Honeywell Vx9 Manual

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Display / Touch Screen
Hard Disk Drive
If you have problems with the hard disk drive, run the Microsoft Windows disk checking utility. This utility analyzes the direc-
tories, files and File Allocation Tables (FAT).
Right-click the Computer or Local Disk icon, then click Properties > Tools > Error checking then click the Check now 
button. Contact your Technical Assistance (page 9-1) if the scandisk utility does not report any errors and the hard disk still 
has problems.
For information on running the disk checking utility, refer to Help and Support on the Windows Start menu.
Memory Conflicts
Microsoft Windows controls memory management. If you experience a problem with memory management, please refer to 
Help and Support on the Windows Start menu or a commercially available Windows guide. If a particular program causes 
the memory error, refer to the documentation for that program. Problem Solution
The display is 
unreadable.Verify the Display setting in the Microsoft Windows Control panel. The display settings should be set to 
High Color (16 bit) and 800 by 600 pixel resolution.
It may be necessary to reboot in Safe Mode to change the display settings if the screen is unreadable. See 
Bypassing Microsoft Windows Startup (page 5-19).
Touch screen 
taps are Recalibrate the touch screen. Select Start > Programs > UPDD > Calibrate.
Touch screen 
is not workingView the UPDD settings (Start > Programs > UPDD > Settings). With Hardware selected, the screen 
should say:
Handling whole desktop
Connected to COM3
If this is correct, click on the Calibrate button and calibrate the touch screen.
 If the hardware area is blank, add a new device. Chose “LXE, AHL serial”, set desktop to “whole” and set 
the serial port to “COM3”. Click on the calibrate icon to complete the process. Contact your Technical 
Assistance (page 9-1) if the device choice does not include a listing similar to the one above.  
						

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Optional Devices
This section provides information on solving problems related to optional devices.
Note: Make sure the Thor VX9 is powered on before you turn on any powered optional devices.
To help determine which device is causing the problem:
 Check that all connecting cables are correctly and firmly attached. Loose cables can cause erroneous or intermittent 
signals. You may need to inspect connecting cables for loose wires, and check connectors for loose pins.
 Isolate the problem. Look in the Microsoft Windows Control panel System icon for devices displaying a “?” or an “!”. Check 
the properties for these devices or delete these devices and reinstall them.
 Device Configuration. The smooth operation of the system depends on the interaction of all devices, programs and 
features. Is the device Plug and Play or is configuration necessary?
 Device driver. Make sure the correct driver is installed for the device, based on the version of Microsoft Windows 
operating system you are using. Check the documentation for the device or the device manufacturer’s website for an 
updated driver.
For information adding or deleting devices or updating drivers, please refer to Help and Support on the Windows Start 
menu or commercially available Windows guides.
The following table provides some solutions to common configuration problems:Only connect a serial bar code scanner to COM1. Be sure Pin 9 of COM1 is configured to provide +5V. Do not con-
nect a serial bar code scanner to COM2 or COM4 as damage to the Thor VX9, the scanner or both may result.
Problem Solution
You connected a device and the de-
vice isn’t operating properly.Verify Microsoft Windows recognizes the device by checking the System icon in the 
Control Panel. Check for a problem with the device driver or a hardware conflict.
You connected an external device 
and the computer isn’t operating 
properly.Check all cables and connectors. Try a different cable.
 If the Thor VX9 was on when the device was attached, reboot the Thor VX9. 
! 
						

