HP DesignJet 4000ps User Manual

Front panel messageSuggested action
Sheet too long.During the load process the printer has detected that the sheet is too long to
be loaded properly. Make sure that the printer expects sheet and not roll.
Press the Select key to try to load the paper again. See 
Functionalspecifications.
Lever lifted. During the load process the paper load lever was lifted. This prevents the
printer from loading the paper. Press the Select key to load the paper again.
The paper cannot be loaded successfully [4500]...

When a paper jam occurs, you will normally see the Possible paper jam message in the front panel,
with one of two error codes:
●81:01 indicates that paper cannot advance into the printer.
●86:01 indicates that the printhead carriage cannot move from side to side.
Check printhead path
1.Switch off the printer at the front panel, then also switch off the power switch at the rear.
2.Open the window.
3.Try to move the printhead carriage out of the way.
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4.Lift the paper load lever as far up as it will go.
5.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
6.Carefully pull the rest of the roll or sheet down and out of the printer.
7.Switch on the printer.
8.Reload the roll, or load a new sheet. See 
Load a roll into the printer [4000] or Load a single
sheet [4000].
9.If you find that there is still some paper causing an obstruction within the printer, it can often be
cleared by loading a rigid paper type...

●84.2:01 indicates a paper jam in drawer 2 (see A paper jam in drawer 2 [4500]).
●86:01 indicates that the printhead carriage cannot move from side to side.
If you press the Select key, the front panel will display an animation showing how to recover from the
paper jam. Alternatively, you can refer to this document (see below).
Check printhead path
1.Switch off the printer at the front panel, then also switch off the power switch at the rear.
2.Disengage the bin or stacker from the printer.
3.Open the...

4.Lift the drive pinch lever as far up as it will go.
5.Lift the roll 1 paper load lever.
6.Lift the roll 2 paper load lever.
ENWW A paper jam (paper stuck in the printer) [4500] 241
The problem is... (paper
topics)
 

7.Lift the lower drawer upwards a little, then pull it towards you as far as it will go.
8.Cut the paper.
9.Remove the roll.
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The problem is... (paper
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10.Lift the upper drawer upwards a little, then pull it towards you as far as it will go.
11.Cut the paper.
12.Remove the roll.
ENWW A paper jam (paper stuck in the printer) [4500] 243
The problem is... (paper
topics)
 

13.Lower the lock lever on the left.
14.Lower the lock lever on the right.
15.Pull the front path towards you as far as it will go.
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16.Try to move the printhead carriage out of the way.
17.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
ENWW A paper jam (paper stuck in the printer) [4500] 245
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18.Push paper inwards on the platen.
19.Carefully pull the rest of the paper down and out of the printer. Look to see if there any loose
pieces of paper left in the paper path.
20.Push the front path back into place.
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The problem is... (paper
topics)