HP Business InkJet 1200D User Manual

ENWW     29    
Blank page printed
Check for empty ink cartridges
If you are printing black text and a blank page prints, the black ink cartridge might be 
empty. See Replacing the ink cartridges.
Check media settings
zMake sure you select the correct print quality settings in the printer driver for the media 
loaded in the trays. For example, Maximum dpi is only available for photo paper and 
cannot be used with other media types.
zMake sure the page settings in the printer driver matches the width of...

30    3 - Maintaining and troubleshootingENWW
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of 
media, and make sure the tray is not overloaded. See Loading media.
Check the media size
zContent on a page might be cut off if the document size is larger than the media that you 
are using.
zMake sure the media size selected in the printer driver matches the size of media loaded 
in the tray. See...

ENWW     31    
Poor print quality and unexpected printouts
Check the printheads and ink cartridges
Replace any clogged or worn printheads or low ink cartridges (see Maintaining the 
printheads), and try to print again.
Check the paper quality
The paper might be too moist or too rough. Make sure the media used meets HP 
specifications (see Selecting print media), and try to print again.
Check the type of media loaded in the printer
zMake sure the tray supports the type of media you have loaded. See...

32    3 - Maintaining and troubleshootingENWW
Meaningless characters print
If an interruption occurs to a job that is printing, the printer might not recognize the rest of 
the job.
Cancel the print job and wait for the printer to return to the ready state. If the printer does not 
return to the ready state, cancel all jobs, and wait again. When the printer is ready, resend the 
job. If prompted by the computer to retry the job, click Cancel.
Check cable connections
If the printer and computer are...

ENWW     33    
Ink is not filling the text or graphics completely
Check the ink cartridges
Ink cartridges might have run out of ink. Replace any empty cartridge. Or try removing and 
reinstalling the cartridges, make sure they snap firmly into place. See Replacing the ink 
cartridges.
Check the media type
Some media types are not suitable for use with the printer. See Selecting print media.
Output is faded or dull colored
Check the print mode
The FastNormal and Draft modes in the printer driver allow...

34    3 - Maintaining and troubleshootingENWW
Printout shows bleeding colors
Check print settings
Some media type settings (such as Transparency Films and Photo Papers) and print 
quality settings (such as Best) require more ink than others. Choose different print 
settings in the printer driver, make sure you select the correct media type. See Changing 
print settings.
Check ink cartridges
Make sure ink cartridges have not been tampered with. Refilling processes and the use of 
incompatible inks can...

ENWW     35    
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
For information on resolving jams, see Clearing jams.
Tray cannot be inserted 
zWith the tray removed from the printer, turn the printer off and then on again. 
Reinsert the tray.
zMake sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being...

36    3 - Maintaining and troubleshootingENWW
Pages are skewing
Make sure that media loaded in tray 1 or tray 2 is aligned to the right and front guides. 
Multiple pages are being picked up
zMake sure the media guides are set to the correct markings in the trays for the media size 
you are loading. Also make sure the guides are snug, but not tight, against the stack.
zMake sure that the tray is not overloaded with paper.
zWhen you load paper, avoid fanning the stack. Fanning paper can cause static...

ENWW     37    
Troubleshooting installation issues
Problems printing an alignment page
When printheads are installed or replaced, the printer automatically prints an alignment page 
to align the printheads. This process takes about seven minutes, and once complete, 
the alignment page may be discarded after it is printed. If the printer does not print the page, 
see General troubleshooting tips.
Problems installing software
Verify the computer requirements
Make sure the computer meets the system...

38    3 - Maintaining and troubleshootingENWW
Problems connecting to a network
NoteAfter correcting any of the following, run the setup program again.
General network troubleshooting
If you are unable to install the printer software on the computer, verify that:
zAll cable connections to the computer and the printer are secure.
zThe network is operational and the network hub is turned on.
zAll applications, including virus protection programs and personal firewalls, are closed 
or disabled.
zMake sure...