HP Color LaserJet CP6015dn User Manual

5.Close the lever at the back of the staple cartridge. Be sure that it snaps into place.
6.Reinsert the staple cartridge into the finishing  device, and push down on the green handle until it
snaps into place.
7. Close the front cover of the finishing device.
Clear staple jams in the booklet maker
The booklet maker has an additional saddle stitch stapler that is below the main stapler. The saddle
stitch stapler has two staple cartridges.
1.Open the front door of the booklet maker.
ENWW Jams 227
 

2.Push the upper delivery guide to the right, and remove any jammed paper.
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3.Grasp the blue handle for the staple r carriage and pull it straight out.
4.Grasp the handle of the blue staple cartridge unit and pull it toward you, then swing the staple
cartridge unit into an upright position.
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228 Chapter 12   Solve problems ENWW
 

5.Check each staple cartridge for jammed staples.
a. On each staple cartridge, press down on the green plastic tabs while lifting the jam clearance
plate.
CAUTION: Do not place your fingers or hands underneath the staple cartridge during this
procedure.
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b. Remove any jammed staples. Remove any damaged staples and the entire sheet of staples
that the damaged staples were attached to.
c. Press down on the jam clear ance plate to close it.
CAUTION:Do not place your fingers or hands underneath the...

7.Push the staple carriage back into the booklet maker.
8.Close the front door of the booklet maker.
Jam recovery
This product provides a jam reco very feature that reprints jammed pages. The following options are
available:
● AUTO
 — The product attempts to reprint jammed  pages when sufficient memory is available.
● OFF
 — The product does not attempt to reprint  jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if the product...

Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer  Family Print Media
Guide .
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking together.Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE: Do not fan...

Product pulls from incorrect tray
Cause
Solution
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the guides are touching the paper.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load Tray 1 with paper, or, if the paper is loaded, press...

Paper does not feed from Tray 2, 3, 4, or 5
Cause
Solution
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed.Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the...

Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.Load envelopes into Tray 1.
Envelopes are curled or damaged.Try using different envelopes.  Store envelopes in a controlled
environment.
Envelopes are sealing because t he moisture content is too
high.Try using different envelopes.  Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify that...

Product will not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported paper.Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with...

Understand lights on the formatter
Three LEDs on the formatter indicate that the product is functioning correctly.
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1Heartbeat LED
2HP Jetdirect LEDs
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LE Ds. The yellow LED indicates network activity, and
the green LED indicates the link status. A blinking  yellow LED indicates network traffic. If the green LED
is off, a link has failed.
For link failures, check all of the network cable connec tions. In addition, you can try to manually...