HP DesignJet 4500ps User Manual

							CodeShort messageSuggested action
27:03Restart the printer. If problem persists, call
HP support.An error has been detected during printhead detection. Reseat
all the printheads; see 
Remove a printhead and Insert aprinthead and Restart. If the problem persists, please contact
your customer service representative.
38.1:01Stacker communication error
Check connectionsNo communications have been received from the stacker.
Check that the stacker is switched on and connected to the
printer. If necessary, you can remove the stacker completely
and continue printing without it (if printing has not started yet)
or cancel a half-printed job and restart. If you cancel a half-
printed job, the paper will be cut, and ejected when the stacker
is restarted.
38.2:01Status mismatch. Reset stacker.The stacker has been switched off and on in the middle of a
print job. The job is automatically canceled, the paper is cut
and ejected.
39:01Input rollers 1 and 2 need cleaning. Press
Enter to quit, or Cancel to continue.See Clean the input rollers.
61:01Wrong file format. The printer cannot
process the job.The file format is wrong and the printer cannot process the job.
Check the graphic language setting of your printer (see
Change the graphic language setting). If you are sending
PostScript from Mac OS over a USB connection, select ASCII
encoding in both the driver and the application. Check for the
latest firmware and driver releases.
61:04.1Update system software (firmware)Even if you have the latest version installed on your printer,
you are recommended to repeat the update process to clear
this error. See 
Update my printers firmware.
61:08.1File with password cannot be printed.Resend this file without password protection.
62:04Restart the printer. If problem persists, call
HP support.An error has been detected with the parallel port. See Restart
If the problem persists, check for the latest firmware release.
63:04Restart the printer. If problem persists, call
HP support.An error has been detected with a LAN port. See Restart If the
problem persists, check for the latest firmware release.
64:04Restart the printer. If problem persists, call
HP support.An error has been detected with the USB port. See Restart If
the problem persists, check for the latest firmware release.
66:08Please resubmit the job as the paper type
has changedThe paper type has changed since the job was submitter. The
job cannot be printed on the paper that is loaded; please
resubmit the job or change the paper.
71:03Restart the printer. If problem persists, call
HP support.Out of memory failure. You are recommended to remove any
unnecessary files from the hard disk using the Embedded Web
Server. See 
Restart.
76:03Restart the printer. If problem persists, call
HP support.The hard disk is full. If the problem persists, you are
recommended to remove any unnecessary files from the hard
disk, using the Web server. See 
Restart.
77:04Restart the printer. If problem persists, call
HP support.The Embedded Web Server does not seem to be working. See
Restart If the problem persists, check for the latest firmware
release.
81:01Possible paper jamA paper jam has been detected within the printer. See A paperjam (paper stuck in the printer) [4000] or A paper jam (paper
stuck in the printer) [4500].
83.y:1xStacker internal error
Reset stackerThe print job is automatically canceled and cut. Switch the
stacker off and then on again. If the problem remains, remove
the stacker and continue printing without it.
84.1:01 Possible paper jam A paper jam has been detected in drawer 1. See A paper jam(paper stuck in the printer) [4500].
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							CodeShort messageSuggested action
84.1:03Restart the printer. If the problem persists,
call HP support.Check that the cable between the printer and roll module 2 is
well connected.
84.2:01Possible paper jamA paper jam has been detected in drawer 2. See A paper jamin drawer 2 [4500].
86:01Possible paper jamA paper jam has been detected in the platen area. See Apaper jam (paper stuck in the printer) [4000] or A paper jam(paper stuck in the printer) [4500].
Stacker communication error. Check
connections.No communication received from the stacker. Connect the
stacker or turn it on.
Stacker disengaged. Attach it to printer.Switch off the stacker, attach it to the printer, then switch it on
again.
Stacker full of mediaRemove the accumulated pile of paper from the stacker.
Stacker paper jam Remove the accumulated pile of paper from the stacker. Turn
it off and then on again.
If your printer front panel is displaying an error code which is not in the list above, try the following:
restart the printer (see 
Restart) and/or check to make sure you have the latest firmware and driver
versions (see 
Update my printers firmware). If the problem persists, contact your customer service
representative.
A “printhead monitoring” message
This is not an error message. The message is displayed whenever the Printhead monitoring option
is set to Intensive. If you change the setting to Optimized, the message will not appear. See
Manage printhead monitoring.
A “printheads are limiting performance” message
This message appears on the front panel during printing when the printer has detected that one or
more printheads are not performing optimally, and so it needs to make extra passes to maintain print
quality. To eliminate this message, choose one of the following:
●Select a higher print quality; see 
Change the print quality.
●Clean the printheads; see 
Recover (clean) the printheads.
●Use the Image Diagnostics Print to identify which printhead is causing the problem; see 
How do
I... (Image Diagnostics Print topics).
