HP DesignJet 4500ps User Manual
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10.Lift the upper drawer upwards a little, then pull it towards you as far as it will go.
11.Cut the paper.
12.Remove the roll.
ENWW A paper jam (paper stuck in the printer) [4500] 243
The problem is... (paper
topics)](http://img.usermanuals.tech/thumb/36/36809/w64_HP_DesignJet_4500ps-256.png "Page 257
10.Lift the upper drawer upwards a little, then pull it towards you as far as it will go.
11.Cut the paper.
12.Remove the roll.
ENWW A paper jam (paper stuck in the printer) [4500] 243
The problem is... (paper
topics)")
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16.Try to move the printhead carriage out of the way.
17.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
ENWW A paper jam (paper stuck in the printer) [4500] 245
The problem is... (paper
topics)](http://img.usermanuals.tech/thumb/36/36809/w64_HP_DesignJet_4500ps-258.png "Page 259
16.Try to move the printhead carriage out of the way.
17.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
ENWW A paper jam (paper stuck in the printer) [4500] 245
The problem is... (paper
topics)")
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21.Lift the lock lever on the left.
22.Lift the lock lever on the right.
23.Push the upper drawer back into place.
ENWW A paper jam (paper stuck in the printer) [4500] 247
The problem is... (paper
topics)](http://img.usermanuals.tech/thumb/36/36809/w64_HP_DesignJet_4500ps-260.png "Page 261
21.Lift the lock lever on the left.
22.Lift the lock lever on the right.
23.Push the upper drawer back into place.
ENWW A paper jam (paper stuck in the printer) [4500] 247
The problem is... (paper
topics)")
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27.Lower the roll 2 paper load lever.
28.Close the window.
29.Switch on the printer.
30.Reload the rolls. See
Load a roll into the printer [4500].
If you find that there is still some paper causing an obstruction within the printer, it can often be
cleared by loading a rigid paper type into the printer.
31.Re-engage the bin or stacker with the printer.
32.If you find that you have print quality problems after a paper jam, try realigning the printheads.
See
Align the printheads.
Check paper path
●This...](http://img.usermanuals.tech/thumb/36/36809/w64_HP_DesignJet_4500ps-262.png "Page 263
27.Lower the roll 2 paper load lever.
28.Close the window.
29.Switch on the printer.
30.Reload the rolls. See
Load a roll into the printer [4500].
If you find that there is still some paper causing an obstruction within the printer, it can often be
cleared by loading a rigid paper type into the printer.
31.Re-engage the bin or stacker with the printer.
32.If you find that you have print quality problems after a paper jam, try realigning the printheads.
See
Align the printheads.
Check paper path
●This...")
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4.Lift the drive pinch lever as far up as it will go.
5.Lift the roll 2 paper load lever.
6.Lift the lower drawer upwards a little, then pull it towards you as far as it will go.
ENWW A paper jam in drawer 2 [4500] 251
The problem is... (paper
topics)](http://img.usermanuals.tech/thumb/36/36809/w64_HP_DesignJet_4500ps-264.png "Page 265
4.Lift the drive pinch lever as far up as it will go.
5.Lift the roll 2 paper load lever.
6.Lift the lower drawer upwards a little, then pull it towards you as far as it will go.
ENWW A paper jam in drawer 2 [4500] 251
The problem is... (paper
topics)")
21.Lift the lock lever on the left. 22.Lift the lock lever on the right. 23.Push the upper drawer back into place. ENWW A paper jam (paper stuck in the printer) [4500] 247 The problem is... (paper topics)
24.Push the lower drawer back into place. 25.Lower the drive pinch lever. 26.Lower the roll 1 paper load lever. 248 Chapter 17 The problem is... (paper topics) ENWW The problem is... (paper topics)
27.Lower the roll 2 paper load lever. 28.Close the window. 29.Switch on the printer. 30.Reload the rolls. See Load a roll into the printer [4500]. If you find that there is still some paper causing an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 31.Re-engage the bin or stacker with the printer. 32.If you find that you have print quality problems after a paper jam, try realigning the printheads. See Align the printheads. Check paper path ●This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core; you should then be able to feed the paper through the printer, and load a new roll. ●Otherwise, follow the procedure described above, under Check printhead path. A paper jam in drawer 2 [4500] NOTEThis topic applies to the HP Designjet 4500 Printer series only. ENWW A paper jam in drawer 2 [4500] 249 The problem is... (paper topics)
A paper jam in drawer 2 is indicated on the front panel by a Possible paper jam message with the error code 84.2:01. If you press the Select key, the front panel will display an animation showing how to recover from the paper jam. Alternatively, you can refer to this document (see below). To clear the paper jam: 1.Switch off the printer at the front panel, then also switch off the power switch at the rear. 2.Disengage the bin or stacker from the printer. 3.Open the window. 250 Chapter 17 The problem is... (paper topics) ENWW The problem is... (paper topics)
4.Lift the drive pinch lever as far up as it will go. 5.Lift the roll 2 paper load lever. 6.Lift the lower drawer upwards a little, then pull it towards you as far as it will go. ENWW A paper jam in drawer 2 [4500] 251 The problem is... (paper topics)
7.Cut the paper. 8.Remove the roll. 9.Lift the upper drawer upwards a little, then pull it towards you as far as it will go. 252 Chapter 17 The problem is... (paper topics) ENWW The problem is... (paper topics)
10.Carefully remove the cut-off lower end of the paper. 11.Carefully remove any paper that you can lift up and out from the top of the printer. 12.Investigate the front of the roll module, behind the drawers. ENWW A paper jam in drawer 2 [4500] 253 The problem is... (paper topics)
13.Remove any paper that you see there. 14.Remove any paper trapped between the roll and the small plastic rollers. 15.Go behind the printer and find the three vertical slits at the rear of the roll module. 16.If you can see paper through the slits, try to remove it by pushing it upwards or downwards. 254 Chapter 17 The problem is... (paper topics) ENWW The problem is... (paper topics)
17.Return to the front of the printer, and push the upper drawer back into place. 18.Push the lower drawer back into place. 19.Lower the drive pinch lever. ENWW A paper jam in drawer 2 [4500] 255 The problem is... (paper topics)
20.Lower the roll 2 paper load lever. 21.Close the window. 22.Switch on the printer. 23.Reload the rolls. See Load a roll into the printer [4500]. If you find that there is still some paper causing an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 24.Re-engage the bin or stacker with the printer. 25.If you find that you have print quality problems after a paper jam, try realigning the printheads. See Align the printheads. Prints do not stack properly in the bin [4000] NOTEThis topic applies to the HP Designjet 4000 Printer series only. ●Lift up the three loop stoppers when printing small sheets. ●Paper often tends to curl near the end of a roll, which can cause stacking problems. Load a new roll, or remove prints manually as they are completed. ●If you are mixing prints or nesting sets of several different sizes, you may have stacking problems because of the different sizes of paper in the bin. 256 Chapter 17 The problem is... (paper topics) ENWW The problem is... (paper topics)