HP 2500 L Service Manual
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EN 6 Troubleshooting169 Control panel light messages Note For non-error status messages, see “ Supplies Status lights” on page 170 and “ Printer Status lights” on page 174. Each error message is listed in the following tables along with possible causes and steps to resolve the identified errors. You can also see the embedded Web server for a text message that correlates with the light pattern. Or, see the HP Color LaserJet 2500 Series Toolbox to view animations of the light patterns and to see their messages. Figure 107. Control panel lights CANCEL JOB button Attention light (amber) Ready light (green) Go light and G O button (both green) Yellow print cartridge light Magenta print cartridge light Cyan print cartridge light Black print cartridge light R OTATE CAROUSEL button Printer Status lights and buttons Supplies Status lights and buttons Imaging drumlight Table 21. Control panel lights legend Light symbol Meaning of symbol Light off Light on Light blinking
170Troubleshooting C9706-90926 Supplies Status lights This section describes the meaning of the patterns for the lights in the Supplies Status area. Information about supplies also appears in the Printer Status and Alerts software, the embedded Web server, and the HP Color LaserJet 2500 Series Toolbox. For more information about how to use and view the embedded Web server, see page 41. Table 22. Supplies Status light messages Message Possible causes Solutions The black-print-cartridge light is on. The black print cartridge is low.1. The printer continues to print without any action required until the print cartridge is empty. 2.Order a new print cartridge. The cyan-print-cartridge light is on. The cyan print cartridge is low.1. The printer continues to print without any action required until the print cartridge is empty. 2.Order a new print cartridge. The magenta-print- cartridge light is on. The magenta print cartridge is low.1. The printer continues to print without any action required until the print cartridge is empty. 2.Order a new print cartridge. The yellow-print-cartridge light is on. The yellow print cartridge is low.1. The printer continues to print without any action required until the print cartridge is empty. 2.Order a new print cartridge. The imaging-drum light is on. The imaging drum is low. 1. The printer continues to print without any action required until the imaging drum fails. 2.Order a new imaging drum.
EN 6 Troubleshooting171 The black-print-cartridge light is blinking, and the printer stops printing. The print cartridge is empty or missing. The printer cannot detect the print cartridge correctly. 1. Reinsert or replace the print cartridge. 2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off and then back on. 3. If the problem persists, repeat the above steps with black print cartridges until the error is resolved. 4. If the problem persists, replace the print- cartridge E-label reader, which is located on the pressure assembly of the print-cartridge carousel. The cyan-print-cartridge light is blinking, and the printer stops printing. The print cartridge is empty or missing. The printer cannot detect the print cartridge correctly. 1. Reinsert or replace the print cartridge. 2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off and then back on. 3. If the problem persists, repeat the above steps with cyan print cartridges until the error is resolved. 4. If the problem persists, replace the print- cartridge E-label reader, which is located on the pressure assembly of the print-cartridge carousel. The magenta-print- cartridge light is blinking, and the printer stops printing. The print cartridge is empty or missing. The printer cannot detect the print cartridge correctly. 1. Reinsert or replace the print cartridge. 2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off and then back on. 3. If the problem persists, repeat the above steps with magenta print cartridges until the error is resolved. 4. If the problem persists, replace the print- cartridge E-label reader, which is located on the pressure assembly of the print-cartridge carousel. The yellow-print-cartridge light is blinking, and the printer stops printing. The print cartridge is empty or missing. The printer cannot detect the print cartridge correctly. 1. Reinsert or replace the print cartridge. 2. If the print-cartridge light is still blinking but the Attention light is not on, turn the printer off and then back on. 3. If the problem persists, repeat the above steps with yellow print cartridges until the error is resolved. 4. If the problem persists, replace the print- cartridge E-label reader, which is located on the pressure assembly of the print-cartridge carousel. Table 22. Supplies Status light messages (continued) Message Possible causes Solutions
172Troubleshooting C9706-90926 The four print-cartridge lights are blinking, and the printer stops printing. The print cartridges are empty or missing. The printer cannot detect the print cartridges correctly. 1. Replace any non-HP print cartridges with HP print cartridges. 2. Reinsert or replace the print cartridges. 3. If the print-cartridge lights are still blinking but the Attention light is not on, turn the printer off and then back on. 4. If the problem persists, repeat the above steps with sets of print cartridges until the error is resolved. 5. If the problem persists, replace the print- cartridge E-label reader, which is located on the pressure assembly of the print-cartridge carousel. The imaging-drum light is blinking, and the printer stops printing. The imaging drum is empty or missing. The printer cannot detect the imaging drum correctly. 