HP DesignJet 4000ps User Manual

3.Reinsert the printhead into the carriage and check the front panel message.
4.If the problem remains, try a new printhead.
An ink cartridge status message
These are the possible ink cartridge status messages:
●
OK: the cartridge is working normally, with no known problems
●Missing: there is no cartridge present, or it is not properly connected to the printer
●Low: the ink level is low
●Very low: the ink level is very low
●Empty: the cartridge is empty
●Reseat: you are recommended to remove the...

the front panel shows the printheads with no printhead blinking, you do not need to touch the
printheads. Just close the window again, and the printer will proceed to printhead cleaner
replacement.
278 Chapter 20   The problem is... (ink system topics) ENWW
The problem is... (ink
system topics)
 

21 The problem is... (stacker topics) [4500]
NOTEThis chapter applies to the HP Designjet 4500 Printer series only.
●Paper scrolling
●
The trailing edge of the paper curling up
●
The paper is not completely ejected
ENWW279
The problem is...
(stacker topics) [4500]
 

Paper scrolling
When printing in Fast mode with highly curled paper, the paper may scroll when ejected to the
stacker tray. To avoid this problem, you are recommended to switch to Normal mode or use a paper
roll with a 3 inch core.
The trailing edge of the paper curling up
Use the Optimize for images setting: see Change the print quality.
The paper is not completely ejected
Check for any obstruction in the paper path, such as loose objects or other pieces of paper.
280 Chapter 21   The problem is......

22 The problem is... (scanner topics)
[4500]
NOTEThis chapter applies to the HP Designjet 4500 Printer series only.
If you notice problems with the scanner other than those described below, consult the scanners
online guide for further advice.
●
The diagnostics light is flashing
●
The wait light is flashing
●
The wait and diagnostics lights are both flashing
●
The scanner displays a warning message
●
The scanner software is in the wrong language
●
The scanner software does not start
●
The CD or DVD...

The diagnostics light is flashing
The most likely explanation is that the scanning area needs cleaning. Perform the routine
maintenance procedures explained in your online guide, which include cleaning. Restart the scanner
when you have finished the maintenance procedures.
If the light continues to flash, there may be camera position errors. In this case, contact HP Support.
The wait light is flashing
This indicates that the scanner needs to make some readjustment but is unable to do so. Remove all
paper...

The scanner displays a warning message
The scanner may recommend performing maintenance in some circumstances:
●Scanner Maintenance has not been run for 30 days.
●Lamp quality fails. The filter should be replaced at the same time.
●Glass plate quality fails.
●Original background quality fails.
If you see any of these warnings displayed, consult the scanners online guide for information on
recommended maintenance procedures.
The scanner software is in the wrong language
If your scanner software is in the...

7.The language selection screen should appear. Select the language you want to use for the
Designjet Scan application. The touch screen will automatically restart in the selected language.
8.Allow time for the operating system to be reloaded. The process has finished when the touch
screen shows the Copy tab of the Designjet Scan application.
The CD or DVD cannot be read by my computer
The scanner creates CDs and DVDs compliant with the ISO 9660 standard plus Joliet Extension.
This standard is commonly...

23 The problem is... (other topics)
●The printers start-up process does not complete
●
A front panel message
●
A “printhead monitoring” message
●
A “printheads are limiting performance” message
●
An “on hold for paper” message [4500]
●
The printer does not print
●
The printer seems slow
●
The application slows down or hangs up while generating the print job
●
Communication failures between computer and printer
●
I cannot access the Embedded Web Server from my browser
●
An out-of-memory error
●
An AutoCAD...

The printers start-up process does not complete
If the printers start-up process stops when the front panel is displaying the number 17, this indicates
that there is a problem with the file system on the printers hard disk, so the printer is checking the
whole file system and making any necessary corrections. This problem can arise when there has
been a power cut while the printer was switched on, or if there is a physical problem with the hard
disk.
Checking the whole file system normally takes about...