An “on hold for paper” message [4500]
NOTEThis topic applies to the HP Designjet 4500 Printer series only.
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							Your print job may be described as “on hold for paper” for one or more of the following reasons:
●You have requested a specific paper type for the job which is not currently loaded.
●You have requested a specific paper roll for the job (1 or 2) which is not currently loaded.
●The width of the job is greater than the width of any roll currently loaded.
When this happens, you have two possible ways of printing the job:
●Correct the problem by loading the specified paper type, or the specified roll, or a roll of the
correct width. You can select Properties to see the requirements of the job. Then select
Continue in the Embedded Web Server or in the front panel. This is the recommended solution.
●Select Continue in the Embedded Web Server or in the front panel without changing anything
on the printer. A warning message will be displayed and you will be asked for confirmation. If
you confirm, the job will be printed, possibly on the wrong paper type (which may affect print
quality) or on paper that is too narrow (which will cause clipping).
NOTETo see the job queue at the front panel, select the  icon and then Job queue.
The printer does not print
If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons
why a file you have sent from your computer may not start printing when expected:
●You may have an electrical power problem. If there is no activity at all from the printer, and the
front panel does not respond, check that the power cable is connected correctly and that there
is power available at the socket.
●You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic
fields or severe electrical disturbances, which can cause the printer to behave strangely, or
even stop working. In this case, turn off the printer using the Power key on the front panel, wait
until the electromagnetic environment has returned to normal, and then turn it on again. If you
still experience problems, please contact your customer service representative.
●You may have the wrong
graphic language setting. See 
Change the graphic language setting.
●You may not have installed in your computer the correct driver for your printer. See the Setup
instructions.
●The right paper may not be available to print the job, perhaps because:
●The selected roll is not loaded.
●The selected paper type is not loaded on any roll.
●There is not enough paper of the selected type to print the whole job.
On the HP Designjet 4500 series, a job may be held in the queue for one of these reasons,
while other jobs in the queue are printed because the right paper is available for them. In this
case, you can print the held job by loading the correct paper and using the front panel or the
Embedded Web Server to continue the job.
●If you are using Mac OS with a FireWire or USB connection, you may find that you need to
change the data encoding. Select the 
 icon, then Default printing options > PS options >
Select encoding > ASCII. Then configure your application to send ASCII data.
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							●The print file may lack a proper file terminator and the printer is therefore waiting for the
specified I/O timeout period before assuming it is complete.
If you are using Mac OS with a FireWire or USB connection, select the 
 icon, then Default
printing options > PS options > Select encoding > ASCII. Then configure your application to
send ASCII data.
●Nesting may be on and the printer is waiting for the specified nest wait timeout period before
calculating the appropriate nests. In this case, the printer display shows the remaining time for
the nesting timeout.
●You may have requested a print preview from your printer driver. This is a function you can use
to check that the image is the one you want. In this case, the preview is displayed in a Web
browser window, and you must click a button to start printing.
The printer seems slow
Here are some possible explanations.
●Did you set the print quality to Best? Best-quality prints take longer.
●Did you specify the correct paper type when loading the paper? To find out the printers current
paper type setting, see 
View information about the paper.
●Are you using the printer with the AppleTalk serial port on a Macintosh computer? It is normal
for the AppleTalk port to be slow. Consider using the EtherTalk interface to connect your printer
to your Macintosh.
●Do you have a network connection to your printer? Check that all components used in the
network (network interface cards, hubs, routers, switches, cables) are capable of high-speed
operation. Is there a lot of traffic from other devices on the network?
●Did you specify Extended drying time in the front panel? Try changing the drying time to
Optimal; see 
Drying time.
●Are your printheads in good condition? The printer may print slower to maintain print quality
when a printhead is faulty. Check the printhead status in the front panel or in the Embedded
Web Server, and recover or replace printheads if necessary.
●Do you have high-density black areas in your image? In this case, the printer may change
temporarily to a slower print quality option in order to maintain quality.
The application slows down or hangs up while
generating the print job
Large quantities of data may be necessary to generate a high-quality large-format print job. In some
cases, this may cause your application to slow down very noticeably (taking several minutes to
generate the print job) or even to hang up.
To avoid this behavior in the Windows HP-GL/2 driver, try selecting the Advanced tab, then
Document options, Printer features, and set Max. Application resolution to 300. We recommend
restoring this setting to its default value subsequently, because a setting of 300 may adversely affect
final print quality.
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							Communication failures between computer and printer
Some symptoms are:
●The front-panel display does not show the “Receiving” message when you have sent an image
to the printer.
●Your computer displays an error message when you are trying to print.
●Your computer or printer “hangs” (stays idle) while communication is taking place.
●Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)
To solve a communication problem:
●Ensure that you have selected the correct printer in your software.
●Ensure that the printer works correctly when printing from other software.
●Remember that very large prints may take some time to receive, process, and print.
