the back of the printer, and then turn on the printer.
If the printer still does not print
1.Select the topic below that best describes the problem:
•
Paper jam
•
Out of paper message
•
Printer is stalled
2.If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Document prints slowly 61
 
						

							Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see 
Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1.Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the reference guide that came with the printer.
2.Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
•Incorrect or missing print cartridge
•
Print cartridge is faulty or not installed properly
•
Print cartridge is in the wrong slot message
•
Low on ink
•
Printing in ink-backup mode message
Incorrect or missing print cartridge
Cause:If the correct print cartridges have not been installed or if the print cartridges
are missing, the printer cannot print.
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							Solution:
To verify and install the correct print cartridges
1.Open the printer cover.
2.Read the selection number on the print cartridge label.
1Selection number
3.Check the list of print cartridges that can be used in the printer.
a. Open the printer 
Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print
cartridge selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4.If the print cartridge selection number is correct, try cleaning the print cartridge.
For more information, see 
Manually clean print cartridges.
5.If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see 
Installation instructions.
6.Close the printer cover.
If the Power light is not flashing, then the problem is fixed.
If the Power light is flashing, visit HP Technical Support at 
www.hp.com/support.
Print cartridge is faulty or not installed properly
Cause:The printer cannot print if the print cartridges are faulty, or if they are not
installed properly.
Print cartridge problems 63
 
						

							Solution:
To resolve the problem
1.Raise the printer cover.
2.Do one of the following:
• If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
• If an error message is not displayed, remove and reinstall each print cartridge
and close the printer cover.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
3.Reinstall the print cartridge and close the printer cover. For more information, see
Installation instructions.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
4.
Manually clean the print cartridge.
5.Reinsert the print cartridge in the printer and close the printer cover.
If the Power light is still flashing, the print cartridge is faulty and must be replaced.
NOTE:You can print with one print cartridge in ink-backup mode if you do
not have a replacement print cartridge available. For more information, see
Ink-backup mode.
6.If the Power light continues to flash after replacing the print cartridge, visit HP
Technical Support at 
www.hp.com/support.
Print cartridge is in the wrong slot message
Cause:If you receive this error message, the print cartridge is installed in the wrong
side of the print cartridge cradle.
Solution:Always install the tri-color print cartridge in the left print cartridge cradle
compartment.
Install the black print cartridge in the right print cartridge cradle compartment.
Low on ink
Cause:At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Solution:Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For information on how to replace print cartridges, see 
Replace print cartridges.
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							Printing in ink-backup mode message
Cause:When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
Solution:If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲Hold the print cartridge so that the copper strips are on the bottom and facing
toward the printer, and then carefully remove the plastic tape.
1Remove plastic tape
CAUTION:Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
Paper problems
•Paper jam
•
Printer does not feed paper
•
Out of paper message
•
Printer prints on multiple sheets at once
Paper jam
To clear a paper jam
1.Remove the paper from the paper tray.
2.If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
3.Turn off the printer.
4.Disconnect the printer power cord from the electrical outlet.
Paper problems 65
 
						

							5.Remove the rear access door. Press the handle to the right, and then pull out the
door.
6.Remove the paper jam from the back of the printer, and then replace the rear access
door securely.
7.If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION:Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
8.Reload paper in the paper tray.
9.Reconnect the printer power cord to the electrical outlet.
10.Turn on the printer.
11.Reprint the document.
NOTE:If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
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							Printer does not feed paper
Solution:Try one or more of the following solutions:
• Reduce the number of sheets in the paper tray.
• Remove the paper from the paper tray, and then reload it.
• Use a different type of paper.
Out of paper message
Follow the appropriate steps for the condition that exists.
•
If the paper tray is loaded
•
If the paper tray is empty
If the paper tray is loaded
1.Verify the following:
• A sufficient amount of paper is loaded in the paper tray (at least ten sheets).
• The paper tray is not overly full.
• The paper stack is touching the back of the paper tray.
2.Slide the paper guide so that it fits firmly against the edge of the paper.
3.Click Continue to resume printing.
If the paper tray is empty
1.Load paper in the paper tray.
2.Push the paper forward until it stops.
3.Slide the paper guide so that it fits firmly against the edge of the paper.
4.Click Continue to resume printing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
Paper weight
•
Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended 
paper weight. Use paper that is within the recommended specifications.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Paper problems 67
 
						

							Photos do not print correctly
•Check the paper tray
•
Check the printer properties
Check the paper tray
1.Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2.Slide the paper forward until it stops.
3.Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
TabSetting
Features
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
Problems with borderless documents
•Borderless printing guidelines
•
Image is printed at an angle
•
Fading occurs on the edges of a photo
•
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
• Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
• Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
• If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
• Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see 
Ink-backup mode.
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68 Troubleshooting