HP Color LaserJet CM2320nf User Manual

If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5. Have any software programs been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6. Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection.
7. If other users are...

Solve software problems
Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the...

The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.
Cause
Solution
The wrong product name, IP address, or Bonjour host name is being
used.Check the product name, IP address, or Bonjour host name by
printing a configuration page See 
Information pages on page 168.
Verify that the name, IP address, or Bonjour host name on the
configuration page matches the product name, IP address, or
Bonjour host name in the Printer Setup Utility.
The...

When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
Cause
Solution
Hardware troubleshooting
● Check that the product is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the 
appropriate high-speed USB cable.
● Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the...

Solve scan-to-e-mail problems
IP address not found, or cannot resolve gateway.
Cause
Solution
The device might not have a DNS entry configured by DHCP. Use the IP address for the SMTP gateway or manually
configure the IP address. See system administrator for further
assistance.
Network issues might be causing connection issues.
SMTP gateway is invalid. Enter a valid gateway.
Cause
Solution
SMTP gateway test failed during setup. The SMTP gateway or port are incorrect. Check with system administrator....

E-mail won’t send.
Cause
Solution
Verify the SMTP Gateway is either a valid fully-qualified
domain name that your ISP recognizes or a valid IP address.
Verify the port is valid for your SMTP Gateway. Check with your
IT department or ISP to make sure your SMTP Gateway
settings are correct.
E-mail address is invalid. Enter a valid address.
Cause
Solution
The recipient e-mail address is invalid. Enter a valid e-mail address.
A message indicates that an error occurred while sending the e-mail, and to try...

A Supplies and accessories
ENWW245
 

Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts:
 To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
● Supplies and accessories:
 To order supplies in the U.S., go to 
www.hp.com/support/
CM2320series. To order supplies worldwide,...

Part numbers
Supplies
Product namePart number
Black print cartridgeCC530A
Cyan print cartridgeCC531A
Yellow print cartridgeCC532A
Magenta print cartridge CC533A
NOTE:For information about the yield for the cartridges, see www.hp.com/go/pageyield . Actual yield
depends on specific use.
Memory
Product nameDescriptionPart number
Memory upgrades (DIMMs) 64 MBC1887A
128 MB C9121A
Cable and interface accessories
Product nameDescriptionPart number
USB cable2-meter standard USB-compatible
device...

User-replaceable parts
Product nameDescriptionPart number
Separation pad and pickup rollersReplace when the product is picking up
multiple sheets or no sheets. Trying
different paper did not resolve the
problem.Contact HP Customer Care to order
parts.
Automatic document feeder (ADF)  Replace when the ADF is damaged ornot working correctly.Contact HP Customer Care to order
parts.
248 Appendix A   Supplies and accessories ENWW