HP Color LaserJet CP6015dn User Manual

Mac OS X: Open Print Center , (or Printer Setup Utility  for Mac OS X v. 10.3), and double-click
the line for the  HP Color LaserJet CP6015 .
8. Verify that you have installed the HP Color LaserJet CP6015 series printer driver. Check the
program to make sure that you are using an HP  Color LaserJet CP6015 series printer driver.
9. Print a short document from a different program that  has worked in the past. If this solution works,
then the problem is with the prog ram you are using. If this solution does...

Automatic neutral calibration
The product can be set up to periodically perform an automatic calibration that adjusts the toner mixture
in order to optimize neutral colors. If you periodically  see a page printed that has a band of colors in the
center of the page, the AUTO NEUTRAL CALIBRAT ION option might be enabled. The default setting
is  OFF . You can disable this option to eliminate these extra printed pages.
1. Press  Menu.
2. Press the down arrow 
 to highlight  CONFIGURE DEVICE , and then press...

Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They  change as the state of the product changes. Whenever
the product is ready, not busy, and has no  pending warning messages, the status message
READY  appears if the product is online.
Warning...

Control-panel messages
Table 12-1  Control-panel messages
Control panel messageDescriptionRecommended action
10.32.00 Unauthorized Supply
For help press 
 (Help button)
An unauthorized print cartridge has been
installed.1.If the message persists after loading
authorized cartridges, contact
HP Support at 
www.hp.com/support/cljcp6015 .
2. Press the checkmark button 
 to
continue with this print cartridge.
10.91.00 PRINT CARTRIDGE ERROR
For help press 
 (Help button)
REPLACE BLACK PRINT CARTRIDGE
To...

Control panel messageDescriptionRecommended action
13.12.XX JAM IN LEFT ACCESSORYThere is a paper jam in third-party output
accessory.1.Follow the onscreen instructions to find
and remove the jammed paper.
2. If the message persists after clearing all
pages, contact HP Support at
www.hp.com/support/cljcp6015 .
13.JJ.NT FUSER AREA JAMA jam has occurred in the duplex and feed
area.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1. Open the right...

Control panel messageDescriptionRecommended action
13.JJ.NT JAM IN TRAY 1A jam has occurred in Tray 1.1.Clear all paper from Tray 1.
2. Press the checkmark button 
.
13.JJ.NT JAM IN TRAY A jam has occurred in the indicated tray.1.Open the indicated tray.
2. Clear all paper.
3. Press the checkmark button 
.
13.JJ.NT TRANSFER AND FUSER JAMA jam has occurred inside the right door in the
transfer or fuser area.CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before...

Control panel messageDescriptionRecommended action
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
40 BAD EIO X TRANSMISSIONThe connection between the product and the
EIO card in the specified slot has been
broken.Press the checkmark button  to clear the
error message and continue printing.
Try to reinstall the EIO card.
40 BAD SERIAL TRANSMISSION
To continue press 
 (Checkmark
button)
A serial data error (parity, framing, or line
overrun) occurred as data was being sent by...

Control panel messageDescriptionRecommended action
See Jams on page 200 for more
troubleshooting information.
48.01 TRANSFER UNIT ERROR
For help press 
 (Help button)
The transfer belt has dislocated during
printing.Turn product off then on.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015 .
50.X FUSER ERRORA fuser error has occurred.Make sure you have the correct fuser. Re-
seat the fuser. Turn the product off, and then
turn the product on.
If this message persists, contact...

Control panel messageDescriptionRecommended action
58.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
59.XY ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-...

Control panel messageDescriptionRecommended action
To continue press  (Checkmark
button).functions might occur if an error occurred in
permanent storage.If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015 .)
68.X STORAGE ERROR SETTINGS
CHANGEDOne or more product settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an...