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4
Vehicle Mounting and Accessory Installation
Introduction
Vehicle mounting brackets are specifically designed for vehicle mount applications. The vehicle mounted assembly restrains the 
Thor VX9 and isolates it from shock and vibration. 
Overhead, dash and roof support pillar mounting is via a RAM Mount accessory which includes all the hardware required for 
vehicle mounting.
Never put the Thor VX9 into the vehicle mounted assembly until the assembly is securely fastened to the vehicle.
Preparing to Mount the Thor VX9
The powered vehicle mounted assembly should be secured to an area in the vehicle where it:
 Does not obstruct the drivers vision or safe vehicle operation .
 Will be protected from rain or inclement weather.
 Will be protected from extremely high concentrations of dust or wind-blown debris.
 Can be easily accessed by a user seated in the drivers seat while the vehicle is not in operation. 
Quick Start
The following list outlines, in a general way, the process to follow when preparing the Thor VX9 powered vehicle mounted 
cradle for use. Refer to the following sections in this document for more details.
1. Attach the RAM base vehicle mounting assembly to the vehicle.
2. Attach the RAM arm assembly to the vehicle mounting assembly.
3. Attach the Thor VX9 assembly to the RAM arm.
4. Adjust the Thor VX9 to the best viewing angle.
5. Connect antenna. Note: The vehicle remote mount antenna cannot be used by devices with an internal antenna.
6. Connect peripheral cables. 
7. Secure the DC/DC or 12 VDC power connector from the vehicle mounted power supply to the Power port.
8. Secure all cables in strain relief cable clamps.
The Thor VX9 in the powered vehicle mounted assembly is ready for use.
Maintenance - Vehicle Mounted Devices
Check the vehicle mounting hardware frequently and re-tighten if necessary.
If the vehicle mounting hardware and connections become broken, loose or cracked, the assembly must be taken out of service 
and replaced. Contact Technical Assistance (page 9-1) for help.
Cleaning
Do not use paper towels or harsh-chemical-based cleaning fluids since they may result in damage to the Thor VX9 surfaces, 
cables, connectors and mounting hardware.
Use a clean soft cloth to wipe any dirt, moisture or grease from the Thor VX9, connectors, cables or the vehicle mounting hard-
ware. Do not use any liquid to clean the  Thor VX9, or connectors. Spray or dampen the cleaning cloth with the cleaning liquid. 
If possible, clean only those areas which are soiled. Lint/particulates can be removed with clean, filtered canned air. 
						

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RAM Mount Options
Several types of mounts are provided for the Thor VX9. For a complete listing of mounting kits and the contents of each kit, 
please refer to the VX8 and VX9 accessory list. Contact Technical Assistance (page 9-1) for more information.
Thor VX9 with single RAM ball option
If the Thor VX9 is ordered with a single RAM ball, available mounting options include:
 Truck bracket with a single RAM ball (no keyboard mount provision)
 Truck bracket with a RAM ball for Thor VX9 mount plus a RAM ball for keyboard mount
 RAM ball base with integrated keyboard bracket for back of Thor VX9.
Thor VX9 with dual RAM ball option
If the Thor VX9 is ordered with dual RAM balls, available mounting options include:
 Truck bracket with dual RAM balls (no keyboard mount provision)
 Truck bracket with dual RAM balls for Thor VX9 mount plus a third RAM ball for keyboard mount
Keyboard mounting options
They keyboard may be mounted using:
 Integrated keyboard bracket included in some single RAM ball mounting kits
 A RAM mount using the keyboard ball on some truck brackets
 A stand alone keyboard mount using a RAM ball attached to the vehicle
Individual brackets
Many individual mounting brackets are also available for a customized installation.
Install Mounting Brackets
The following RAM balls are used to mount the Thor VX9:
D-sized (2.25”) balls and arms
 Used to mount the Thor VX9 when a single RAM ball is ordered on the back of the Thor VX9. A D-sized ball is also used 
on the truck.
C-sized (1.5”) balls and arms
 Used to mount the Thor VX9 when dual RAM balls are ordered on the back of the Thor VX9. A pair of C-sized balls is 
also used on the truck.
 Keyboard brackets also use a C-sized ball. A corresponding C-sized ball is either included as part of the Thor VX9 
mounting bracket or mounted independently on the truck for the keyboard assembly. Caution: This device is intended to transmit RF energy. For protection against RF exposure to humans and in accordance 
with FCC rules and Industry Canada rules, this transmitter should be installed such that a minimum separation dis-
tance of at least 20 cm (7.8 in.) is maintained between the antenna and the general population. This device is not 
to be co-located with other transmitters. 
						

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Step 1 – Mount Vehicle RAM Ball(s)
Determine the position for mounting the RAM ball(s). Be sure to position the RAM ball(s) to allow access to the switches 
and ports on the bottom of the Thor VX9.
Depending on the options ordered with the Thor VX9, the RAM ball may be:
 A single or dual RAM ball mounted directly to the truck
 A single or dual RAM ball mounted to a plate. The plate then mounts to the truck.
 A single RAM ball integrated with a mounting plate
 A single or dual RAM squeeze clamp style ball
 A single or dual RAM pipe clamp style ball
Additionally, some mounting plates contain a provision for another RAM ball which is used to mount the keyboard.
RAM Ball Mount
Depending on the option ordered, there may be a single RAM ball or dual RAM balls to mount 
the Thor VX9.
1. Determine the position for mounting the RAM ball base.  Be sure to position the RAM 
bracket to allow access to the switches and ports on the bottom of the Thor VX9.
2. Attach the RAM ball base to the vehicle mounting surface using four 1/4 bolts (not included) 
or equivalent fasteners. If the mounting kit includes cone washers, use those as illustrated 
below.
IMPORTANT: Mount to the most rigid surface available.
Mounting Dimensions
Note: Drill and tap holes for 1/4 bolts.
Note: Images not to scale.
Single RAM Ball
Dual RAM Balls 
						

