Gateway Profile 4 User Manual

							33
HelpSpot
www.gateway.com
You can find help information by clicking a link, performing a search, or 
browsing the index. To learn about using your Gateway computer, the mouse, 
and other tasks, click the 
Using your Gateway computer link on the HelpSpot main 
page. 
						

							34
Chapter 3: Getting Help
www.gateway.com
Searching for a topic
To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search 
box located at the top of any HelpSpot screen, then click the arrow button.
For each search, you receive the following search result types:
■Suggested Topics - These topics are located in HelpSpot and are relevant 
to your search topic.
■Full-text Search Matches - These topics are located in HelpSpot and contain 
the words you entered in the 
Search box.
■Microsoft Knowledge Base - These topics are located on the Microsoft Web 
site and contain the words you entered in the 
Search box. You must be 
connected to the Internet to search for and access these topics.
■Gateway.com Search - These topics are located on the Gateway Web site 
and contain the words you entered in the 
Search box. You must be 
connected to the Internet to search for and access these topics.
Search box
Search results
header
Search results
headers 
						

							35
HelpSpot
www.gateway.com
To view a list of your search results, click the results header for the type of results 
you want to view.
To view a topic, click the topic name in the 
Search Results list.
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts 
or show you how to perform various tasks.
To play a HelpSpot video:
■Click Video and online tutorials on the HelpSpot home page, then click a 
video title. The video plays. 
						

							36
Chapter 3: Getting Help
www.gateway.com
Do More with Gateway
Your computer may include Do More with Gateway, a tool that provides 
additional information about using your Gateway computer for digital music, 
digital photography, digital video, gaming, and other programs. Start Do More 
with Gateway, then click the topics listed on the left-side of the page to learn 
more about the software already installed on your computer as well as 
partnerships and special offers available through Gateway.
To start Do More with Gateway Windows XP:
■Click Start, then click Do More with Gateway. Do More with Gateway opens.
If this is the first time you have started HelpSpot, you may experience a 
brief wait while HelpSpot builds the help database, then HelpSpot displays 
an introductory video. 
						

							37
Online help
www.gateway.com
Online help
Many programs provide information online so you can research a topic or learn 
how to perform a task while you are using the program. You can access most 
online help information by selecting a topic from a 
Help menu or by clicking 
a 
Help button.
You can search for information by viewing the help contents, checking the 
index, searching for a topic or keyword, or browsing through the online help. 
						

							38
Chapter 3: Getting Help
www.gateway.com
Gateway Web site
Gateway’s online support is available 24 hours per day, 7 days per week and 
provides the most current drivers, product specifications, tutorials, and 
personalized information about your system. Visit the Gateway eSupport 
We b s i t e  a t  support.gateway.com
. For more information about connecting to 
the Internet, see “Using the Internet” on page 65. 
						

							39
Gateway Web site
www.gateway.com
Using eSupport
The eSupport site is divided into four major areas:
■Support Home
■Downloads
■Contact Us
■Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into 
the My System Information box, then click 
GO, or click Look up my serial number 
for me
. For more information, see “Finding your specifications” on page 9.
The Support Information link lets you access product documentation, 
specifications, and guides. By entering your serial number, you get specific 
documents related to your system. You can also browse through the reference 
area to locate an article specific to the question you have.
The Tu t o r i a l s link lets you access an extensive library of how-to articles and 
videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver 
upgrades. By entering your serial number you get drivers specific to your system. 
Click 
All Downloads to walk through a step-by-step wizard to locate your drivers.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician, 
including chat and e-mail. Click 
Call Us to get a list of Gateway telephone 
numbers for both sales and support. For more information, see “Telephone 
support” on page 241.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status 
of your order or changing your account address. 
						

							40
Chapter 3: Getting Help
www.gateway.com 
						

							4
41
Windows Basics
Read this chapter to learn how to:
■Use the Windows desktop
■Manage files and folders
■Wo r k  w i t h  d o c u m e n t s
■Use shortcuts 
						

							42
Chapter 4: Windows Basics
www.gateway.com
About the Windows environment
After your computer starts, the first screen you see is the Windows desktop. The 
desktop is like the top of a real desk. Think of the desktop as your personalized 
work space where you open programs and perform other tasks.
Your desktop may be different from this example, depending on how your 
computer is set up.
Help and 
SupportFor more information about the Windows XP desktop, click 
Start, then click Help and Support.
Type the keyword Windows desktop in the HelpSpot 
Search box  , then click the arrow.