HP 2500 L Service Manual

							EN 2 Installation and operation39
Loading optional tray 2
Optional tray 2 supports standard-size paper only, including average-
weight letterhead and prepunched paper. For additional information 
about letterhead and prepunched paper, see the  HP Color LaserJet 
2500 Series Printer User Guide .
CAUTION
Print special print media such as labels and transparencies from tray 1 
only. Printing special print media from optional tray 2 or optional tray 3 
can cause jams.
To load optional tray 2
1Pull optional tray 2 out of the printer and remove any paper.
2 Move the side width guides to match the size of paper you are 
loading.
3 Extend the rear of the tray until the arrow points to the size you are 
loading.
4 Load the paper. If this is special paper such as letterhead, load it 
with the side to be printed facing down and the top edge toward the 
front of the tray.
Note
If you are manually duplexing, see the user guide for loading 
instructions.
5Make sure the stack of paper is flat in the tray at all four corners, 
and keep it below the height tabs on the paper length guide in the 
rear of the tray. Push down on the metal paper lift plate to lock it into 
place. 
6 Slide the tray back into the printer. If you set the rear of the tray to 
one of the longer sizes, the back of the tray will protrude from the 
back of the printer.
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							40Installation and operation C9706-90926
Loading optional tray 3
The optional tray 3 supports A4- and letter-size paper. Optional tray 3 
supports only paper, which includes average-weight letterhead and 
prepunched paper. 
For additional information about letterhead and prepunched paper, see 
the user guide.
CAUTION
Print special print media such as labels and transparencies from tray 1 
only. Printing special print media from optional tray 2 or optional tray 3 
can cause jams.
To load optional tray 3
1 Pull the tray out of the printer and remove any paper.
2 For letter-size paper, pull the rear stop up. For A4-size paper, push 
the rear stop down.
3 For letter-size paper, move the side width guides outward as far as 
possible. For A4-size paper, move the side width guides inward as 
far as possible.
4 Load the paper. If this is special paper such as letterhead, load it 
with the side to be printed facing down and the top edge toward the 
front of the tray.
Note
If you are manually duplexing, see the HP Color LaserJet 2500 Series 
Printer User Guide  for loading instructions.
5 Make sure the stack of paper is flat in the tray at all four corners, 
and keep it below the height tabs on the length guide in the rear of 
the tray. 
6 Slide the tray back into the printer.
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							EN 2 Installation and operation41
Using the embedded Web server 
When the printer is directly connected to a computer, the embedded Web server (EWS) is 
supported for Microsoft® Windows®  95, 98, NT® 4.0, Millennium Edition (Me), 2000, and XP. 
When the printer is connected to the network, the embedded Web server is supported for 
Windows 95, Mac OS 8.6 and later, UNIX ®, Linux, and OS/2.
Use the embedded Web server to view printer and network status and to manage printing 
functions from your computer instead of at the printer control panel. The following are examples 
of what you can do using the embedded Web server:

view printer status information

view and print internal pages

determine the remaining life of HP supplies and order new ones

receive notification of printer and HP supplies events (network only)

set paper-type

view and change tray configurations

view and change the printer control panel menu configuration

view and change network configuration (network only)
To use the embedded Web server, you must have Microsoft Internet Explorer 4.5 or later or 
Netscape Navigator 4.6 or later. The embedded Web server works when the printer is directly 
connected to a computer or connected to an IP-based network. The embedded Web server does 
not support IPX- or AppleTalk-based printer connections. 
You do not have to have Internet access to open and use the embedded Web server. However, if 
you click a link in the Other Links  area, you must have Internet access in order to go to the site 
associated with the link.
To open the embedded Web server
1 Open the embedded Web server by using one of these methods:
From the HP Color LaserJet 2500 Series Toolbox, click the picture of the printer on the 
Device tab (Windows 98, NT 4.0, Me, 2000, and XP only).
 For networked printers only, type the IP address for the printer. To find the IP address, 
print a Configuration page at the printer control panel by pressing  (Go) and 
(Cancel Job) simultaneously.
Note When you open the URL, you can bookmark it so that you can return to it quickly in the future.
2 The embedded Web server has three tabs that contain settings and information about the 
printer: the Information  tab, the Settings tab, and, if the printer is connected to a network, 
the  Networking tab. Click the tab that you want to view. 
3 See the following sections for more information about each tab. 
						

							42Installation and operation C9706-90926
Information tab
The Information tab contains the following pages.

