HP Designjet Z6200 1067mm Photo User Manual

							Take-up reel
LED statusIssue Print job
interrupted?Possible cause Possible solution
Blinking quickly Take-up reel is not winding Yes The sensor beam was
blocked for more than 3
seconds. Make sure that the take-up
reel sensors are not blocked
by a strip of paper, the
collection bin if you are using
the Z6200 1.1m printer, or
any objects. See the following
graphic. Make sure that the
collection bin is placed
behind the foot brace.
Also ensure that the take-up
reel power switch is in the On
position.
Blinking slowly Take-up reel is not winding No The sensor cables are loose
or unplugged. Ensure that the sensor cables
are correctly secured.
Solid red Take-up reel is not winding No There is too much resistance
on the take-up reel motor. Ensure that the paper is not
winding too tightly. A loop-
shaping core should be
inserted and hanging as
shown in step 10 of 
Use the
take-up reel on page 37
.
Solid green Take-up reel is not winding No The take-up reel power switch
is in the Off position Ensure that the take-up reel
power switch is in the On
position.
Solid green Take-up reel is winding in the
wrong direction No The take-up reel wind-
direction switch is in the
wrong winding position.
After 3 seconds, the printer
recognizes the problem and
interrupts the print job. See
the first error listed in this
table. Flip the take-up reel wind-
direction switch to the correct
position.
The following graphic shows the take-up reel sensors and cable.
1.
Take-up reel sensor
2. Take-up reel sensor and cable housing unit
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							15 Troubleshoot ink-system issues
●Cannot insert an ink cartridge
●
Cannot insert a printhead
●
Cannot insert the maintenance cartridge
●
Front panel recommends reseatin g or replacing a printhead
●
Clean the printheads
●
Align the printheads
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							Cannot insert an ink cartridge
1.Check that you have the correct type of cartridge (model number).
2. Check that the colored label on the cartridge 
is the same color as the label on the slot.
3. Check that the cartridge is corre
ctly oriented, the arrow on the front of the ink cartridge should
face upwards.
CAUTION: Never clean inside the ink cartridge slots.
Cannot insert a printhead
1.Check that you have the correct type of printhead (model number).
2. Check that you have removed the pr
otective caps and the clear protective tape from the printhead.
3. Check that the colored label on the printhead 
is the same color as the label on the slot.
4. Check that the printhead is correctly 
oriented (compare with the others).
5. Check that you have closed an
d latched the printhead cover.
Cannot insert the maintenance cartridge
Check that the maintenance cartridge is of  the correct type and correctly oriented.
Front panel recommends reseating or replacing a
printhead
1.Remove the printhead and check that it
s protective film has been removed.
2. Clean the electrical connections between the printhead and the carriage. See 
Clean the electrical
connections on a printhead on page 68
.
3. Reinsert the printhead into the carria
ge and check the front panel message.
4. If the problem persists, 
insert a new printhead.
Clean the printheads
Periodic printhead cleaning is pe rformed automatically, as long as the printer is kept turned on.
However, you should clean the pr intheads if you are experiencing poor image quality and cannot
resolve the issues by other methods. This ensures  that there is fresh ink in the nozzles and helps to
prevents nozzle clogs.
If you have printed the Printhead  status plot, you know which colors are failing. Clean the pair of
printheads that are not performing  adequately. If you are not sure which printheads to clean, clean all
of the printheads.
To clean the printheads, go to the pr inters front panel and select the 
 icon, then Clean
printheads , then select which printheads you want to  clean. You can clean all of the printheads or
only some of them.
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							Cleaning all of the printheads takes about 5 minutes. Cleaning any two printheads takes about 3
minutes.
NOTE: Cleaning all printheads  uses more ink than cleaning a single pair.
NOTE:HP recommends that you purge the ink from the pr intheads before printing a job if the printer
has been turned off for more than  six weeks or if you are experiencing inconsistent colors from print to
print after long storage periods. Purging the ink fr om the printheads helps to ensure maximum color
consistency; it is not  a remedy for poor printhead health.
Align the printheads
Precise alignment between printheads is essential  for color accuracy, smooth color transitions, and
sharp edges in graphical elements. Your printer has an automatic printhead  alignment process which
runs whenever a printhead has been accessed or replaced.
In the case of a paper jam, if you have used a cust om paper, or if you are experiencing problems with
color accuracy; you might need  to align the printheads. See 
Align the printheads on page 71.
NOTE: If you experience a paper jam, HP recommends  that you reinsert the printheads and align the
printheads.
