Gateway Profile 5.5 Manual

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Replacing the hard drive
8Remove the four screws that secure the hard drive to the hard drive cage.
9Remove the drive.
ScrewScrew
Screw
Screw 

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Chapter 7: Upgrading Your Computer
10Make sure that the jumpers on the new drive are set the same as the drive you are 
replacing.
11Insert the new drive into the drive cage and secure it with the four screws removed 
earlier.
12Connect the drive cable and power cable to the drive.
13Slide the drive cage into the computer until it clicks into place.
14Close the case by following the instructions in “Closing the case” on page 72.
15For instructions on installing Windows, your drivers,...

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Installing memory
Installing memory
When you upgrade the computer memory, make sure that you install the correct type of 
memory module for your computer. Your computer uses DIMM memory.
To install or replace DIMM memory:
1Open the case by following the instructions in “Opening the case” on page 71.
2Find the memory module banks, sometimes called add-in slots, on your system board.
WarningMake sure that you removed all external cables and the power cord. 

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Chapter 7: Upgrading Your Computer
3If you are removing a memory module from the memory module bank, gently pull 
the plastic tabs away from the sides of the memory module and remove it.
- OR -
If you are adding a memory module to an empty memory module bank, gently pull 
the plastic tabs away from the sides of the memory module bank.
4Align the notch on the new memory module with the notch on the memory module 
bank and press firmly into the bank. The tabs on the sides of the memory...

Chapter 8
79
Troubleshooting
 Troubleshooting typical hardware and 
software problems
 Getting telephone support
 Using automated troubleshooting systems
 Getting tutoring and training 

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Chapter 8: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■Never remove your back panel while your computer is turned on and while the 
modem cable and the power cord are connected.
■Make sure that you are correctly grounded before accessing internal components. 
For more information about preventing damage from static electricity, see 
“Preventing static electricity discharge” on page 70.
First steps
If you have problems with your...

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Troubleshooting
Troubleshooting
Audio
See “Sound” on page 95.
Battery
See “Power” on page 93.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
■Make sure that the disc label is facing up, then try again.
■Try a different disc. Occasionally discs are flawed or become scratched and cannot 
be read by the CD or DVD drive.
■If you are trying to play a DVD, make sure that you have a DVD drive. To identify 
your drive type, see “Identifying drive types” on page...

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Chapter 8: Troubleshooting
■Make sure that the Windows volume control is turned up.
■Shut down and restart your computer.
■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66.
■Reinstall the audio device drivers.
A DVD movie will not play
■Make sure that you have a DVD drive. To identify your drive type, see “Identifying 
drive types” on page 43.
■Make sure that the disc label is facing up, then try again.
■Try a different disc. Occasionally discs are flawed or...

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Troubleshooting
Diskette drive
The diskette drive is not recognized
■Shut down and restart your computer.
You cannot save a file to diskette or you see the message “disk is full or 
write-protected”
■Make sure that the write-protection tab on the upper-right corner of the diskette 
is down (unprotected).
■Delete unnecessary files on the diskette and try again.
■Make sure that the diskette you are using is IBM-compatible.
■Try a different diskette. Occasionally diskettes are flawed and...

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Chapter 8: Troubleshooting
Display
The screen resolution is not correct
Change the screen resolution from the Display Properties dialog box. 
The computer is running but there is no picture
■Adjust the brightness and contrast controls to the center position.
■Reinstall the device driver.
The color is not uniform
Make sure that the computer warms up for at least 30 minutes before making a final 
judgment about color uniformity.
Make sure that:
■Non-shielded speakers are not placed too...