Device Status.  This page shows the printer status and the life remaining of HP supplies, 
with 0 percent indicating that a supply is empty. The page also shows the type and size of 
print media set for each tray. To change the default settings, click  Change Settings. 

Configuration page.  This page shows the information found on the printer Configuration 
page. 

Supplies Status.  This page shows the life remaining for HP supplies, with 0 percent 
indicating that a supply is empty. This page also provides supplies part numbers. To order 
new supplies, click  Order Supplies in the Other Links  area on the left side of the window. 
To visit any website, you must have Internet access.

Event log. This page shows a list of all printer events and errors.

Usage page.  This page shows a summary of the number of pages the printer has printed, 
grouped by size and type.

Device Information.  This page shows the printer network name, address, and model 
information. To change these entries, click  Device Information on the Settings  tab.
Settings tab
Use the Settings tab to configure the printer from your computer. The  Settings tab can be 
password protected. If this printer is networked, always consult with the printer administrator 
before changing settings on this tab.
The  Settings tab contains the following pages.

Configure Device. Configure all printer settings from this page. This page contains the 
traditional menus found on printers using a control panel display. These menus include 
Information,  Paper Handling , Configure Device , and Diagnostics .

Alerts (Network only). Set up to receive e-mail alerts for various printer events. 

Email (Network only). Used in conjunction with the Alerts page to set up incoming and 
outgoing e-mail, as well as to set e-mail alerts.

Security.  Set a password that must be typed to gain access to the Settings  and 
Networking tabs. Enable and disable certain features of the EWS.

Other Links. Add or customize a link to another website. This link appears in the  Other 
Links area on all embedded Web server pages. These permanent links always appear in the 
Other Links  area: HP Instant Support™ , Order Supplies , and Product Support. For 
more information, see  “Other links ” on page 43 .

Device Information.  Name the printer and assign an asset number to it. Type the name and 
e-mail address for the primary contact who will receive information about the printer.

Language.  Determine the language in which to show the embedded Web server 
information.
Networking tab 
The network administrator uses the Networking tab to control network-related settings for the 
printer when it is connected to an IP-based network. This tab will not appear if the printer is 
directly connected to a computer, or if the printer is connected to a network with anything other 
than an HP Jetdirect print server card. 
						

							EN 2 Installation and operation43
Other links
This section contains links that connect you to the Internet. You must have Internet access in 
order to use any of these links. If you use a dial-up connection and did not connect when you first 
opened the embedded Web server, you must connect before you can visit these websites. 
Connecting might require that you close the embedded Web server and reopen it.

HP Instant Support™. Connects you to the HP website to help you find solutions. This 
service analyzes your printer error log and configuration information to provide diagnostic 
and support information specific to your printer.

Order Supplies.  Click this link to connect to the HP website and order genuine HP supplies, 
such as print cartridges, an imaging drum, and paper. 

Product Support.  Connects to the support site for the HP Color LaserJet 2500 printer. 
Then, you can search for help regarding general topics. 
						

							44Installation and operation C9706-90926
Using printer status and alerts
Printer Status and Alerts is only supported for Windows 98, NT 4.0, ME, 2000, and XP.
The Printer Status and Alerts software is available to users of both networked and directly 
connected printers. Use this software to view the embedded Web server information for a 
particular printer. The software also generates messages on the computer regarding the status 
of the printer and print jobs. Depending on how the printer is connected, you can receive different 
messages. 

Networked printers.  You can receive regular job status messages that appear every time a 
print job is sent to the printer or every time the print job finishes printing. You can also receive 
alert messages when two types of problems occur:
 The printer is experiencing a problem, but it can continue to print (for example, a tray that 
is not being used is out of print media or is open, or a print cartridge is low).
 The printer is experiencing a problem that prevents if from printing (for example, the 
printer is out of paper, or a print cartridge is empty).