1. Reinsert or replace the imaging drum. 2. If the imaging-drum light is still blinking but the Attention light is not on, turn the printer off and then back on. 3. If the problem persists, repeat the above steps with imaging drums until the error is resolved. 4. If the problem persists, replace the imaging- drum E-label reader (see page 120). The black-print-cartridge light is blinking and the Attention light is on. The printer stops printing. The black print cartridge is a non-HP print cartridge. CAUTION: If you continue printing after this print cartridge is empty, the printer can be damaged. See “Hewlett- Packard limited warranty statement ” on page 23. If you still want to use this non-HP print cartridge, press ( C ANCELJOB) to continue printing. NOTE: You will not receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software component (HP Color LaserJet 2500 Series Toolbox, Printer Status and Alerts, or embedded Web server) when this print cartridge is low or empty. The cyan-print-cartridge light is blinking and the Attention light is on. The printer stops printing. The cyan print cartridge is a non-HP print cartridge. CAUTION: If you continue printing after this print cartridge is empty, the printer can be damaged. See “Hewlett- Packard limited warranty statement ” on page 23. If you still want to use this non-HP print cartridge, press ( C ANCELJOB) to continue printing. NOTE: You will not receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software component (HP Color LaserJet 2500 Series Toolbox, Printer Status and Alerts, or embedded Web server) when this print cartridge is low or empty. Table 22. Supplies Status light messages (continued) Message Possible causes Solutions
EN 6 Troubleshooting173 The magenta-print- cartridge light is blinking and the Attention light is on. The printer stops printing. The magenta print cartridge is a non-HP print cartridge. CAUTION: If you continue printing after this print cartridge is empty, the printer can be damaged. See “Hewlett- Packard limited warranty statement ” on page 23. If you still want to use this non-HP print cartridge, press ( C ANCELJOB) to continue printing. NOTE: You will not receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software component (HP Color LaserJet 2500 Series Toolbox, Printer Status and Alerts, or embedded Web server) when this print cartridge is low or empty. The yellow-print-cartridge light is blinking and the Attention light is on. The printer stops printing. The yellow print cartridge is a non-HP print cartridge. CAUTION: If you continue printing after this print cartridge is empty, the printer can be damaged. See “Hewlett- Packard limited warranty statement ” on page 23. If you still want to use this non-HP print cartridge, press ( C ANCELJOB) to continue printing. NOTE: You will not receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software component (HP Color LaserJet 2500 Series Toolbox, Printer Status and Alerts, or embedded Web server) when this print cartridge is low or empty. The imaging-drum-light is blinking and the Attention light is on. The printer stops printing. The imaging drum is a non-HP imaging drum. CAUTION: If you continue printing after this imaging drum is empty, the printer can be damaged. See “Hewlett- Packard limited warranty statement ” on page 23. If you still want to use this non-HP imaging drum, press ( C ANCELJOB) to continue printing. NOTE: You will not receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software component (HP Color LaserJet 2500 Series Toolbox, Printer Status and Alerts, or embedded Web server) when this imaging drum is low or empty. Table 22. Supplies Status light messages (continued) Message Possible causes Solutions
174Troubleshooting C9706-90926 Printer Status lights The following section describes the meaning of the light patterns in the Printer Status area. Information about the printer status also appears in the Printer Status and Alerts software and the embedded Web server. For more information about how to use and view the embedded Web server, see page 41. Several errors have secondary light patterns, which provide more information about the specific type of error that occurred.The following errors types have secondary light patterns: Attention with Ability to Continue errors (see page 177) Accessory errors (see page 179) Service errors (see page 181) Table 23. Printer Status light messages Message Possible causes Solutions All control panel lights All control panel lights cycle one after another. The printer is in Startup state.Pressing buttons has no effect until the printer is in the Ready state. The Ready (green) light is on and the printer is ready to print. The printer is in Ready state. No action is needed. Pressing ( GO) prints a Demo page. Pressing ( GO) and (CANCELJOB) simultaneously prints a Configuration page and a Supplies Status page, as well as an HP Jetdirect page if an HP Jetdirect print server card is installed. The Ready (green) light is blinking. The printer is receiving or processing data.Pressing ( C ANCELJOB) cancels the current job. One or two pages might print as the printer clears the print job. The printer returns to the Ready state (Ready light on) after the job has been canceled. The Attention (amber) light is blinking. Attention error. The top cover is open.Close the top cover. Attention error. The printer is out of media. Load media. Attention error. The printer has a jam. 1. Clear the jam (see pages 164 through 168). 2. If the location of the jam is not apparent, check the embedded Web server to find the jam location. If the jam was under the imaging drum, toggle the registration sensor to check its movement and replace the registration sensor if it does not move freely. If the jam was in the fuser area, toggle the fuser exit sensor to check its movement and replace the fuser exit sensor if it does not move freely.
