HP Color LaserJet 2700n User Manual

							Printer response problems
The control-panel display is blank
Cause
Solution
The printer power switch is in the off position.Verify that the printer is on. Fans might run while the printer is
in standby mode (off).
The printer memory DIMMs are defective or installed
incorrectly.Verify that the printer memory DIMMs are correctly installed
and are not defective.
The power cord is not firmly plugged into both the printer and
the power receptacle.Turn off the printer and then disconnect and reconnect the
power cord. Turn the printer on.
The line voltage is incorrect.Connect the printer to a correct voltage source, as specified on
the power rating label on the back of the printer.
The power cord is damaged or worn.Replace the power cord.
The power source receptacle is not working correctly. Connect the printer to a different power receptacle.
The control-panel display is difficult to read
Cause
Solution
The contrast is too high or too low for the office environment. Adjust the contrast on the control-panel display. See SystemSetup menu.
The printer is on, but nothing prints
Cause
Solution
The printer Ready indicator light is not lit.Press X to return the printer to the Ready state.
The top cover is not closed.Close the top cover firmly.
Replace  cartridge appears on the control-panel
display.Replace the specified print cartridge.
A printer message other than Ready appears on the printer
control panel.See Control-panel messages.
The correct driver is not selected in the software program or
printer driver.Select the PS driver in the software program or printer driver.
The computer port is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is
working.
The printer is on but is not receiving data
Cause
Solution
The printer Ready indicator light is not lit.Press X to return the printer to the Ready state.
The front door is not closed.Close the front door firmly.
A printer message other than Ready appears on the printer
control panel.See Control-panel messages.
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							The printer is on but is not receiving data
Cause
Solution
The interface cable is not correct for this configuration.Select the correct interface cable for your configuration. See
USB configuration.
The interface cable is not securely connected to both the
printer and the computer.Disconnect and reconnect the interface cable.
The interface configurations shown on the printer configuration
page do not match those on the host computer.Configure the printer to match the computer configuration.
The computer is not working correctly.Try using a program that you know works correctly to check
the computer.
The computer port that the printer is connected to is not
configured or is not working correctly.Connect another peripheral to this port to verify that the port is
working.
Cannot select the printer from the computer
Cause
Solution
If you are using a switch box, the printer might not be selected
for the computer.Select the correct printer through the switch box.
The printer Ready indicator light is not lit.Press X to return the printer to the Ready state.
A printer message other than Ready appears on the printer
control panel.See Control-panel messages.
The correct printer driver is not installed in the computer.Install the correct printer driver.
The correct printer and port are not selected on the computer.Select the correct printer and port.
The network is not configured correctly for this printer.Use the network software to verify the printer network
configuration, or consult with the network administrator.
The power receptacle is not working correctly. Connect the printer to a different power receptacle.
A message appears that 2-sided printing is not available for the type and size selected
Cause
Solution
The selected paper is not supported for 2-sided printing.Make sure manual 2-sided printing is enabled. See Opening
the printer drivers.
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							Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
Control-panel settings do not work correctly
Cause
Solution
The printer control-panel display is blank, even when the fan
is running.Fans might run while the printer is in standby mode (off). Press
the printer power switch to turn on the printer.
Printer settings in the software program or printer driver differ
from the printer control-panel settings.Confirm that the settings in the program and printer driver are
appropriate. The program settings override the printer-driver
and control-panel settings, and the printer-driver settings
override the control-panel settings.
Control-panel settings were not correctly saved.Select the control-panel settings again, and then press OK. An
asterisk (*) should appear to the right of the setting.
If the printer is on a network, another user might have changed
printer control-panel settings.Consult the network administrator to coordinate changes to
printer control-panel settings.
Unable to select tray 3 (optional 500-sheet input tray)
Cause
Solution
Tray 3 does not appear as an input tray option on the
configuration page or on the control panel.Tray 3 appears as an option only if it is installed. Verify that
tray 3 is installed correctly.
Tray 3 does not appear as an option in the printer driver. Verify that the printer driver configuration recognizes tray 3.
See the printer driver Help to set up and configure additional
trays. See 
Opening the printer drivers.
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							Color-printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software program or printer driver.In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.
You might be using a driver for monochrome (black and white)
printing.Install the PCL 6 or PS drivers, which enable color printing.
The correct printer driver is not selected in your software
program.Select the correct printer driver.
The Restrict color option is set to Disable color.Contact your system administrator to set the option to Enable
color.
No color appears on the configuration page. Contact HP support.