TIP: Use the same paper you intend to print on to  align the printheads. Photo paper is recommended
for the best results. Plain; bond; and thin, coated  papers are acceptable, but provide marginal results.
WARNING!Colored papers, glossy canvas, and transpar ent materials such as translucent bond,
clear film, tracing paper, and vellum are not suitabl e for aligning the printheads. However, if you must
perform printhead alignment with a material that is  not supported, make sure you us e a material with
the same thickness as the material  you are going to use for printing.
Reinsert printheads procedure
1.If the printhead alignment process is running
 and the wrong paper is loaded, press the Cancel key
on the front panel.
CAUTION: Do not print if the printhead align ment process has been canceled.
2.Load the paper you want to use. Photo p
aper is recommended for the best results.
WARNING!Colored papers, glossy canvas, and tran sparent materials such as translucent
bond, clear film, tracing paper, and vellum are  not suitable for aligning the printheads. However,
if you must perform printhead alignment with a mate rial that is not supported, make sure you use a
material with the same thickness as the material you are going to use for printing.
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							3.Remove and reinsert all of the printheads. See Remove a printhead on page 63
 and Insert a
printhead on page 66. This starts the printhead alignment process.
NOTE: Make sure the printer window is  closed during printhead alignment.
4.The process takes about 10 minutes. Wait until th
e front panel shows that the process is complete
before using the printer.
NOTE: A calibration image is printed during the pr inthead alignment process. The front panel
shows if there were any errors in the process.
Image Quality Maintenance menu procedure
1. Load the paper you want to use. Photo paper is 
recommended for the best results. Plain; bond;
and thin, coated papers are acceptab le, but provide marginal results.
WARNING!Colored papers, glossy canvas, and tran sparent materials such as translucent
bond, clear film, tracing paper, and vellum are  not suitable for aligning the printheads. However,
if you must perform printhead alignment with a mate rial that is not supported, make sure you use a
material with the same thickness as the material you are going to use for printing.
2. Go to the front panel and select the  icon, then select  Align printheads . The printer checks
that a sufficient amount of paper exists to perform printhead alignment.
3. If the paper type that is loaded is acceptable 
for printhead alignment, the printer performs the
alignment and prints an alignment pattern.
NOTE: Make sure the printer window is  closed during printhead alignment.
4.The process takes about 10 minutes. Wait until th
e front panel shows that the process is complete
before using the printer.
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							Scan errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This
indicates that the alignment was not completed succ essfully. Therefore, the printheads are not aligned
and the alignment should be repeated before prin ting. The problem might be because of one of the
following scenarios:
● The type of paper used in the printhead align
ment process was not acceptable. Repeat the
alignment process using one of the recommended paper types.
● The printheads are not clean. Clean the printheads. See 
Clean the printheads on page 165
.
● The printer window was open during the printh
ead alignment process. Repeat the alignment
process with the printer window closed.
If the problem persists af ter following the recommended remedies,  try replacing all of the printheads. If
the problem persists after replacing the printheads, a failure  in the scanning system may exist.
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							16 Troubleshoot other issues
●The printer is not printing
●
The software program slows down or stalls while generating the print job
●
The printer seems slow
●
Communication failures betw een computer and printer
●
Cannot access the Embedded Web Server
●
“Out-of-memory” error message
●
The platen rollers squeak
●
Cannot access the HP Utility
●
Print job canceled and purged when held for preview
●
Printer alerts
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							The printer is not printing
Possible reasons why a file you have sent from your computer is not printing when expected, include
the following:
● A problem with the electrical powe
r might exist. If the printer is not performing and the front panel
does not respond, check that the  power cable is correctly connected  and that the electrical socket
is functioning.
● An unusual electromagnetic phenom
ena may exist, such as strong electromagnetic fields or severe
electrical disturbances. Such occurrences can cause the printer to behave strangely, or even stop
working. Turn off the printer by using the  Power key on the front panel, wait until the
electromagnetic environment has returned to normal , and then turn the printer on again. If the
problems persist, contact your  customer service representative.
● The graphic language setting might be incorrectly set.
● The correct printer driver might not have been installed in your computer.
● One of the following paper scenarios might exist:
◦
The paper name that appears on the front panel 
does not reflect the paper that is loaded in
the printer.
◦ There is not a sufficient amount of paper 
on the loaded roll to print the entire job.
Under these conditions, one print job might be printe d, while another print job is held in the print
queue. To resolve this issue, un load the roll from the printer and load a new roll, using the front
panel to guide you  through the process.
