HP 2500 L Service Manual
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EN 7 Parts and diagrams279 XA9-1262-000CN Screw, M4x10 11 126 24 XA9-1262-000CN Screw, M4x10 26 127 7 XA9-1262-000CN Screw, M4x10 2 130 4 XA9-1262-000CN Screw, M4x10 6 131 25 XA9-1263-000CN Screw, TP, M3x5, tray 2 2 138 26 XA9-1291-000CN Screw, M3x8 1 133 14 XA9-1291-000CN Screw, RS, M3x8 5 134 9 XA9-1316-000CN Screw, TP, M4x10, tray 3 4 141 8 XA9-1355-000CN Screw, M3x8 2 127 6 XA9-1355-000CN Screw, M3x8 8 133 6 XB3-6300-800CN Screw, RS, M3x8 5 134 501 XB4-7401-007CN Screw, tapping, pan head, M4x10, tray 2 5 137 501 XB6-7300-407CN Screw, M3x4 5 128 501 XD2-1100-322CN E-ring 127 501 XD2-1100-502CN E-ring 2 126 501 XD9-0136-000CN E-ring, tray 2 1 138 25 XD9-0136-000CN E-ring, tray 3 1 142 9 Table 52. Numerical parts list (continued) Part number Description Qty. Figure Ref.
ENIndex281 Index Numerics 250-sheet feeder. See tray 2 500-sheet feeder. See tray 3 A accessories configuration page, printing 210 error messages 179 included 16 part numbers 227 acoustic specifications 19 air duct, replacing 115 alerts e-mail 42 Printer Status and Alerts 44 alphabetical list, part numbers 266 Attention light accessory errors 179 Attention with Ability to Continue messages 177 locating 32 printer status messages 34, 174 service error messages 181 supplies status messages 172, 173 B back cover, replacing 110 background quality, troubleshooting 186 Bad Transmission error 177 beam detect errors 181 bins. See output bins Black print cartridge. See print cartridges Black print-cartridge light blinking 171, 172 location 32 on 33, 170 blank pages, troubleshooting 199 brake solenoid 128 buffer errors 177, 182 buttons, control panel 32 C cables Macintosh 203 part numbers 227 troubleshooting 163, 177 calibrating printer 54 Canadian DOC statement 26 Cancel Job button 32, 34 capacity, trays 16, 20 carousel motor, replacing 108 replacing 134 rotating 204 cartridges carousel, replacing 134 carousel, rotating 204 drum rotation check 206 high-voltage connection points, checking 207 life expectancy 46 motor 64 non-HP supplies policy 57 operations 82 part numbers 227 recycling 56 replacing 91 status lights 32, 33, 170 status page, printing 211 status, checking 42, 55 storing 56 toner, washing off clothing 165 warranty 24 cassettes. See trays characters, troubleshooting 185, 187 checks drum rotation 206 engine 205 half self-test 206 heating element 207 high-voltage power supply 207 paper path 208 Chooser, troubleshooting 202 circuit capacity specifications 19 classes 226 cleaning operations, image formation 78, 80 cleaning page 53 clutches 66, 70 cold reset 209 color, troubleshooting 191 configuration page printing 210 troubleshooting 162 configuring printer 42 consumables. See supplies control panel accessory error messages 179 Attention with Ability to Continue messages 177 lights and buttons 32 locating 22 printer status lights 34, 174 replacing 95 service error messages 181 supplies status lights 33, 170 supply status, checking 55 troubleshooting 162 cooling fan 64 cords, power 227 country of origin 21 Courier font, troubleshooting 201
282Index C9706-90926 covers back, replacing 110 diagrams 230 front lower, replacing 109 front, replacing 118 fuser, replacing 92 interface, replacing 98 left-side, replacing 93 locating 22 open, detection operations 68, 69 part numbers 231 right-side, replacing 93 top, replacing 111 tray 2, diagrams and part numbers 252, 257 tray 2, replacing 154 tray 3, diagrams and part numbers 258 tray 3, replacing 158 curl, troubleshooting 188 customer support 43, 226 Cyan print cartridge. See print cartridges Cyan print-cartridge light blinking 171, 172 location 32 on 33, 170 D dc controllerE-label operations 83 engine control system 61 jam detection operations 68 laser/scanner operations 65 pickup and feed operations 66 printed circuit assembly (PCA) 71 replacing 104 tray operations 67 declaration of conformity 25 default settings, restoring 209 delay jams 68 delivery delay jams 68 delivery roller, testing 208 delivery stationary jams 68 demo page printing 210 troubleshooting 162 density detection PCA 71 sensor 119 troubleshooting 185 developer motor 82, 128 developing rotary detection PCA 71, 82 developing rotary motor 64 developing rotary