Handspring Visor Edge Handheld User Guide

Appendix B Page 243
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nPerform a soft reset. See “Resetting 
your handheld” in Appendix A.
nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager and make 
sure that the Local USB option has a 
check next to it. If you are using an 
optional serial cradle, make sure that 
the Local Serial...

Page 244  Troubleshooting Tips
I cannot launch the 
HotSync Manager.nMake sure you are not running another 
program, such as America Online, 
CompuServe, or WinFax, that uses the 
port you selected in the Setup dialog 
box.
nReinstall the Palm Desktop software.
I am using Outlook 
as my PIM, but I 
cannot do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the Outlook 
conduits are installed and active.
nReinstall the Palm Desktop software 
and make sure you select the...

Appendix B Page 245
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)nMake sure your handheld is seated in 
the cradle correctly.
nPerform a soft reset. See “Resetting 
your handheld” in Appendix A.
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem...

Page 246  Troubleshooting Tips
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)Check the following on your computer: 
(continued)
nMake sure you are not running another 
program, such as WinFax, CompuServe, 
or America Online, that uses the serial 
port you selected in the Setup dialog box.
nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
Check the following on your handheld:
nConfirm that the...

Appendix B Page 247
Beaming problems
ProblemSolution
I cannot beam data to  
another Palm OS 
handheld.nBe sure both handhelds are turned on,
confirm  that the path between the  
devices is clear of obstacles and the   
IR ports are facing one another. 
Beaming distance between Palm OS
handheld computers may vary.
nCheck the General Preferences screen 
and make sure the Beam Receive setting 
is on.
n  Move your handheld closer to the  receiving device.
nPerform a soft reset. See “Performing a 
soft...

Page 248  Troubleshooting Tips
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password. If you do this, your handheld 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before
 you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1. Use the...

Appendix B Page 249
Technical support
If you cannot solve your problem after reviewing the sources 
listed at the beginning of this appendix, check our web site 
www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are...

Page 250  Troubleshooting Tips 

Appendix C Page 251
Appendix C
Creating a Custom 
Expense Report
This section explains how to modify existing Expense application 
templates and how to create your own custom expense report 
templates for use with the Expense application.
Note:
This section assumes that you are familiar with Microsoft 
Excel or a similar spreadsheet application. If you are not 
familiar with Microsoft Excel, consult your company’s 
Information Services department or another experienced user.
About mapping tables
Before...

Page 252  Creating a Custom Expense Report
Customizing existing sample templates
Four sample Expense Report templates come with Palm Desktop 
software. These templates are stored in the Template folder (which is 
in the same folder as the Palm Desktop software application). 
If the layout of one (or more) of these templates is appropriate for your 
reporting needs, you can easily customize the templates with your 
company name and other information.
To customize a sample Expense Report template:
1. Make...