Gateway Profile 5.5 Manual

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Troubleshooting
■Wait until files have been printed before sending additional files to the printer.
■If you print large files or many files at one time, you may want to add additional 
memory to the printer. See the printer documentation for instructions for adding 
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an 
online/offline button that you need to press after adding paper.
Sound
You...

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Chapter 8: Troubleshooting
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow these recommendations before 
contacting Gateway Customer Care:
■Make sure that your computer is connected correctly to a grounded AC outlet that 
is supplying power. If you use a surge protector, make sure that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to work, make 
sure that all cables are plugged in...

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Telephone support
Telephone numbers
Gateway offers a wide range of customer service, Customer Care, and information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers to your 
questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118
(US and Canada)
Resource Service description How to reach
Answers by 
GatewayGet...

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Chapter 8: Troubleshooting
Self-help
If you have how-to questions about using your Gateway-supplied hardware or software, 
see the following resources:
■The printed or online documentation that came with your hardware or software. 
In many cases, additional product information and online documentation for 
Gateway-supplied hardware can be found in our Web sites Documentation Library.
■This user guide and the Using Your Computer guide.
■The software publishers Web site.
Tu t o r i n g...

Appendix A
99
Safety, Regulatory, and Legal 
Information
 Safety information
 Regulatory statements
 Notices 

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Appendix A: Safety, Regulatory, and Legal Information
Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information technology 
equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the 
product and in the documentation are followed.
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you operate your...

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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not 
installed and...

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Appendix A: Safety, Regulatory, and Legal Information
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to 
the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of 
devices that may be connected to a line, as determined by the total RENs, contact the local telephone...

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The Ringer Equivalence Number ( R E N )  a s s i g n e d  t o  e a c h  t e r m i n a l  d e v i c e  p r o v i d e s  a n  i n d i c a t i o n  o f  t h e  
maximum number of terminals allowed to be connected to a telephone interface. The termination on an 
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer 
Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
All Gateway systems equipped with CD...

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Appendix A: Safety, Regulatory, and Legal Information
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the 
energy-saving features of this product (where applicable), recycling the inner and outer packaging (including 
shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic...