HP DesignJet 4500ps User Manual

							31 Tell me about... (getting help topics)
●HP Instant Support
●
HP Customer Care
●
HP Designjet Online
●
Other sources of information
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							HP Instant Support
HP Instant Support is HPs suite of troubleshooting tools that collect diagnostic information from your
printer and match it with intelligent solutions from HPs knowledge bases, allowing you to resolve
problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your printers
Embedded Web Server. See 
Access the Embedded Web Server.
To be able to use HP Instant Support:
●You must have a TCP/IP connection to your printer, because HP Instant Support is accessible
only through the Embedded Web Server.
●You must have access to the World Wide Web, because HP Instant Support is a Web–based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional
Chinese.
HP Customer Care
As your strategic support partner, we make it our business to help keep your business running
smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP
Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages new
technologies to give customers unique end-to-end support. Services include setup and installation,
troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support,
software updates, and self-maintenance services. To find out more about HP Customer Care, please
visit us at:
http://www.hp.com/go/designjet/
or call the phone number in the Customer Service Guide provided with your printer.
What to do before you call:
●Review the “The problem is” troubleshooting suggestions in this guide.
●Review the relevant driver documentation supplied with this printer (for users sending PostScript
files or those using Microsoft Windows).
●If you have installed third-party software drivers and RIPs, refer to their documentation.
●If the problem appears to be related to your software application, first contact your software
vendor.
●If you still have difficulty, refer to the HP Support Services booklet provided with your printer.
This document contains a comprehensive list of various support services available to help solve
printer problems.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
●The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
●
The printers Service ID: select the 
 icon, and then View printer information
●If there is an error code on the front panel, note it down; see “Status codes and error
messages”
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							●The computer you are using
●Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
●The cable you are using (by part number) and where you purchased it
●The type of interface used on your printer (FireWire, USB, or network)
●The software name and version you are currently using
●If the problem is a system error it will have a error number; record the error number and
have it ready
●If possible, print out the following reports; you may be asked to fax them to the support
center helping you: Configuration, Usage Report, and “all pages above” from Service
Information (see 
The printers internal prints)
HP Designjet Online
Enjoy a world of dedicated services and resources to ensure you always get the best performance
from your HP Designjet products and solutions.
Register at HP Designjet Online, your large-format printing community at 
http://www.hp.com/go/
designjet/ for unrestricted access to:
●Downloads — the latest printer firmware, drivers, software, media profiles, etc.
●Technical support — online troubleshooting, customer care contacts, and more
●Forums for direct contact with the experts, both HP and your colleagues
●Warranty tracking online, for your peace of mind
●Technical documentation and training videos
●Latest product information — printers, supplies, accessories, software, etc.
●Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences: you decide the information you need.
Register at HP Designjet Online for the best performance.
HP Designjet Online is available in English, German, French, Italian, Spanish, Portuguese,
Japanese, Korean, Simplified Chinese, and Traditional Chinese.
Other sources of information
More information is available from the following sources:
●The Embedded Web Server provides information about your printer status, technical support,
online documentation, etc.—see 
Tell me about... (Embedded Web Server topics).
●The Printer assembly document that came with your printer
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							32 Legal information
●Worldwide Limited Warranty—HP Designjet 4000/4500 Printer series and 4500mfp
●
Hewlett-Packard Software License Agreement
●
Open source acknowledgments
●
Regulatory notices
●
DECLARATION OF CONFORMITY
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							Worldwide Limited Warranty—HP Designjet 4000/4500
Printer series and 4500mfp
HP productLimited Warranty Period
Printer1 year (from the date of purchase by the customer)
Software90 days (from the date of purchase by the customer)
PrintheadUntil the “end of warranty” date printed on the product is
reached, or 1000 cm³ of HP ink have been cycled through
the printhead, whichever occurs first
Ink cartridge Until the genuine HP ink is depleted as indicated by the
printer, or the “end of warranty” date printed on the product
is reached, whichever occurs first
A. Extent of HP Limited Warranty
1.This Hewlett-Packard (HP) Limited Warranty gives you, the end-customer, express limited
warranty rights from HP, the manufacturer. In addition, you may also have other legal rights
under the applicable local law or special written agreement with HP.
2.HP warrants to you that the HP products specified above will be free from defects in materials
and workmanship during the Limited Warranty Period specified above. The Limited Warranty
Period starts on the date of purchase. Your dated sales or delivery receipt, showing the date of
purchase of the product, is your proof of purchase date. You may be required to provide proof of
purchase as a condition of receiving warranty service. You are entitled to warranty service
according to the terms and conditions of this document if a repair or replacement of your HP
Products is required within the Limited Warranty Period.
3.For software products, HP’s Limited Warranty applies only to a failure to execute programming
instructions. HP does not warrant that the operation of any product will be uninterrupted or error
free.
4.HP’s Limited Warranty covers only those defects that arise as a result of normal use of the HP
products, and does not apply to any:
a.Improper or inadequate maintenance or modification;
b.Software, interfacing, media, parts, or supplies not provided or supported by HP; or
c.Operation outside the product’s specifications.
Routine printer maintenance operations in the HP Designjet 4000/4500 Printer series and
4500mfp, such as cleaning and preventive maintenance services (including parts contained in
any preventive maintenance kit and HP service engineer visits), are not covered by HP’s
Limited Warranty, but in some countries may be covered under a separate support contract.
5.YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON THE
PRINTERS HARD DISK OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST
POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY
UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL,
PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE
TO OR LOSS OF ANY FILES, STORED BY YOU ON THE PRINTERS HARD DISK OR
OTHER STORAGE DEVICES. HP IS NOT RESPONSIBLE FOR THE RECOVERY OF LOST
FILES OR DATA.
6.For HP printer products, the use of a refilled or non-original HP consumable product (ink,
printhead or ink cartridge) does not affect either HP’s Limited Warranty to you or any HP
support contract with you. However, if printer failure or damage is attributable to the use of a
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							non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.
7.Your exclusive remedies for defective HP products are the following:
a.During the Limited Warranty Period, HP will replace any defective HP software, media, or
consumable product which is covered by this Limited Warranty, and deliver another
product to you to replace the defective one.
b.During the Limited Warranty Period, HP, at its sole discretion, shall either repair on site or
replace any defective hardware product or component part. If HP elects to replace any
component part, HP will provide to you (i) a replacement part, in return of the defective
one, and (ii) remote part installation assistance, if needed.
c.In the unlikely event that HP is unable to repair or replace, as applicable, a defective
product which is covered by this Limited Warranty, HP shall, within a reasonable time after
being notified of the defect, refund the purchase price for the product.
8.HP shall have no obligation to replace or refund until you return the defective media,
consumable, hardware product or component part to HP. All components, parts, consumables,
media or hardware products removed under this Limited Warranty become the property of HP.
Notwithstanding the above mentioned, HP may waive the requirement for you to return the
defective part.
9.Unless otherwise stated, and to the extent permitted by local law, HP products may be
manufactured using new materials or new and used materials equivalent to new in performance
and reliability. HP may repair or replace products (i) with equivalent products to the products
being repaired or replaced but which may have been subject to prior use; or (ii) with an
equivalent product to an original product that has been discontinued.
10.THIS LIMITED WARRANTY IS APPLICABLE IN ALL COUNTRIES AND MAY BE ENFORCED
IN ANY COUNTRY WHERE HP OR ITS AUTHORIZED SERVICE PROVIDERS OFFER
WARRANTY SERVICE AND HP HAS MARKETED THIS PRODUCT, SUBJECT TO THE
TERMS AND CONDITIONS SET FORTH IN THIS LIMITED WARRANTY. HOWEVER,
WARRANTY SERVICE AVAILABILITY AND RESPONSE TIME MAY VARY FROM COUNTRY
TO COUNTRY. HP WILL NOT ALTER FORM, FIT, OR FUNCTION OF THE PRODUCT TO
MAKE IT OPERATE IN A COUNTRY FOR WHICH IT WAS NEVER INTENDED TO FUNCTION
FOR LEGAL OR REGULATORY REASONS.
11.Contracts for additional services may be available for any authorized HP service facility where
the listed HP product is distributed by HP or an authorized importer.
12.TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT AS EXPRESSLY SET FORTH IN
THIS LIMITED WARRANTY NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE.
B. Limitations of liability
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY
SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT SHALL HP OR ITS THIRD PARTY
SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES (INCLUDING ANY LOSS OF PROFITS OR SAVINGS), WHETHER
BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
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							C. Local law
1.This Limited Warranty gives you specific legal rights. You may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country
to country elsewhere in the world. You are advised to consult applicable state, province, or
national laws for full determination of your rights.
2.To the extent that this Warranty Statement is inconsistent with local law, this Warranty
Statement shall be deemed modified to be consistent with such local law. THE WARRANTY
TERMS CONTAINED IN THIS LIMITED WARRANTY, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO
YOU.
Revision: September 20th, 2005
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							Hewlett-Packard Software License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MUST RETURN
THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS SUPPLIED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
HP SOFTWARE LICENSE TERMS
The following terms govern your use of the software integrated into your HP Designjet 4000/4500
Printer series and 4500mfp, unless you have a separate agreement with HP.
Definitions. HP Designjet 4000/4500 Printer series and 4500mfp software includes HP software
product (“the Software”) and Open Source Software components.
“Open Source Software” means various open source software components including, but not limited
to, Apache, Tomcat, MySQL, and omniORB, licensed under terms of applicable open source license
agreements included in the materials relating to such software (please see “Open Source Software”
section below).
License Grant. HP grants you a license to Use one copy of the Software pre-installed in the HP
Designjet 4000/4500 Printer series and 4500mfp. Use means storing, loading, executing or
displaying the Software. You may not modify the Software or disable any licensing or control features
of the Software.
Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license
confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. HPs
third party suppliers may protect their rights in the event of any violation of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the Software for archival
purposes or when copying or adaptation is an essential step in the authorized Use of the Software.
You must reproduce all copyright notices in the original Software on all copies or adaptations. You
may not copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HPs
prior written consent is obtained. In some jurisdictions, HPs consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with reasonably detailed
information regarding any disassembly or decompilation. You may not decrypt the Software unless
decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer,
you must deliver the Software, including any copies and related documentation, to the transferee.
The transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these
License Terms. Upon termination, you must immediately destroy the Software, together with all
copies, adaptations and merged portions in any form or, if the Software is supplied integrated into the
HP Designjet 4000/4500 Printer series or 4500mfp, stop using the HP Designjet 4000/4500 Printer
series or 4500mfp.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in
violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have
been developed entirely at private expense. They are delivered and licensed as commercial
computer software as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May
1991) or DFARS 252.227-7014 (Jun 1995), as a commercial item as defined in FAR 2.101(a), or as
Restricted computer software as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency
regulation or contract clause), whichever is applicable. You have only those rights provided for such
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							Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP
standard software agreement for the product involved.
Open Source Software. The Open Source Software is composed of individual software
components, each of which has its own copyright and its own applicable license conditions. You
must review the licenses within the individual packages to understand your rights under them. The
licenses can be found in the folder called licenses on the Drivers and Documentation CD that came
with your printer. Copyrights to the Open Source Software are held by the copyright holders.
Open source acknowledgments
●This product includes software developed by the Apache Software Foundation
(
http://www.apache.org/).
●The source code, object code, and documentation in the com.oreilly.servlet package is licensed
by Hunter Digital Ventures, LLC.
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