HP Color LaserJet 2700n User Manual

Control-panel messageDescriptionRecommended action
79 Service Error
Turn off then onAn incompatible DIMM is installed.1.Turn the printer off by using the power
switch.
2.Install a DIMM that the printer supports.
See 
Service and support for a list of
supported DIMMs. See 
Working withmemory for DIMM installation
instructions.
3.Turn the printer on.
If the message persists, contact HP support.
See 
Service and support.
Color disabled. Using black onlyThe printer has been set to disable color
printing....

Control-panel messageDescriptionRecommended action
Load tray #
Press OKThe printer is processing a manual-duplex
job, and has printed the first sides. The printer
waits for you to load the pages into the tray to
print the second sides.Load the printed pages into the tray to print
the second sides. See 
Using 2-sided (duplex)printing for more information.
Load tray #  A tray is configured for the media type and
size that the print job is requesting, but that
tray is empty.Load the correct media into the...

Control-panel messageDescriptionRecommended action
Order suppliesMore than one supply item is low.Check the supply-level gauges on the control
panel, or print a supplies status page to
determine which cartridges are low. See
Using printer information pages
Order the identified print cartridges. Printing
will continue until Replace 
cartridge appears.
See 
Supplies and accessories for more
information.
Page too complex
Press OKThe printer cannot process the page.Press OK to continue printing the job, but...

Jams
Use this illustration to troubleshoot jams in th e printer. For instructions to clear jams, see Clearing
jams.
Figure 8-1   Jam locations (printer shown without optional tray 3)
1Output bin
2Paper path
3Tray 1
4Trays 2 or 3
5Fuser
Common causes of jams
Common causes of jams1
CauseSolution
The media does not m eet specifications.Use only media that meets HP specifications. See Print-media
specifications.
A component is installed incorrectly.Verify that all print cartridges, trays, and the fuser are...

Common causes of jams1
CauseSolution
The media is removed before it settles into the output bin.Reset the printer. Wait until the page completely settles in the
output bin before removing it.
The media is in poor condition.Replace the media.
The internal rollers from tray 2 or optional tray 3 are not picking
up the media.Remove the top sheet of media. If the media is heavier than
163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is...

2.Grasp the jammed sheet by both corners and pull.
3.Place the media stack in tray 1.
4.Confirm that the media guides are against the media without bending it.
5.Press  OK to resume printing.
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Jam in tray 2 or optional tray 3
1.If the optional tray 3 is install ed, pull it out and place it on a  flat surface. If the jammed sheet is
visible, remove it.
2. If the sheet is not visible, check  inside the printer at the top of the tray opening. Remove any jammed
media.
3. Pull out tray 2 and place it on a flat surface.
4.If the jammed sheet is visible, remove it.
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5.If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.
6.Replace tray 2 and optional tray 3.
7.Press  OK to resume printing.
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Jam in print paper path
For this control-panel messages, look in two areas for jams. First, check the front door area for a jam.
Next, starting with step 6, check the top cover area.
1. Open the front door.
CAUTION Do not place anything on the transfer un it. Do not touch the top of the transfer
unit or the contacts on the left side of it.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
2. Remove any visible media.
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3.Locate the green registration-plate tabs th at are below the bottom print cartridge.
4.Press the tabs, and then lift the registration plate.  Remove any jammed media, and then return the
registration plate to its closed position.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
5. Close the front door.
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