Handspring Visor Edge Handheld User Guide

Appendix A Page 233
Appendix A
Maintaining Your Handheld
This chapter provides information on the following:
nProper care of your Visor™ Edge handheld computer
nProlonging battery life
nResetting your handheld
Caring for your handheld
Your handheld is designed to be rugged and reliable and to provide 
years of trouble-free service. Please observe the following general tips 
when using your handheld:
nTake care not to scratch the screen of your handheld. Keep the 
screen clean. When working with your...

Page 234  Maintaining Your Handheld
Battery considerations
Please note the following considerations when using the rechargeable 
battery in your handheld:
nUnder normal conditions, your handheld battery should provide 
one to two weeks of use between charges. You can conserve 
battery life by changing the Auto-off setting that automatically 
turns the handheld off after a period of inactivity, and by 
minimizing use of the backlight feature. See “General preferences” 
in Chapter 9 and “Using the...

Appendix A Page 235
Resetting your handheld
Under normal circumstances, you will not have to use the reset 
button. On rare occasions, however, your handheld may no longer 
respond to buttons or the screen. In this case, you need to perform a 
reset to get your handheld running again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over 
again. All records and entries stored in your handheld are retained 
with a soft reset. After a soft reset, the Welcome screen...

Page 236  Maintaining Your Handheld
Performing a warm reset
A warm reset bypasses system extensions on your handheld, such as 
HackMaster hacks or system patches. Performing a warm reset 
enables you to uninstall a third-party application that may be causing 
a problem.
To perform a warm reset:
1. Hold down the Page Up button on the front panel of the handheld.
2. While holding down the Page Up button, use the reset tool (or 
similar object without
 a sharp tip) to gently press the reset button.
3. When...

Appendix A Page 237
Tip:
You can also click the HotSync command on the Palm 
Desktop software menu bar.
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:
Changing the HotSync setting from the default affects 
only the next
 HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings.
7. Click OK.
8. Repeat steps 4 through 7...

Page 238  Maintaining Your Handheld 

Appendix B Page 239
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor™ Edge handheld 
computer:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest 
technical support information
Note:
Thousands of third-party add-on applications have been 
written for Palm OS
® handhelds. Unfortunately, we are not 
able to support such a large number of third-party 
applications. If you are having a problem with a third-party...

Page 240  Troubleshooting Tips
Operating problems
ProblemSolution
My handheld won’t 
turn on.Try each of these in turn:
nAdjust the contrast control.
nMake sure the battery is fully charged.
nPerform a soft reset; see Appendix A.
nIf your handheld still does not operate, 
try a hard reset; see Appendix A.
My handheld keeps 
turning itself off.Your handheld is designed to turn itself off 
after a period of inactivity. This period can 
be set at one, two, or three minutes. Check 
the Auto-off setting. See...

Appendix B Page 241
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, it activates the 
wrong feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 9.
When I tap the Menu 
icon , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize hand-
writing input with the stylus, you need 
to use Graffiti
® writing. See “Using...

Page 242  Troubleshooting Tips
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
9 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display all of...