●If the printer is connected to a network, try using it when connected directly to your computer
through a FireWire or USB cable. See 
Connecting the printer.
●If your printer is connected to your computer through any other intermediate devices, such as
switch boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected
directly to your computer.
●Try another interface cable. See 
Connecting the printer.
●Ensure that the graphic language setting is correct. See 
Change the graphic language setting.
I cannot access the Embedded Web Server from my
browser
If you have not done so already, please read Access the Embedded Web Server.
●Have you set a password for the Embedded Web Server, and then forgotten the password? If
so, select the 
 icon, then Printer configuration > Resets > Reset EWS password.
●
At the printers front panel, select the 
 icon, then Printer configuration > Allow EWS > On.
●Check that you have a TCP/IP (network or FireWire) connection to your printer. If you connect
directly to your printer with a USB cable, you cannot use the Embedded Web Server.
●If you are using a FireWire connection, make sure that your computers operating system
supports IP over IEEE-1394 (FireWire). For example, Windows XP and Windows 2003 Server
support IP over FireWire, but Windows 2000 does not. Mac OS X 10.3 and later versions also
support IP over FireWire (see 
Access the Embedded Web Server). Make sure that your
operating system is configured to use IP over FireWire.
●At the printers front panel, check that IP is enabled for the type of connection you are using.
Select the 
 icon, then I/O setup, then the type of connection you are using, then View
information, and check that you see IP enabled. If not, you may need to use a different type of
connection.
●If you normally access the Web through a proxy server, try bypassing the proxy server and
accessing the Web server directly. You can do this by modifying your browser settings.
For instance, if you are using Internet Explorer 6 for Windows, go to Tools > Internet Options
> Connections > LAN Settings, and check the Bypass proxy server for local addresses box.
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							Alternatively, for more precise control, click the Advanced button and add the printers IP
address to the list of Exceptions for which the proxy server is not used.
●Try switching off the printer (with the Power key on the front panel) and then switching it on
again.
An out-of-memory error
There is no direct relationship between the size of a file in your computer and the amount of memory
needed in the printer to print the file. In fact, because of file compression and other complicating
factors it is often impossible to estimate how much memory will be needed. So it is possible that a
print will fail for lack of memory even though you may have successfully printed larger files in the
past. In this case you may need to consider adding more memory to your printer.
If you are using the Windows HP-GL/2 driver, you can often solve printer memory problems by
selecting the Advanced tab, then Document options, then Printer features, then Print job as raster.
NOTEIf you select this option, the time needed to process the job in your computer may be
considerably longer.
An AutoCAD 2000 memory allocation error
After installing the printer driver, when you try to print for the first time from AutoCAD 2000, you may
see a message saying Memory allocation error, after which your image is not printed.
This is due to a problem in AutoCAD 2000, and it can be fixed by downloading the Plotting Update
Patch (plotupdate.exe) from the Autodesk Web site, 
http://www.autodesk.com/.
This patch is also worth trying if you have any other strange problems when printing from AutoCAD
2000.
The platen rollers squeak
It may occasionally be necessary to oil the rollers. The Maintenance Kit, which came with your
printer, contains a bottle of suitable oil.
1.Turn off the printer using the Power key on the front panel.
2.Open the window.
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							3.There are small holes in the platen beside some of the rollers.
Using the bottle of oil supplied with the Maintenance Kit, insert the pointed end of the bottle into
each hole in turn, and put three drops of oil into each hole.
4.Repeat the process until all of the holes in the platen have had three drops of oil placed in them.
5.Be careful not to spill oil onto the platen.
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							6.If there is oil on the platen, wipe it away with the cloth supplied with the kit.
7.Lower the window.
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							24 Tell me about... (Embedded Web
Server topics)
The Embedded Web Server is the control center for remote management of your printer. From any
computer, you can use an ordinary Web browser to contact your printers Embedded Web Server
(see 
Access the Embedded Web Server).
With the Embedded Web Server, you can:
●Submit jobs to the printer in various file formats (HP-GL/2, HP-RTL, PostScript, PDF, JPEG,
TIFF, CALS G4) without the need of a driver nor an application: see 
Submit a job with the
Embedded Web Server.
NOTEPostScript and PDF formats can be used with PostScript printers only.
●Control and manage all aspects of your print jobs: see Manage the print queue.
●View the status of the ink cartridges, the printheads, the printhead cleaners, and the paper: see
Check the status of the ink system.
●View statistics on ink and paper usage: see 
Check printer usage statistics.
●Request E-mail notification when specified warning or error conditions occur (such as low ink
level): see 
Request E-mail notification of specific error conditions.
●Update the printers firmware: see 
Update my printers firmware.
●Change various printer settings (on the Device Setup page)
●Set a password to restrict Web access to the printer: see 
Password-protect the Embedded Web
Server.
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