stopper solenoid 70 developing system operations 72, 75 dimensions, printer 18 DIMMs configuration page, printing 210 part numbers 227 specifications 16, 17 troubleshooting 179, 198 documentation 222 door open detection 68, 69 door, replacing 113 See also covers dots per inch (dpi) 17 drive assembly, diagrams and part numbers 238 drive roller 208 dropouts, troubleshooting 185 drum, imaging cleaning operations 81 E-label 83, 120 life expectancy 46 non-HP supplies policy 57 operations 65, 72, 74 replacing 90 status light 32, 33, 170 status page, printing 211 status, checking 55 storing 56 testing 206 warranty 24 E ECU pan, replacing 144 EIO errors 179 E-labeloperations 82, 83 removing 120 electrical specifications 19 electrostatic discharge (ESD) 87 e-mail alerts 42 embedded Web server 41, 56 encoder motor 128 Energy Star 18 engaging motor 64 engine communication errors 181 engine control system 61 engine test performing 205 troubleshooting 162 engine, cleaning 53 envelopes loading 38 output paths 37 tray specifications 20 environmental specifications 19, 30 error messages accessory 179 Attention with Ability to Continue 177 event log 210 Low cartridge 55, 170 Macintosh 194 Printer Status and Alerts 44 printer status lights 174 service 181 supplies status lights 170 Windows 194 ESD (electrostatic discharge) 87 event log 210 F factory defaults, restoring 209 faded print, troubleshooting 185 fans diagrams 64 errors 182 replacing 115 feed-drive shaft, replacing 143 Finnish laser safety statement 27 flash DIMMs 17, 179 font DIMMs 16 fonts included 18 troubleshooting 201, 203 formatter errors 181 replacing 101
ENIndex283 formatter cage, replacing 99 fraud hotline 57 front cover, replacing 118 front frame assembly, diagrams and part numbers 232 front fuser detection sensor 69 front lower cover, replacing 109 fuser control circuit 61 delivery sensor 69 diagram 72 diagrams and part numbers 248 errors 182 front detection sensor 69 heating element check 207 life expectancy 46 operations 78 replacing 92 roller, testing 208 wrap sensor, replacing 152 fuser motor diagrams 64, 66 replacing 103 fusing delivery paper sensor (PS1) 66, 68 G gear assembly, replacing 125 gear-train motor (DCM701) 67 Go light/button accessory errors 179 Attention with Ability to Continue messages 177 locating 32 service error messages 181 status 34, 175 gray background, troubleshooting 186 guides 222 H half self-test functional check 206 heating element check 207 high-voltage power supply locating 61, 71 replacing 148 troubleshooting 195, 207 HP Color LaserJet 2500 Series Toolbox accessing 222 calibrating printer 54 cleaning page, printing 53 supplies status, checking 56 HP Customer Care Online 226 HP fraud hotline 57 HP Instant Support 43 HP Jetdirect print servers EIO errors 179 features 18 locating 31 models including 16 settings 42 HP Technical Training 226 HP UltraPrecise print cartridges. See print cartridges HP Web Jetadmin 56 humidity specifications 19 I image formation developing stage 75 engine control system 61 fusing stage 78 laser beam operations 74 primary charging stage 74 separation stage 77 stages 73 system components 72 testing 206 transfer stage 76 image quality color, troubleshooting 191 specifications 17 troubleshooting 183, 184, 190 ImageRET 17 images, repeated 189 imaging drum cleaning operations 81 E-label 83, 120 life expectancy 46 non-HP supplies policy 57 operations 65, 72, 74 replacing 90 status light 32, 33, 170 status page, printing 211 status, checking 55 storing 56 testing 206 warranty 24 information pages printing 210 troubleshooting 162 Information tab, embedded Web server 42 input trays. See trays installing printer 30 Instant Support 43 interface cover, replacing 98 interface ports cables 227 locating 22 Macintosh issues 203 specifications 31 troubleshooting 163, 177 internal components, diagrams and part numbers printer 234 tray 3 260 ITB cleaning operations 72, 78, 80 J jams causes of 164 detection operations 68 input, clearing 166 internal, clearing 165 locations 164 output, clearing 167 Jetadmin, HP Web 56 Jetdirect print servers EIO errors 179 features 18 locating 31 models including 16 settings 42 K Korean EMI statement 26
