HP Designjet T2300 eMultifunction User Manual

							●When printing, you may see an Adobe Acrobat splash screen.
Answer: To get rid of it, you should uncheck the View Adobe PDF results box in the
AutoCAD Plot tool (File menu).
●When using the configuration option to import presets, the CTB files are not saved.
Answer: This is correct, the CTB files are not saved in this situation.
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							Office plug-ins
●I cant select my printer in the Excel plug-in.
Answer: The HP ePrint & Share plug-in for Excel does not support all HP Designjet printers,
because of problems in specifying a custom page size with those printers. The HP Designjet T and
Z series printers are supported.
●I cant select my printer in any Office plug-in.
You can select a printer in the Microsoft Office plug-ins only if you have the printer driver installed.
To work around this limitation, select a different printer and request a print preview. Then change
the printer selection in the HP ePrint & Share Printing Tool.
Answer: If you have not installed a driver for your printer, it will not be visible in the printer list.
Only printers with a driver installed are visible from within Microsoft Office. Driverless printers will
not appear.
Recommendation: To avoid the need to install a driver, you can select a different printer and
request a print preview. Then change the printer selection in the HP ePrint & Share Printing Tool.
●The print of an image in an Excel file is clipped.
Answer: The PDF may not have been created correctly.
Recommendation: Try selecting a wider range of cells around the image, then select Print
selection only.
HP Designjet Go Web
●I used HP Designjet Go Web, and it didnt produce a PDF file.
Answer: This is normal. It produces a PLT file.
Recommendation: To produce PDF files, use the AutoCAD and Office plug-ins.
Print-ready files
●The fonts in the PDF file have printed incorrectly.
Answer: This will happen if the fonts are neither embedded in the file, nor installed in your
computer.
Recommendation: Embed the fonts in the file, or install them in your computer.
●I cannot print long PDF files.
Answer: The Printing Tool has a limitation for PDF conversions: at a resolution of 600 dpi, the
maximum length of a print is 1.3 m (51 in). At 300 dpi, the maximum length increases to 2.7 m
(106 in). If you try to exceed the limit, a warning icon appears next to the job, which is not
printed.
Recommendation: If you need to exceed the maximum length permitted by the Printing Tool,
you can reduce the resolution by lowering the print-quality setting; or use the printer driver, which
has no such length limit.
48 Chapter 11   Troubleshooting ENWW
 
						

							Library management
●I just received a message from someone who has shared files with me, but when I look in my
Library I dont see the Share event.
Answer: Try pressing your browsers refresh/reload button to ensure that the page is up to date.
●I cannot offer to other people shared files that I have received but do not own.
Answer: This is an intentional feature, to limit the distribution of files created by the sharing
originator. If you want to use the files, you can print them or download them to your local disk.
●I cannot delete some Share events.
Answer: You can delete only events that you own.
●I have a file in a Share event in my Library that is gray, and I can do nothing with it.
Answer: This indicates that the owner of the Share event has deleted the file, in which case it is
true that you can do nothing with it.
●I cannot upload any more files to the Library.
Answer: Your quota in the Library is 5 GB. Once you reach that limit, you cannot upload any
more files until you free some space by deleting files from your Library.
Recommendation: If you are scanning to your Library using an eMFP, consider modifying the
quality/resolution of the job to decrease the file size, so that each file requires less space in your
Library.
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							Glossary
Event
One or more files associated with each other by being printed, shared or tagged together.
HP Designjet Go Web
A printer driver that allows you to print to HP ePrint & Share from any application on your computer.
HP ePrint & Share
HPs system for document storing, organizing, printing and sharing.
HP ePrint & Share Printing Tool
A program installed on your computer that prints your files on any connected HP Designjet or LaserJet and stores
them in your Library.
HP ePrint & Share uploader
A program installed on your computer that manages the queue of files sent to HP ePrint & Share.
Library
Your collection of stored events and files on the HP ePrint & Share server.
Member
One of the people allowed to share the set of files in a Share event.
Plug-in
A software module that adds some functions to a program.
Quota
The amount of space allocated to your Library on the HP ePrint & Share server.
Tag
A descriptive label applied to a set of files in your Library.
50 GlossaryENWW