● The nesting setting might be  On and the printer is waiting for the nest timeout to expire. Under this
condition, the front panel shows the remaining time.
● You might have requested a print preview in your 
printer driver. Under this condition, the preview
appears in a Web browser.
The software program slows down or stalls while
generating the print job
Large quantities of data might be  necessary to generate a high-quality  large-format print job. This can
cause your software program to slow down significan tly or stall. Lowering the print resolution may help
to avoid this scenario, however, lowering  the print resolution reduces image quality.
In the Windows HP-GL/2 driver, click the  Advanced tab, select Document options  > Printer
features , and then set  Max. Application resolution  to 300.
The printer seems slow
Here are some possible explanations:
●
Did you set the print quality to  Best? Images printed with the  Best print-quality setting require
more time to print.
● Did you specify the correct pape
r type when loading the paper? Check that the paper type that
appears on the front panel matches the  paper that is loaded in the printer.
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							●Is your printer connected to a network? Check th
at all components used in the network (network
interface cards, hubs, routers, switches, and cables ) are capable of high-speed operation. Is there
a lot of traffic from other devices on the network?
● Did you set the drying time to  Extended? Try changing the drying time to  Automatic. See
Change the drying time on page 49.
● Are the printheads in good condition? Printing
 time might increase when a printhead needs
cleaning. Check the printhead status on the fr ont panel or through the Embedded Web Server.
Clean or replace printheads if necessary.
● Do your image contain high-density, black fills? Pri
nting time might increase for images containing
high-density, black fills.
Communication failures between computer and
printer
Some symptoms are:
● The front-panel display does not show the Receiving  message when you have sent an image to
the printer.
● Your computer shows an error 
message when you try to print.
● Your computer or printer stalls when transferring data.
● Your printed output shows random or inexplicable 
errors (misplaced lines, partial graphics, and so
on).
To solve a communication problem:
● Make sure that you have selected the co
rrect printer in your software program.
● Make sure that the printer wo
rks correctly when printing from other software programs.
● Remember that large images usually require 
more time to receive, process, and print.
● If the printer is connected to your computer by
 a USB cable, try disconnecting and reconnecting
the cable.
● If the printer is connected to your computer thro
ugh any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, or cable conv erters, remove the intermediate device and try
connecting the printer directly to your computer.
● Try another interface cable. See 
Choose which connect
ion method to use on page 14.
● Make sure that the graphic language setting is correctly set.
Cannot access the Embedded Web Server
If you have not done so
 already, please read Access the Embedded Web Server on page 23.
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							NOTE:If you connect your printer dire ctly to your computer with a USB cable, use the HP Utility.
1.
Go to the front panel and sele ct the Connectivity menu icon , then Advanced  > Embedded
Web Server  > Allow EWS  > On.
2. If you have a TCP/IP connection to your printer, go to the front panel and select the Connectivity
menu icon 
.
3. Select the type of connection you are using.
4. Select  View Information .
5. The information should read:  IP enabled: Yes. If it does not, you might need to use a different
connection.
If you still cannot access the Embedded We b Server, turn the printer off with the Power key on the front
panel and then turn it on again.
If you experience very slow progr ess while trying to access the Embedded Web Server, the problem
could be that you are using a  proxy server. Try bypassing the  proxy server and accessing the
Embedded Web Server directly.
● In Internet Explorer 6 for Windows, go to  Tools > Internet Options  > Connections  > LAN
Settings , and select the  Bypass proxy server for local addresses  check box. You can
also click the Advanced  button to add the printers IP address  to the list of exceptions, for which
the proxy server is not used.
● In Safari for Mac OS, go to  Safari > Preferences  > Advanced  and click the Proxies:
Change Settings button. Add the printers IP address or its domain name to the list of
exceptions, for which the proxy server is not used.
“Out-of-memory” error message
There is no direct relationship between the size of  a file in your computer and the amount of memory
needed to print the file. Because of  file compression and other factors,  it is difficult to estimate how
much memory is needed to print a job. It is possible that the printer will lack  sufficient memory to print a
certain job, despite having printed larger jobs in  the past. Adding memory to your printer is one
solution.
If you are using the Windows HP-GL/2 driver, prin ter memory problems can often be resolved by
clicking the Advanced  tab, selecting Document options , selecting Printer features , and then
selecting  Print job as raster .
NOTE:If you select this option, the time needed  to process the job in your computer might be
considerably longer.
The platen rollers squeak
It might be necessary to oil  the rollers. Locate the oil bottle in  the maintenance kit that came with your
printer.
1. Turn off the printer by using the 
Power key on the front panel.
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