284Index C9706-90926 L labels loading 38 output paths 37 tray specifications 20 languages, printer included 18 troubleshooting 178 laser beam operations 74 laser safety statements 26, 27 laser/scanner engine control system 61 errors 181 operations 65 replacing 116 latent image formation 65, 72 left-side cover, replacing 93 life expectancies, supplies 46 light print, troubleshooting 185 lights, control panel accessory error messages 179 Attention with Ability to Continue messages 177 locating 32 printer status 34, 174 service error messages 181 supplies status 33, 170 troubleshooting 162 Limit Check Error 194 lines, troubleshooting 186 loading media tray 1 38 tray 2 39 tray 3 40 loose toner, troubleshooting 187 Low cartridge message 55, 170 low-voltage power supply locating 61 replacing 149 M Macintosh errors, troubleshooting 194, 202 Magenta print cartridge. See print cartridges Magenta print-cartridge light blinking 171, 173 location 32 on 33, 170 main drive assembly, diagrams and part numbers 238 main motor 64, 66 maintenance cleaning 53 life expectancies of supplies 46 manual-feed errors 175 manuals 222 media curl, troubleshooting 188 error messages 177 jams. See jams loading tray 1 38 loading tray 2 39 loading tray 3 40 output paths 37 path check 208 skew, troubleshooting 188 specifications 20 troubleshooting 197 wrinkled, troubleshooting 188 media input trays. See trays media output bins. See output bins memory configuration page, printing 210 insufficient 177 NVRAM errors 178 part numbers 227 resetting 209 specifications 16, 17 troubleshooting DIMM 179 troubleshooting DIMMs 198 messages accessory errors 179 Attention with Ability to Continue 177 event log 210 Low cartridge 55, 170 Macintosh 194 Printer Status and Alerts 44 printer status lights 174 service 181 supplies status lights 170 Windows 194 middle frame assembly, diagrams and part numbers 242 model number 21 models 16 motors carousel, replacing 108 diagrams 64 errors 182 fuser, replacing 103 print cartridge 82 replacing 128 testing 208 tray 2 and 3 67 tray 3, replacing 159 multipurpose tray. See tray 1 N Networking tab, embedded Web server 42 networks EIO errors 179 embedded Web server 41 features supported 18 HP Jetdirect print servers, models including 16 interface ports 31 Printer Status and Alerts 44 settings 42 troubleshooting 196 noise specifications 19 non-HP supplies 57 non-volatile memory errors 178 resetting 209 numbers, part about 228 alphabetical list 266 numerical list 273 NVRAM errors 178 resetting 209 O on/off switchlocating 22, 69 replacing 97 online support 43, 226 operating environment specifications 19, 30
ENIndex285 operations clutches 70 E-label 83 engine control system 61 fans 64 image formation 73 image formation system 72 jam detection 68 motors 64 paper trays 67 pickup and feed system 66 print cartridges 82 printed circuit assemblies (PCAs) 71 sensors and switches 69 solenoids 70 timing chart 212 optional tray 2. See tray 2 optional tray 3. See tray 3 ordering parts 226 supplies 43, 56, 226 output bins jams, clearing 167 locating 22 troubleshooting 199 using 37 output quality color, troubleshooting 191 specifications 17 troubleshooting 183, 184, 190 P page skew, troubleshooting 188 pages per minute 17 papercurl, troubleshooting 188 error messages 177 jams. See jams loading tray 1 38 loading tray 2 39 loading tray 3 40 output paths 37 path check 208 skew, troubleshooting 188 specifications 20 troubleshooting 197 wrinkled, troubleshooting 188 paper input trays. See trays paper output bins. See output bins paper-top sensor, replacing 151 parallel port locating 22 specifications 31 troubleshooting 163 parts alphabetical list 266 numbers 228 numerical list 273 ordering 226 removing and replacing 87, 88 PCAs (printed circuit assemblies) 71, 251 personalities included 18 troubleshooting 178 phone numbers fraud hotline 57 supplies ordering 226 photosensors density, replacing 119 diagrams 69 fuser-wrap, replacing 152 jam detection 68 paper-top, replacing 151 pickup and feed system 66 top-of-page, replacing 119 tray 2 and 3 67 waste toner, replacing 127 physical specifications 18, 30 pickup and feed system engine control system 61 operations 66 pickup delay jams 68 pickup rollers printer, replacing 46, 47 testing 208 tray 2, replacing 153 tray 3, replacing 156 pickup stationary jams 68 ports cables 227 