HP DeskJet D1460 User Manual

							5.Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strip is on the bottom and
facing toward the printer.
1Remove plastic tape
CAUTION:Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
1Ink nozzles
2Copper contacts
6.Slide the print cartridge firmly into the cradle at a slight upward angle until you feel
resistance.
Install print cartridges 49
 
						

							7.Push the cartridge into the cradle.
You hear a snap when the print cartridge is correctly positioned.
8.Close the printer cover.
9.
Align the print cartridges for optimum print quality.
For information about storing print cartridges, see 
Maintain print cartridges.
For information about recycling empty print cartridges, see 
HP inkjet supplies recycling
program.
WARNING!Keep both new and used print cartridges out of the reach of children.
Align the print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality.
To align print cartridges
1.Load Letter or A4 unused plain white paper in the paper tray.
2.Open the printer 
Toolbox.
3.Click Align the Print Cartridges.
4.Click Align, and then follow the onscreen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the
printer. Recycle or discard the test page.
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be
low on ink or might need to be cleaned. For more information, see 
View estimated ink
levels.
If the print cartridges are not low on ink, clean the print cartridges automatically.
To clean the print cartridges
1.Open the printer 
Toolbox.
2.Click Clean the Print Cartridges.
3.Click Clean, and then follow the onscreen instructions.
If your documents are still faded after cleaning, 
manually clean the print cartridge
contacts.
CAUTION:Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are
installed in the printer:
1.Open the printer 
Toolbox.
2.Click the Estimated Ink Level tab.
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50 Maintenance
 
						

							NOTE:If the print cartridges were used before being installed in the printer, or if they
are not genuine HP cartridges or have been refilled, the estimated ink levels will not
appear on the Estimated Ink Level tab.
The Estimated Ink Level tab also contains print cartridge ordering information. To view
this information, click the Print Cartridge Information button.
NOTE:Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information see 
www.hp.com/go/inkusage.
Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1.Turn off the HP Deskjet, and then disconnect the power cord.
2.Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
CAUTION:Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge cradle slides. Noise is normal
when the cradle moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in cold water and use chlorine bleach.
Color fabricWash the fabric in cold water and use sudsy ammonia.
CAUTION:Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Manually clean print cartridges
If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.
Maintain the printer body 51
 
						

							You need the following items to clean the print cartridges:
• Distilled water (tap water can contain contaminants that can damage the print
cartridge)
• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get 
ink on your hands or clothing as you clean.
To prepare to clean
1.Open the HP Deskjet cover.
2.Wait until the print cartridge cradle moves to the center of the HP Deskjet and is idle
and quiet.
3.Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.
CAUTION:Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
To manually clean print cartridge contacts
1.Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
2.Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION:Do not touch the print cartridge ink nozzles. Touching the ink nozzles
will result in clogs, ink failure, and bad electrical connections.
1Ink nozzles (do not touch)
2Copper contacts
3.Repeat this process until no ink residue or dust appears on the swab.
4.Insert the print cartridges in the HP Deskjet, and then close the cover. For more
information, see 
Installation instructions.
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							Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
•
Print cartridge storage and handling
•
Print cartridge protector
Print cartridge storage and handling
Follow these guidelines to help maintain HP print cartridges and ensure consistent print
quality:
• Install the cartridge on or before the Install by date, which is printed on the cartridge
package.
• When you remove a photo print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out. If you do not have a print cartridge
protector, you can use an airtight plastic container to protect your print cartridge. For
more information, see 
Installation instructions.
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION:Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Print cartridge protector
If you have purchased an HP photo print cartridge, you can store it in the protector that
comes with the print cartridge. If you do not have a print cartridge protector, you can use
an airtight plastic container to protect your print cartridge.
To insert the print cartridge into the print cartridge protector
▲Slide the print cartridge at a slight angle into the protector, and snap it securely in
place.
Maintain print cartridges 53
 
						

							To remove the print cartridge from the print cartridge protector
1.Press down and back on the top of the protector to release the print cartridge.
2.Slide the print cartridge out of the protector.
CAUTION:Do not drop the print cartridge. Dropping the print cartridge can
damage it.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
•
Align the print cartridges
•
Clean the print cartridges
•
Print a test page
•
View estimated ink levels
To open the printer Toolbox
1.Open the 
Printer Properties dialog box.
2.Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
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							10 Troubleshooting
•Error messages
•
Installation problems
•
Power light is on or flashing
•
Printer does not print
•
Document prints slowly
•
Print cartridge problems
•
Paper problems
•
Photos do not print correctly
•
Problems with borderless documents
•
Print quality is poor
•
Document is misprinted
•
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
Print cartridge error messages
•
Other error messages
Print cartridge error messages
If you receive a print cartridge error message, follow these directions.
Incorrect or missing print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in 
Incorrect or missing print cartridge.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in 
Print cartridge is faulty or not installed properly to resolve the problem.
Print cartridge carriage is stalled message
If the printer stalls while you are printing a document, follow the instructions in 
Printer is
stalled.
Troubleshooting 55
 
						

							Print cartridge is in the wrong slot message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle. Follow the instructions in 
Print cartridge is in the wrong slot
message to resolve the problem.
Printing in ink-backup mode message
If you receive this error message, follow the instructions in 
Incorrect or missing print
cartridge.
Other error messages
If you receive an error message, follow these directions.
Out of paper message
If you receive an out of paper message, follow the guidelines in 
Out of paper message.
There was an error writing to USB port message
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
Two-way communication cannot be established or Printer not responding
message
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
•
Installation program stops
•
Unknown Device message displays
•
Printer name does not appear
If you continue to have problems, visit HP Technical Support at 
www.hp.com/support.
Installation program stops
Cause:If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
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56 Troubleshooting
 
						

							Solution:
To resolve the problem
1.Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2.Disconnect and reconnect the USB cable.
3.Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4.If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5.Click Cancel, and then restart the computer.
6.Turn the printer off, and then disconnect the USB cable and power cord.
7.Quit any antivirus programs or other software programs that are running on the
computer.
NOTE:To quit an antivirus program, follow the manufacturer’s instructions.
8.Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,
connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.
NOTE:Do not connect the USB cable until you are told to do so.
c. Follow the onscreen instructions to finish the installation.
9.Restart the antivirus program.
Unknown Device message displays
Cause:During installation, an “Unknown Device” message might be displayed
when you connect a USB cable between the printer and the computer. A possible
cause might be a defective USB cable.
Solution:
NOTE:This is not a problem if you are using Windows 2000. If you are using
Windows 2000 and this message is displayed, you can continue with the software
installation.
To resolve the problem
1.Disconnect the USB cable from the printer.
2.Disconnect the power cord from the printer.
3.Wait approximately 30 seconds.
4.Reconnect the power cord to the printer.
5.Reconnect the USB cable to the printer.
6.If the “Unknown Device” message is still displayed, replace the USB cable.
Installation problems 57
 
						

							Printer name does not appear
Solution:If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.
To reinstall the printer software
1.Quit any antivirus programs or other software programs that are running on the
computer.
NOTE:To quit an antivirus program, follow the manufacturer’s instructions.
2.Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
NOTE:If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
b. When prompted, click Remove All.
3.Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
4.Restart the antivirus program.
Power light is on or flashing
1Power light
• If the Power light is on, the printer is either printing or ready to print.
• If the Power light is off, the printer is off.
• If the Power light is flashing, see the following information.
•
What the flashing light means
•
If an error message appears
•
If no error message appears
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58 Troubleshooting