HP CM8050 User Manual

							Clean the device
The device does not need to be cleaned often. However, if dirt is visible on the flatbed glass or on the 
white-vinyl backing, or if streaks or spots appear in  copies, clean the flatbed glass and the white-vinyl 
backing. Clean the outside of the device and the to uchscreen periodically to avoid getting dirt on the 
flatbed glass and the white-vinyl backing. 
Use the following information to clean the device.
Clean the outside of the device
Clean the outside of the device with a soft, lint-free cloth 
dampened with water, or with water and a mild detergent.
Clean the touchscreen
HP CM8060 Color MFP with Edgeline TechnologyClean the touchscreen by gently wiping it with a lint-free cloth
dampened with water. Do not pour or spray water directly onto the touchscreen. Do not use any other liquid. Solvents and 
cleaners can damage the touchscreen.
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							Clean the flatbed glass
Clean the flatbed glass only if dirt is visible or if streaks or spots 
appear in copies. 
Gently wipe the glass with  a lint-free cloth dampened with water. If water does not work, use a cloth dampened with 
isopropyl alcohol. Do not pour or  spray the cleaner directly onto 
the glass. Do not press hard on the glass.
Clean the glass scanner strip
The small glass strip that is to the left of the flatbed glass has
a special coating. Use only gentle pressure when cleaning this glass strip. Wipe the glass scanner strip with a clean, dry lint- 
free cloth. Only if necessary, use a slightly water-dampened lint-free cloth to clean the glass strip. 
CAUTION: Never pour or spray liquids directly onto the glass 
scanner strip. Only use gentle pressure when cleaning the
glass scanner strip.
Clean the white-vinyl backing
Clean the white-vinyl backing t hat is under the flatbed cover 
only if dirt is visible or  if spots appear in copies. 
Gently wipe the backing with a lint-free cloth dampened with 
water. If water does not work, use a cloth dampened with
isopropyl alcohol. Do not pour or  spray the cleaner directly onto the backing.
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							4 Solve problems
This chapter contains information about the following topics: 
●System administrator
●Problem-solvin g checklists 
●Control-panel messages
●Clear jams 
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							System administrator
The system administrator is a person in your organization who is responsible for configuring and 
maintaining the device. This person has access to more in-depth information about solving problems.
You should be able to resolve basic problems with out the help of the system administrator. If you 
discover a problem that you cannot resolve,  contact the system administrator for help. 
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							Problem-solving checklists
If the device is not responding correctly, complete the steps in the following checklists. If you discover 
a problem that you cannot resolve, co ntact the system administrator for help.
Problems with all jobs
1.Make sure at least one status light on the control panel is lit. If no lights are on, complete these 
steps: 
a. Press the on/off button on the control panel. 
b. Check the master power switch at the right-rear corner of the device. Make sure it is in the on 
position. 
c. Check the power cable to see if it is securely connected at both ends. 
d. Check the power source by plugging the device directly into the wall or into a different outlet. 
2. If the device is receiving power but is not responding, check the cabling. Make sure the network 
cable is secure. 
3. Check the status line on the control panel for messages. See Control-panel messages
on page 79.
Problems with copy and scan jobs
1.For copy jobs, make sure that paper is loaded in the tray you are trying to use. 
2. If you are trying to use the document feeder, try scanning from the glass. If the job is successful, 
the problem is with the document f eeder. Contact the system administrator. 
3. If you cannot scan with the document feeder or from the glass, the problem is with the scanner 
mechanism. Contact the system administrator.
Problems with print jobs
1. Make sure that paper is loaded in the tray you are trying to use. 
2. Print a configuration page. From the Home screen, touch Administration. Touch Information, and 
then touch  Configuration Page. 
a. If the configuration page does not print, make sure paper is loaded in the tray. Also check the 
control panel to see if the page has jammed inside the device. See Clear jams
on page 80 . 
If the tray has paper and the page did not jam,  the problem is with the device hardware. Contact 
the system administrator. 
b. If the configuration page prints, the device hardware is printing correctly. The problem is with 
the computer, the printer driver, the network, or  with the software program. Continue with the 
next step. 
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							3.At the computer, check to see if the print queue is stopped, paused, or set to print offline. 
● Windows : Click Start, click Settings, and then click Printers or Printers and Faxes. Double- 
click  HP CM8060 Color MFP with Edgeline Technology. 
● Macintosh : Open Print Center, or Setup Utilities, or Print and Fax under System 
Preferences , and double-click the line for the HP CM8060 Color MFP with Edgeline 
Technology . 
4. Try printing a document from a different software program. If the document prints, the problem is 
with the software program that you are using. 
5. Try sending a print job from a different computer. If the document prints, the problem is with the 
computer you are using. 
6. If you cannot identify the source of the problem, contact the system administrator for help. 
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							Control-panel messages
The status line on the touchscreen alerts you of potential problems with the device. 
Errors : If the device has an error, a message appears that describes the error. The message also has 
instructions for solving the problem. The error button () remains on the status line until the error is 
resolved. 
Warnings : The warning button () appears when the device has a problem but can continue 
functioning. Touch the warning button to see a me ssage that describes the problem. The message also 
has instructions for solving the problem. 
If you are unable to resolve any error or warning messages, contact the system administrator for help. 
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							Clear jams
If a jam occurs, a message appears on the control panel to describe where the jam is located. The 
message also contains instructions for finding th e jam, including a short video that shows which 
components to move and which doors to open.
Precautions for clearing jams
WARNING! To avoid injury, do not touch moving parts. Do not reach into the device except to clear 
jams, to replace ink cartridges, or to add or remove paper.
WARNING! To avoid injuring your fingers, do not attempt to clear a staple jam while the device is 
processing other jobs. Wait until the contro l-panel message prompts you to clear the jam.
CAUTION:To protect the printheads from electrostatic discharge, be sure to touch the horizontal metal 
bar to ground yourself before clearing jams that are near the printheads. The printheads are above the
print-drum area.
CAUTION: Be careful not to get ink on your skin or clothes when clearing jams. If ink gets on your 
skin or clothes, wash with warm soap and water.
Method for clearing jams
1. On the device, lighted amber arrows indicate which door to open to find the jam. Open the door 
and look for more lighted amber arrows. The lights indicate which component to open next in order 
to locate the jammed paper.
NOTE: Open only the doors and panels indicated by the lights.
2.To remove the jammed paper, grasp it and carefully pull it out of the device. If the paper tears, be 
sure to remove all of the torn pieces. 
3. After clearing the jam, close all the doors. Before it continues processing the job, the device clears 
any remaining paper in the paper path. The devi ce reprints the jammed pages and then continues 
printing the job. 
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							Prevent jams
Follow these guidelines to prevent jams. 
● When loading paper into the trays, always make sure  the tray is configured for the correct type of 
paper. 
● Load full reams of paper into Trays 2, 3, 4, and 5. Do not divide the reams into smaller sections 
when loading paper. 
● Use only the types of paper that the device supports. See Copy on page 28 . 
● When using the document feeder, remove staples,  paper clips, adhesive papers, and any other 
objects that are attached  to the original document. 
● Always feed paper short-edge first.  See the labels on each tray for the correct way to load paper. 
● When loading Edgeline Glossy paper into Tray 1, fan the paper stack to separate the sheets before 
placing them in the tray. This helps prev ent the sheets from sticking together. 
● Before using any paper, verify that it is of good qualit y and is free of cuts, nicks, tears, spots, loose 
particles, dust, wrinkles, curls, or bent corners.
CAUTION: To prevent jams and to maintain print quality, make sure that each tray is configured 
correctly for the paper type it contains.
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