locating 22 Macintosh issues 203 specifications 31 troubleshooting 163, 177 PostScript errors 194, 201 power consumption 19 troubleshooting 162, 195 power cords 227 power supplies base assembly, diagrams and part numbers 246 high-voltage, replacing 148 locating 61, 71 low-voltage, replacing 149 sub-high-voltage, replacing 147 power switch locating 22, 69 replacing 97 primary charging stage, image formation 74 primary transfer roller 76 print cartridges carousel, replacing 134 carousel, rotating 204 drum rotation check 206 high-voltage connection points, checking 207 life expectancy 46 motor 64 non-HP supplies policy 57 operations 82 part numbers 227 recycling 56 replacing 91 status lights 32, 33, 170 status page, printing 211 status, checking 42, 55 storing 56 toner, washing off clothing 165 warranty 24 print quality color, troubleshooting 191 specifications 17 troubleshooting 183, 184, 190 printed circuit assemblies (PCAs) 71, 251 printer languages included 18 troubleshooting 178
286Index C9706-90926 Printer Status and Alerts 44, 56 printer status lights locating 32 messages 34, 174 printing, troubleshooting 163, 198 production code 21 PS errors 194, 201 Q quality color, troubleshooting 191 specifications 17 troubleshooting 183, 184, 190 R Ready lightaccessory errors 179 locating 32 service error messages 181 status 34, 174 rear frame assembly, diagrams and part numbers 240 rear output door jams, clearing 167 locating 22 using 37 recycling supplies 56 registration clutch (CL1) 66, 70 registration detection PCA 71 registration sensor (PS711) 66, 68 registration-roller assembly, replacing 139 regulatory statements 25 removing parts 87, 88 repetitive defects, troubleshooting 187, 189, 221 replacement intervals, supplies 46 replacing parts 87, 88 resetting NVRAM 209 residual paper jam detection 68 restoring factory defaults 209 revision level 21 right-side cover, replacing 93 roller engaging clutch (CL2) 66, 70 rollers engaging sensor 69 life expectancies 46 pickup, replacing 47 primary charging 74 registration assembly, replacing 139 testing 208 transfer 76, 142 transfer belt cleaning 78 transfer plate, replacing 141 tray 2 pickup, replacing 153 tray 3 pickup, replacing 156 rotary assembly, diagrams and part numbers 244 rotary-drive assembly diagrams and part numbers 250 replacing 128 Rotate Carousel button locating 32 using 33, 204 ruler, repetitive defect 221 S scan buffer errors 182 screwdrivers 87 screws replacing 87 secondary messages accessory 179 Attention with Ability to Continue 177 service 181 secondary transfer roller 76 sensors density, replacing 119 diagrams 69 fuser-wrap, replacing 152 jam detection 68 paper-top, replacing 151 pickup and feed system 66 top-of-page, replacing 119 tray 2 and 3 67 waste toner, replacing 127 separation pads life expectancies 46 printer, replacing 47 tray 1, replacing 124 tray 2 or 3, replacing 51 separation stage, image formation 77 serial number 21 service error messages 181 setting up printer 30 settings configuration page, printing 210 restoring factory defaults 209 Settings tab, embedded Web server 42 side covers 93 size specifications media 20 printer 18 skew, troubleshooting 188 slow printing, troubleshooting 197 smeared toner, troubleshooting 186 software, troubleshooting 162 solenoids diagrams 70 testing 208 tray 1 66 tray 2 and 3 67 space requirements 18, 30 specifications electrical 19 environmental 19, 30 features 17 interface ports 31 media 20 model and serial number 21 output paths 37 physical 18 product configurations 16 speed specifications 17 troubleshooting 197 static precautions 87 stationary jams 68 status embedded Web server 41 non-HP supplies 57 page, printing 211 Printer Status and Alerts software 44 supplies, checking 42, 55 status lights accessory error messages 179 locating 32 printer 34, 174 service error messages 181 supplies 33, 170
