HP Color LaserJet CP6015dn User Manual

5.Unpack the new cartridges and remove the plastic packing lock from each one.
6.Hold the new cartridges so that the arrows on  the cartridges align with the arrows on the staple
cartridge unit and insert them into the unit.
7. Pull the handle of the staple cartridge unit toward  you and rotate it downward to its original position.
Lock it into position by pushing in the handle.
1
2
8. Push the staple carriage back into the booklet maker finisher.
ENWW Replace supplies 167
 

9.Close the front door of the booklet maker.
168 Chapter 11   Manage and maintain the product ENWW
 

Clean the product
Over time, particles of toner and paper accumulate inside the product. This can cause print-quality
problems during printing. Cleaning the prod uct eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or
whenever print-quality problems occur. As much as  possible, keep the device from dust and debris.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudge s, and stains off of the exterior...

Upgrade the firmware
The product has remote firmware update (RFU) capability. Use the information in this se ction to upgrade
the product firmware.
Determine the current firmware version
1. Press  Menu.
2. Press the down arrow 
 to highlight INFORMATION, and then press the checkmark button 
3.Press the down arrow  to highlight PRINT CONFIGURATION , and then press the checkmark
button 
 to print.
The firmware datecode is listed on the Configuration page in the section called  Printer Information.
The...

ftp://192.168.0.90
.
4. Locate the downloaded .RFU  file for the product.
5. Drag and drop the .RFU file onto the  PORT icon in the browser window.
NOTE: The product turns off and then on automatically  to activate the update. When the update
process is complete, a  READY message displays on the product control panel.
Use FTP to upgrade the firmware on a  network connection using Microsoft Windows
NOTE:The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any...

Use HP Web Jetadmin to upgrade the firmware
This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. See
Use HP Web Jetadmin software on page 145. Complete the following steps to update a single product
through HP Web Jetadmin after downloading  the .RFU file from the HP Web site.
1. Start HP Web Jetadmin.
2. Open the  Device Management folder in the drop-down list in the  Navigation panel. Navigate to
the  Device Lists  folder.
3. Expand the  Device Lists  folder...

Upgrade the HP Jetdirect firmware
The HP Jetdirect network interface  in the product has firmware that can be upgraded separately from
the product firmware. This procedure requires that y ou install HP Web Jetadmin Version 7.0 or later on
your computer. See 
Use HP Web Jetadmin software on page 145 . Complete the following steps to
update the HP Jetdirect firmware by using HP Web Jetadmin.
1. Open the HP Web Jetadmin program.
2. Open the  Device Management  folder in the drop-down list in the  Navigation...

174 Chapter 11   Manage and maintain the productENWW
 

12 Solve problems
●Solving general problems
●
Control-panel message types
●
Control-panel messages
●
Jams
●
Paper-handling problems
●
Understand lights on the formatter
●
Solve image quality problems
●
Performance problems
●
Solve network connectivity problems
●
Product software problems
●
Solve common Macintosh problems
ENWW 175
 

Solving general problems
If the product is not responding as expected, complete the steps in the following checklist, in order. If
the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step
resolves the problem, you can stop without  performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on.  If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power switch is on.
c....