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RAM Clamp Mount
1. Determine the position for mounting the RAM clamp mount. The clamp mount can be used on a beam (such as on 
a fork lift truck) up to 2.5” (63.5 mm) wide and approximately 2” (50.8 mm) thick.  The clamp may be attached to a 
thicker beam by substituting longer bolts (not included).  Be sure to position the RAM clamp mount to allow access 
to the switches and ports on the bottom of the Thor VX9.
2. Position the upper clamp piece with ball (A) on the beam. Place the bolts (B) through the holes in the upper clamp 
piece.
3. Position the lower clamp piece (C) below the beam. Align the bolts with the holes in the lower clamp piece.
4. Place the nylon locking nuts (D) on the bolts and tighten the bolts.
Mounting Dimensions
A. 2.56” (65.02 mm)
B. 1.84” (46.74 mm) Varies depending on bolt length
(not to scale) 
						

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RAM Plate Mount
1. Determine the position for mounting the RAM ball plate. Be sure to position the RAM plate to allow access to the 
switches and ports on the bottom of the Thor VX9.
2. Attach the RAM ball plate to the vehicle mounting surface using four or six (depending on plate type) 1/4 bolts (or 
equivalent) fasteners.
3. If not already attached, attach the RAM ball(s) to the RAM ball plate.
Note: 1/4 bolts not included.
IMPORTANT: Mount to the most rigid surface available.
Mounting Dimensions
Depending on the option ordered, there are four or six mounting holes in the plate. Use the proper number of 1/4 
bolts to secure the plate to the vehicle. Additionally, some mounting plates contain a provision for a separate RAM 
ball mount for a keyboard, illustrated by the dashed lines in the illustration below.
(Not to Scale) 
						

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Step 2 – Prepare Thor VX9
The Thor VX9 is delivered with one or two RAM balls installed depending on the configuration ordered.
If an integrated keyboard bracket is to be mounted to the rear of the Thor VX9, follow the procedure below. Otherwise, skip 
to the next step.
1. The Thor VX9 must be off and the power cord should not be attached during this procedure.
2. Place the Thor VX9 face down on a stable surface.
3. Remove the RAM ball from the back of the Thor VX9. The hardware attaching the RAM ball is not reused.
4. Install the 2 M5x6 screws in the holes shown below.
 
5. Install the 1.5” (C-size) RAM ball on the keyboard bracket using four M5 locking nuts.
6. Install the keyboard bracket and the 2.25” (D-Size) RAM ball (removed previously) onto the back of the Thor VX9. Use 
three M5x20 screws with three tapered washers.
  1. 1.5” RAM ball
2. Locking nut, M5
3. Integrated keyboard bracket
4. Screw, M5x20 (DO NOT reuse original screws)
5. Washer for RAM ball (DO NOT reuse original washers) 
						

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Step 3 – Attach Keyboard to Bracket
Honeywell Keyboards
If using the optional integrated keyboard mount, attach the keyboard to keyboard mounting plate, using the appropriate 
screws:
 For the 95 key keyboard, use four 8-32x5/8 screws and #8 washers
 For the 60 key keyboard, use four 10-32x5/8 screws and #8 washers
Note: 95-key Honeywell keyboard shown.
Note: Excess keyboard cable length can be looped around the hooks on the bottom of the keyboard mounting plate.
Other Keyboards
A generic keyboard plate is provided for non-Honeywell keyboards.
1. Attach the RAM ball to the keyboard mounting plate.
2. Attach the keyboard to the keyboard mounting plate. The mounting kit DOES NOT include hardware to attach the 
keyboard to the plate.
Step 4 – Attach Thor VX9 and Keyboard Assembly to RAM Base
Single RAM ball
1. Use a single D-sized RAM arm to attach the Thor VX9 assembly to the RAM ball on the vehicle.
2. Use a single C-sized RAM arm to attach the keyboard assembly to the C-sized ball on either the Thor VX9 key-
board bracket or a C-sized ball on the vehicle.
Dual RAM balls
1. Use a pair of C-sized arms to attach the Thor VX9 assembly to the RAM balls on the vehicle.
2. Use a C-sized arm to attach the keyboard assembly to a C-sized ball on the vehicle. 
						

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Completed Assembly
Samples of completed Thor VX9 bracket assemblies are shown below
VX89A021KIT21 including RAM ball base and 
Honeywell keyboard bracketVX89A025KIT25 including RAM ball base and generic keyboard 
bracket