Directly connected printers.  You can receive alert messages that appear when the printer 
experiences a problem. You can also receive messages only when supplies are low.
You can set alerts options for a single printer that supports Printer Status and Alerts, or you can 
set alert options for all printers that support Printer Status and Alerts. For networked printers, 
these alerts only appear for your jobs. 
Note Even if you are setting alert options for all printers, not all options you select can apply to all 
printers. For example, if you select the option for notifying you when the print cartridges are low, 
then all directly connected printers that support Printer Status and Alerts will generate a message 
when the print cartridges are low. However, none of the networked printers will generate this 
message, nor will directly connected printers that do not support Printer Status and Alerts.
To choose which status messages appear
1Open Printer Status and Alerts in one of these ways:
Double-click the Printer Status and Alerts tray icon, which is near the clock in the Tray 
Manager.
 On the Start menu, point to  Programs, point to Printer Status and Alerts , and click 
Printer Status and Alerts .
2 Click the Options icon in the left pane.
3 In the For field, select the printer driver for this printer, or select  All Printers.
4 Clear the options for the messages you do not want to appear, and select the options for the 
messages you do want to appear.
5 Under Status Check Rate, select how frequently you want the software to update the printer 
status information that the software uses to generate the messages. Status Check Rate 
might not be available if the printer administrator has restricted the rights to this function.
To view status messages and information
On the left side of the window, select the printer for which you want to see information. 
Information provided includes status messages, supplies status, and printer capabilities. You can 
also click the Job History (clock) icon at the top of the window to view a list of previous jobs sent 
to the printer from your computer. 
						

							EN 3 Maintenance45
3Maintenance
Life expectancies of supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  46
User-replaceable parts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
Replacing the pickup roller and separation pad  . . . . . . . . . . . . . . . . . . . .  47
Replacing the separation pad in tray 2 or in optional tray 3  . . . . . . . . . . .  51
Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53 Cleaning the engine  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
Calibrating the printer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  54
Managing supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55 Supplies life  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Checking and ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
Storing supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  56
Replacing and recycling supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  56
HP policy on non-HP supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57
HP fraud hotline  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57 
						

							46Maintenance C9706-90926
Life expectancies of supplies 
Inspect supplies when you service the printer. Replace supplies as needed, based on failure or 
wear, rather than on usage.
The following table lists approximate schedules for replacing supplies.
Table 14. Life expectancies of supplies
Description Part number Estimated life (in 
number of pages at 
5% coverage*) Remarks
Print cartridge, black (user 
replaceable)
C9700A 5,000 When print becomes faint, 
redistribute toner in the 
cartridge by gently shaking 
the cartridge from side to 
side.
Print cartridge, cyan (user 
replaceable)
C9701A 4,000
Print cartridge, yellow (user 
replaceable) C9702A 4,000
Print cartridge, magenta 
(user replaceable) C9703A 4,000
Imaging drum C9704A 20,000 (black only) 5,000 (color)
The average life is 6,000 to 
8,000 pages.
Printer transfer roller RF5-4040-000CN Can affect print quality and/ or paper movement.
Printer pickup roller RB3-0160-000CN Look for glazing and/or  cracks.
Printer separation pad RF5-4012-000CN Can affect document  movement.
Fuser assembly 
(100 to 127 V) RG5-6903-000CN Can affect print quality and 
paper movement.
Fuser assembly
(220 to 240 V) RG5-6913-000CN Can affect print quality and 
paper movement.
Optional tray 2 separation 
pad RB2-9960-000CN Can affect document 
movement.
Optional tray 3 separation 
pad RG5-6899-000CN Can affect document 
movement.
* The estimated toner cartridge life is based on letter- or A4-sized paper with an average of five percent toner coverage 
and a medium density setting. Print cartridge life can be extended further by conserving toner by using draft-mode 
settings. 
						

							EN 3 Maintenance47
User-replaceable parts
‘
Replacing the pickup roller and separation pad
1Turn the printer off and disconnect the power cable from the back of 
the printer.
2 Open tray 1.
3 Find the faceplate cover that is located beneath the pickup roller in 
tray 1.
4 Grasp both sides of the center tab and pull the cover out of the 
printer.
5 Squeeze the tab on the idler roller that is located on the right side of 
the pickup roller. If the tab is not visible, rotate the idler roller  so that 
the tab is toward the front of the printer.
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							48Maintenance C9706-90926
6Slide the idler roller to the right to separate it from the pickup roller.
7 Squeeze the tab on the idler roller that is located on the left side of 
the pickup roller. If the tab is not visible, rotate the idler  roller so that 
the tab is toward the front of the printer.
8 Slide the idler roller to the left to separate it from the pickup roller.
9 Press and hold the button that is located on the right side of the 
pickup roller. Slide the pickup roller slightly to the right, and then pull 
it off of the shaft.
CAUTION
To prevent the shaft retaining pin from falling out, do not move the 
remaining hub that is located to the left of the pickup roller.
10Locate the separation pad beneath the area of the shaft from which 
the pickup roller was removed.
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