HP Business InkJet 1100 User Manual

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Clearing jams
If the print media is jammed in the printer, follow these instructions to clear the jam.
To clear a jam   
NoteInformation about Tray 2 is only applicable if you have an HP Business Inkjet 1100dtn or you 
purchased this accessory.
1Remove all media from the output tray.
2Check the auto-duplex unit.
aPush the button on either side of the auto-duplex unit and remove the unit.
bIf you locate the jammed media inside the printer, grasp it with both hands and pull it 
towards you.
cIf...

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3Lift the output tray and check for a jam in Tray 1. 
aIf the media is jammed in Tray 1, pull out Tray 1. (Otherwise, go to step 4.)
bPull the paper towards you as shown in the diagram.
cLower the output tray and reposition Tray 1.
4If you have not yet found the jam and have Tray 2 installed, pull out Tray 2. (Otherwise, go 
to step 5.)
aIf possible, remove the jammed media from Tray 2.
bIf you cannot locate the jammed media by removing Tray 2 from the printer, turn off the 
printer (if you have...

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Starting troubleshooting
Start in this section if you are having a problem with the printer.
zIf you have a jam, see “Clearing jams”.
zIf you have a different type of paper-feed problem, such as the paper is skewing, it is not 
being picked up, or you cannot reinsert a tray into the printer, see “Resolving paper-feed 
problems”.
zOtherwise, if the printer is not working properly or if the print quality is not what you expect, 
try the following steps first.
 Check that the power cord is...

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Printing a configuration page
When you are experiencing a problem with your printer and you cannot discover the source of 
the problem, you can print a printer configuration page that provides more information about 
the problem. You can print the printer configuration page from the control panel. If you are 
using a computer that is running Windows, you can also print the printer configuration page 
from the Toolbox. If you have an HP Jetdirect print server installed, you can print a printer...

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Resolving printer problems
This section provide solutions to common problems that involve the operation of the printer.
Printer shuts down unexpectedly
Check the power
zMake sure the power cord is connected firmly to the printer and to a working outlet, and 
that the printer is turned on. The Power light on the control panel of the printer should be 
green. Try turning the printer off, and then on again.
zWhen the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for...

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Check the printer setup
zCheck that the ink cartridges, and printheads are loaded correctly. Make sure that all the 
tape has been removed from the printheads. 
zCheck that the top cover and printing supplies cover are closed. 
zMake sure media is loaded correctly in the tray and that the media is not jammed in the 
printer.
zCheck to make sure that your printer is selected as the current or default printer and that 
Pause Printing is not selected. The default printer is the one that is used if...

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Resolving printing problems
This section provides solutions to common printing problems.
A blank page printed
Check that the tape is removed from the printheads
zEach new printhead is packaged with protective plastic film covering the ink nozzles. 
Check each printhead and remove film if necessary.
zClean any excess adhesive from the contact area on the backs of the printheads with a 
clean, lint-free cloth.
Check for empty ink cartridges
zIf you are printing black text and a blank page prints,...

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Placement of the text or graphics is wrong
Check the page-orientation setting
zThe page orientation selected might not be correct for the document you are printing. 
Make sure the media size and page orientation selected in the application match the 
settings in the Print Settings dialog box. See “Changing printer settings”.
Check the paper size
zThe Paper Size setting might not match the size of media you are using. Select the 
correct paper size from the printer driver.
zSome of the content...

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Poor print quality 
First try these general steps when you see poor print quality.
Check the printheads and ink cartridges
zReplace any clogged or worn printheads or low or empty ink cartridges (See “Maintaining 
ink cartridges and printheads”.) Then try to print again.
Check the paper quality
zThe paper might be too moist or too rough. Make sure that the media you are using meets 
HP specifications. (See “Selecting print media”.) Then try to print again.
Check the rollers that are inside of the...

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Ink is smearing
Check the print mode
zWhen you print documents that use a lot of ink, you must allow the document more time to 
dry before handling it. This is especially true for transparencies. Select Best mode in the 
printer driver, and increase the ink drying time from Advanced Features in the printer 
driver. Under Advanced Features is an Ink Volume slider that you can use in conjunction 
with drying time to decrease ink saturation. However, note that decreasing ink saturation 
might give...