ENIndex287 storing printer 19 supplies 56 sub-high-voltage transformer PCA, replacing 147 supplies fraud hotline 57 life expectancies 46 non-HP 57 ordering 43, 56, 226 recycling 56 status lights 32, 33, 170 status page, printing 211 status, checking 42, 55 storing 56 support 43, 226 switches diagrams 69 door interlock (SW301) 208 engine test 205 power 22, 97 T technical support 43, 226 Technical Training, HP 226 telephone numbers fraud hotline 57 supplies ordering 226 temperature specifications 19 tests drum rotation 206 engine 205 half self-test 206 heating element 207 high-voltage power supply 207 paper path 208 text, troubleshooting 185, 187, 200 theory of operations. See operations timing chart 212 toner developing stage operations 75 level detection PCA 71, 82 scatter, troubleshooting 188 smear, troubleshooting 186 specks, troubleshooting 185 transfer operations 76 washing off clothing 165 waste cleaning operations 78, 80, 81 waste detection PCA 71 toner cartridges. See print cartridges Toolbox, HP accessing 222 calibrating printer 54 cleaning page, printing 53 supplies status, checking 56 tools, required 87 top cover locating 22 open, detection operations 68, 69 replacing 111 top door, replacing 113 top output bin jams, clearing 167 locating 22 troubleshooting 199 using 37 top plate, replacing 131 top-of-page sensor, replacing 119 transfer belt operations charging 76 cleaning 78, 80 home-position detection PCA 71 separating 77 transfer operations, image formation 72, 76 transfer roller life expectancy 46 replacing 142 testing 208 transfer roller plate, replacing 141 transparencies loading 38 output paths 37 tray specifications 20 tray 1 configuration page 210 default selection 35 error messages 175 loading media 38 locating 22 media specifications 20 replacing 122 sensors 66, 69 separation pad, replacing 124 solenoids 66, 70 specifications 16 troubleshooting 197 tray 2 center frame assembly, diagrams and part numbers 254 configuration page 210 cover, diagrams and part numbers 252 cover, replacing 154 default selection 35 error messages 175 jams, clearing 166 loading media 39 locating 22 media specifications 20 media tray, diagrams and part numbers 256 operations 67 PCA, replacing 155 pickup roller, replacing 153 replacing 106 right cover assembly, diagrams and part numbers 257 separation pad, replacing 46, 51 space requirements 18 specifications 16 troubleshooting 197 tray 3 configuration page 210 cover, replacing 158 covers, diagrams and part numbers 258 default selection 35 error messages 175 feed drive assembly, diagrams and part numbers 262 internal components, diagrams and part numbers 260 jams, clearing 166 loading media 40 media specifications 21 media tray, diagrams and part numbers 264 motor, replacing 159 operations 67 pickup roller, replacing 156 separation pad, replacing 46, 51 space requirements 18 specifications 16 troubleshooting 197
288Index C9706-90926 trays See also tray 1; tray 2; tray 3 configuration page 210 default selection 35 error messages 175 jams, clearing 166 operations 67 replacing 106, 122 space requirements 18 specifications 16, 20 troubleshooting 197 troubleshooting accessory errors 179 basic steps 162, 195 blank pages 199 color 191 control panel 162 curl 188 drum rotation check 206 engine test 205 error messages 194 fonts 201, 203 gray background 186 half self-test 206 heating element check 207 high-voltage power supply 207 HP Color LaserJet 2500 Series Toolbox 222 image quality 183, 184, 190 information pages 162, 210 light print 185 lines 186 Macintosh issues 202 networks 196 output bins 199 paper path check 208 PostScript (PS) errors 201 power 162, 195 printer status lights 174 printing 163, 198 repetitive defects 187, 189, 221 resetting NVRAM 209 service error messages 181 skew 188 slow printing 197 software 162 supplies status lights 170 tests 205 text 185, 187, 200 toner specks or smear 185, 186, 188 tools 223 wiring diagrams 219 wrinkled pages 188 U USB portlocating 22 Macintosh issues 203 specifications 31 troubleshooting 163 user guide 222 user-replaceable parts life expectancies 46 pickup roller and separation pad 47 tray 2 or 3 separation pad 51 V VCCI statement 26 voltage specifications 19 W warrantyprinter 23 supplies 24 waste toner cleaning operations 78, 80 detection PCA 71 drum cleaning 81 sensor, replacing 127 wave, troubleshooting 188 Web Jetadmin 56 websites parts ordering 226 support 43 weight specifications media 20 printer 18 Windows error messages 194 wire harnesses, replacing 87 wiring diagrams 219 wrinkled pages, troubleshooting 188 Y Yellow print cartridge. See print cartridges Yellow print-cartridge light blinking 171, 173 location 32 on 33, 170