Incorrect hues print
Cause
Solution
The media does not meet the specifications for this printer.See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to 
www.hp.com/support/clj2700 for HP LaserJet Printer
Family Print Media Specification Guide ordering information.
When you connect, select Manuals.
The printer operates in excessively humid or dry conditions. Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See 
Calibrating the printer.
NOTEFor more information about color-quality
problems see Print-quality troubleshooting.
A color is missing
Cause
Solution
The HP print cartridge is defective. Replace the cartridge.
Inconsistent colors print after installing a print cartridge
Cause
Solution
New print cartridges sometimes require printing several pages
before they deliver consistent print quality.Try printing approximately 50 pages with the new cartridge,
and then try the print job again.
Another print cartridge might be low. Check the supplies gauge on the control panel or print a
supplies status page. See 
Using printer information pages.
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							Inconsistent colors print after installing a print cartridge
Cause
Solution
The printer might need calibration.Calibrate the printer. See Calibrating the printer.
The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies andaccessories.
Printed colors do not match screen colors
Cause
Solution
Extremely light screen colors are not being printed.The software program might interpret extremely light colors as
white. If so, avoid using extremely light colors.
Extremely dark screen colors print in black.The software program might interpret extremely dark colors as
black. If so, avoid using extremely dark colors.
The printer might need calibration.Calibrate the printer. See Calibrating the printer.
The colors on the computer screen differ from the printer
output.1.On the printer driver Color tab, in the Color Options
section, select Manual.
2.Click Settings.
3.In Manual Color Options, in the Color Options section,
select Default (sRGB) for each object.
4.Click OK to finish.
NOTESeveral factors can influence your ability to
match printed colors to those on your screen: paper,
overhead lighting, software programs, operating
system palettes, monitors, and video cards and
drivers. See 
Color.
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							Incorrect printer output
Printer output problems
Incorrect fonts print
Cause
Solution
The font has not been correctly selected in the software
program.Reselect the font in the software program.
The font is not available to the printer.Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)
The correct printer driver is not selected.Select the correct printer driver.
The font might be correct, but the characters appear blurry
because the colors are not aligned correctly.Perform a full printer calibration. See Calibrating the printer.
Cannot print all characters in a symbol set
Cause
Solution
The correct font is not selected.Select the correct font.
The correct symbol set is not selected.Select the correct symbol set.
The software program does not support the selected character
or symbol set.Use a font that supports the character or symbol.
Text drifts between pages
Cause
Solution
The software program is not resetting the printer to the top of
the page.See the software documentation or the PCL/PJL Technical
Reference Package for specific information.
Characters are erratic or missing, or the printout is interrupted
Cause
Solution
The interface cable is of poor quality.Try using a different, higher quality, IEEE-compliant interface
cable.
The interface cable is loose.Disconnect and reconnect the interface cable.
The interface cable is damaged or bad.Try using a different interface cable.
The power cable is loose.Disconnect and reconnect the power cable.
You are attempting to print a PCL job, but the printer is
configured for PS.From the printer control panel, select the correct printer
personality and then resend the print job.
You are attempting to print a PS job, but the printer is
configured for PCL.From the printer control panel, select the correct printer
personality and then resend the print job.
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							Partial printout
Cause
Solution
A memory-error message appears on the printer control panel.1.Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or
2.Add more memory to the printer.
The file that you are printing contains errors. Check the software program to verify that the file does not
contain errors.
1.From within the same program, print another file that you
know is error-free.
or
2.Print the file from another program.
Smears, vertical lines, toner specks, or repetitive marks appear on printouts
Cause
Solution
The printer needs to be cleaned. Clean the printer. See Cleaning the printer. If the problem
persists, see 
Print-quality troubleshooting.
Guidelines for printing with different fonts
●The 80 internal fonts are available in PostScript emulation (PS) and PCL mode.
●To conserve printer memory, download only those fonts that are needed.
●If you require several downloaded fonts, consider installing additional printer memory.
Some software programs automatically download fonts at the beginning of each print job. It might be
possible to configure those programs to download only soft fonts that are not already resident in the
printer.
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							Macintosh problems
Solving problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive
folder: Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection.
The wrong printer name, IP address, or Rendezvous host name is
being used.Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD file is in the following hard-drive
folder: Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
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							The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality.Replace the interface cable with a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name, IP address, or Rendezvous host name is
being used.Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
An EPS file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS file to
the printer before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●Check that your Macintosh supports USB and has the
appropriate USB software from Apple.
●Verify that your Macintosh operating system is Mac OS X V10.1
or later.
Hardware troubleshooting
●Check that the printer is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
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							When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTEThe iMac keyboard is a nonpowered USB hub.
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