HP DesignJet 4000ps User Manual

21.Lift the lock lever on the left.
22.Lift the lock lever on the right.
23.Push the upper drawer back into place.
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The problem is... (paper
topics)
 

24.Push the lower drawer back into place.
25.Lower the drive pinch lever.
26.Lower the roll 1 paper load lever.
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The problem is... (paper
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27.Lower the roll 2 paper load lever.
28.Close the window.
29.Switch on the printer.
30.Reload the rolls. See 
Load a roll into the printer [4500].
If you find that there is still some paper causing an obstruction within the printer, it can often be
cleared by loading a rigid paper type into the printer.
31.Re-engage the bin or stacker with the printer.
32.If you find that you have print quality problems after a paper jam, try realigning the printheads.
See 
Align the printheads.
Check paper path
●This...

A paper jam in drawer 2 is indicated on the front panel by a Possible paper jam message with the
error code 84.2:01.
If you press the Select key, the front panel will display an animation showing how to recover from the
paper jam. Alternatively, you can refer to this document (see below).
To clear the paper jam:
1.Switch off the printer at the front panel, then also switch off the power switch at the rear.
2.Disengage the bin or stacker from the printer.
3.Open the window.
250 Chapter 17   The problem...

4.Lift the drive pinch lever as far up as it will go.
5.Lift the roll 2 paper load lever.
6.Lift the lower drawer upwards a little, then pull it towards you as far as it will go.
ENWW A paper jam in drawer 2 [4500] 251
The problem is... (paper
topics)
 

7.Cut the paper.
8.Remove the roll.
9.Lift the upper drawer upwards a little, then pull it towards you as far as it will go.
252 Chapter 17   The problem is... (paper topics) ENWW
The problem is... (paper
topics)
 

10.Carefully remove the cut-off lower end of the paper.
11.Carefully remove any paper that you can lift up and out from the top of the printer.
12.Investigate the front of the roll module, behind the drawers.
ENWW A paper jam in drawer 2 [4500] 253
The problem is... (paper
topics)
 

13.Remove any paper that you see there.
14.Remove any paper trapped between the roll and the small plastic rollers.
15.Go behind the printer and find the three vertical slits at the rear of the roll module.
16.If you can see paper through the slits, try to remove it by pushing it upwards or downwards.
254 Chapter 17   The problem is... (paper topics) ENWW
The problem is... (paper
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17.Return to the front of the printer, and push the upper drawer back into place.
18.Push the lower drawer back into place.
19.Lower the drive pinch lever.
ENWW A paper jam in drawer 2 [4500] 255
The problem is... (paper
topics)
 

20.Lower the roll 2 paper load lever.
21.Close the window.
22.Switch on the printer.
23.Reload the rolls. See 
Load a roll into the printer [4500].
If you find that there is still some paper causing an obstruction within the printer, it can often be
cleared by loading a rigid paper type into the printer.
24.Re-engage the bin or stacker with the printer.
25.If you find that you have print quality problems after a paper jam, try realigning the printheads.
See 
Align the printheads.
Prints do not stack...