EN 6 Troubleshooting175 The Go (green) light is blinking.The top cover has been opened and then closed You pressed (R OTATE C AROUSEL). Pressing ( GO) returns the printer to the Ready state. If you do not press ( G O), the printer automatically returns to the Ready state after approximately 10 seconds. Pressing (ROTATECAROUSEL) brings another print cartridge to the top position. The Attention light is blinking and the Go light is on. The printer stops printing. A manual-feed job was sent to the printer, and the printer is waiting for the special media.1. Load media into tray 1. 2. If the printer does not begin printing after the pages have been reloaded, press ( G O). Or, just press ( G O) to try to print from another tray if another tray is installed. The printer has finished printing the first side of a manual-duplex job, and the printer is waiting for the pages to be reloaded so it can print the second side. 1. Reload the pages. 2. If the printer does not begin printing after the pages have been reloaded, press ( G O). Someone is trying to print by Source (tray) and there is no paper in the selected tray. Add paper to the selected tray to print from it. Press ( GO) to try to print from another tray. The print image is larger than the size of media in the tray. Load the correct-size media and press ( G O). The printer has an Attention with Ability to Continue error. 1 Press ( G O) for the printer to attempt to recover from the error and print whatever data it can. If successful, the printer completes the job while the Ready light blinks. 2 If unsuccessful, the Attention with Ability to Continue message continues to appear. Perform one of these steps: Press and hold ( GO) and (C ANCELJOB) simultaneously to see a secondary light pattern. (See “Attention with Ability to Continue secondary messages ” on page 177.) Press (CANCELJOB) to cancel the print job. If the problem has been resolved, the printer returns to the Ready state (Ready light on) The Attention light, Ready light, and Go light are blinking. The printer stops printing, and pressing any button has no effect. Accessory error. An error has occurred with either the EIO port or a DIMM slot. Press and hold ( G O) and (CANCELJOB) simultaneously to see a secondary light pattern. (See “Accessory error secondary messages ” on page 179.) Table 23. Printer Status light messages (continued) Message Possible causes Solutions
176Troubleshooting C9706-90926 The Attention light, Ready light, and Go light are on. The printer stops printing, and pressing any button has no effect. Perform these steps.Service error. 1 If the printer is connected to a power strip or surge protector, disconnect it and connect the power cable directly to a working wall outlet. 2 Turn the printer off and then back on. If the problem persists, leave the printer off for 15 minutes to reset the printer. 3 If the problem continues, press and hold (G O) and ( CANCELJOB) simultaneously to see a secondary light pattern. (See “Service error secondary messages ” on page 181.) Table 23. Printer Status light messages (continued) Message Possible causes Solutions
EN 6 Troubleshooting177 Attention with Ability to Continue secondary messages If the printer has an Attention with Ability to Continue error (the Attention light is blinking and the Go light is on), press and hold ( G O) and (CANCELJOB) simultaneously to see the secondary error message. You can also view the embedded Web server, which provides a text message that corresponds to the error and its secondary light pattern. For more information about how to use and view the embedded Web server, see page 41. Table 24. Attention with Ability to Continue secondary messages Message Error and recommended action 20 Insufficient Memory error The Attention light is on. The printer memory is full. Press (G O) to resume printing. If you lose some data, try to free some printer memory by removing any unnecessary fonts, macros, or any data currently in printer memory. If you continue to lose data, you might need to add more printer memory. For a temporary solution, simplify the image. 41.3 Unexpected Size error or 41.x Printer error The Ready light is on. 1 Load the correct size of media. If the correct size is loaded, press ( G O). 2 If printing does not resume, open the top cover, remove the imaging drum, and check for a jam inside the printer. 40 Bad Transmission error The Attention light, Ready light, and Go light are on. 1Press (G O) to try to print a portion of the job. 2 If the printer is connected to the network, make sure that the cable is securely connected between the HP Jetdirect print server card and the network port. 3 If the printer is directly connected to a computer, the cable between the printer and computer has a bad connection or the cable is of poor quality. Disconnect the cable and reconnect it. Make sure that you are using a high-quality USB or IEEE-1284 compliant, size-B parallel cable. 4 If the error persists, replace the appropriate cable. 22 Buffer Overflow error The Ready light and Go light are on. 1Press (G O) to try to print a portion of the job. 2 The connection between the printer and the computer might be loose. Turn the printer off and check the cable connection to make sure that it is secure. 3 The cable is malfunctioning. Try using a different, high-quality USB or EEE-1284 compliant, size-B parallel cable. See chapter 7 for ordering information. 4 If the error persists, reduce the complexity of the print job, and try again to print.
178Troubleshooting C9706-90926 Chosen Personality Not Available error The Ready light and Go light are blinking. The current job was canceled because the printer language (personality) is not supported. 1Press ( G O) to clear the message. 2 If you printed the job using one of the PCL drivers, try printing using the PS driver, or vice versa. 3 Turn off the printer and remove or replace the language font DIMM. Caution: You must turn off the printer before inserting or removing DIMMs. Data Received error The Go light is on. The printer received data and is waiting for a form feed. Press ( G O) to print the last page. Sending another print job can also cause the page to print. General Attention with Ability to Continue error The Attention light, Ready light, and Go light are blinking. 1 Press ( G O) to try to continue printing. 2 If the error persists, switch printer drivers and try again to print. 68.x Permanent Storage error The Attention light is blinking. The nonvolatile memory (NVRAM) is temporarily full. 1Press ( G O) to clear the message. Check the printer settings. 2 Remove the Jetdirect card, if it is installed, and then perform a cold reset (see page 209). 3 Perform a NVRAM init (see page 209). Table 24. Attention with Ability to Continue secondary messages (continued)