Gateway Profile 5.5 Manual

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Troubleshooting
File management
A file was accidentally deleted
If a file was deleted while holding down the SHIFT key, the file cannot be restored.
To restore deleted files:
1Double-click the Recycle Bin icon.
2Right-click the file you want to restore, then click Restore. The file is restored to 
the place where it was originally deleted from.
If the Recycle Bin was emptied before you try to restore a file, the file cannot be 
restored.
Hard drive
You see an “Insufficient disk space”...

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Chapter 8: Troubleshooting
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard drive problems, 
run the Error checking program. For instructions on fixing hard drive problems, see 
“Checking the hard drive for errors” in Using Your Computer which has been included on 
your hard drive. To access this guide, click 
Start, All Programs, then click Gateway 
Documentation
.
The hard drive cannot be accessed, or you see a “General failure...

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Troubleshooting
You see an “Unable to locate host” message and are unable to browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly, you have 
lost your Internet connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error message still appears, disconnect 
from the ISP connection and close your browser, then reconnect and open the browser. 
If you still get the error, your ISP may be having...

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Chapter 8: Troubleshooting
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” 
error message
■Make sure that nothing is resting on the keyboard.
■Make sure that a key is not stuck. Press each key to loosen a key that might be 
stuck, then restart your computer.
Liquid spilled in the keyboard
If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. 
Clean the keyboard and turn it upside down to drain it. Let the keyboard dry...

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Troubleshooting
■Remove any line splitters or surge protectors from your telephone line, then check 
for a dial tone by plugging a working telephone into the telephone wall jack.
■If you have additional telephone services such as call waiting, call messaging, or 
voice mail, make sure that all messages are cleared and call waiting is disabled 
before using the modem. Contact your telephone service to get the correct code 
to temporarily disable the service. Also make sure that the modem...

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Chapter 8: Troubleshooting
■Try another telephone line (either a different telephone number in your house or 
a telephone line at a different location). If you can connect on this line, call your 
telephone service.
■Try connecting with the modem at a lower connection speed. If reducing the 
connect speed lets you connect, call your telephone service. The telephone line 
may be too noisy.
You cannot connect to the Internet
■The ISP may be having technical difficulties. Contact your ISP...

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Troubleshooting
To run modem diagnostics:
1Close all open programs.
2Click Start, then click Control Panel. The Control Panel window opens. If your 
Control Panel is in Category View, click 
Printers and Other Hardware.
3Click the Phone and Modem Options icon, then click the Modems tab.
4Click your modem, then click Properties. The Modem Properties dialog box opens.
5Click the Diagnostic tab, then click Query Modem. If information about the modem 
appears, the modem passed diagnostics....

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Chapter 8: Troubleshooting
Mouse
The mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your computer.
■Remove all extension cables and switch boxes.
■Try a mouse you know is working to make sure that the mouse port works.
The mouse works erratically
If the mouse pointer begins moving erratically across the computer display or becomes 
difficult to control precisely, cleaning the mouse will likely improve its accuracy.
■If you have an...

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Troubleshooting
Your Ethernet network is running slower than you expect
■If your Ethernet network is running slower than you expect, check the speed of 
each Ethernet component. For best results, all Ethernet components should be 
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit 
Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, 
and Gigabit Ethernet components will result in your network running at the 
slowest component...

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Chapter 8: Troubleshooting
The printer is on but will not print
■Check the cable between the printer and your computer. Make sure that it is 
connected to the correct port.
■Make sure that the printer is online. Many printers have an online/offline button 
that you may need to press so the printer can start printing. Press the button to 
put the printer online.
■Check the cable for bent or broken pins.
■If the printer you want to print to is not the default printer, make sure that you...