Gateway P-6825 Manual

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Size of display device—Small computer monitors for 
standard computer applications are generally not 
optimized for motion video playback. Although they 
offer excellent resolutions and refresh rates, they are 
designed to make static white backgrounds with black 
text look readable. Some small display devices do not 
make colorful motion video look its best. Generally, 
video will look better on a larger display device.
Age of the TV—Newer TVs usually have more advanced 
features,...

CHAPTER 9: Troubleshooting
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You want to know whether you can burn videos that were 
recorded in Media Center mode to a DVD
Yes, you can. The Media Center saves recorded videos in 
the DVR-MS format. You can burn a DVR-MS file to a DVD 
with DVD recording (burning) software, such as 
Power2Go, and with the Media Center itself.
You want to know whether you can play recorded videos 
on other computers
Yes, you can. A DVR-MS file recorded to DVD can be 
replayed on another computer with Media Center or on...

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You see a “Not enough memory” error message
Close all programs, then restart your notebook.
Memory card reader
Drive letter for the memory card slot does not appear in 
the My Computer window
Reboot your notebook.
Modem (cable or DSL)
The modem does not connect
Make sure that the modem cable is plugged into the 
Ethernet network jack and not the modem jack. For the 
location of your network jack, see “Right” on page 8.
See the documentation that came with your modem for 
additional...

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  To check the dialing properties:
1Click  (Start), then click Control Panel. The Control 
Panel window opens.
2Click Hardware and Sound.
3Click the Phone and Modem Options. The Phone 
and Modem Options dialog box opens.
4Click the Dialing Rules tab.
5Click the location from which you are dialing, then 
click Edit. The Edit Location dialog box opens.
6Make sure that all settings are correct.
Disconnect any answering machine, fax machine, or 
printer that is on the same line...

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You cannot connect to the Internet
The ISP may be having technical difficulties. Contact your 
ISP for technical support.
See if the modem works with a different 
communications program. The problem may be with 
just one program.
Review the troubleshooting information under 
“Internet” on page 119.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates 
over public telephone lines to 53K. Other factors, such as 
line noise, telephone service...

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4Click Phone and Modem Options. The Phone and 
Modem Options dialog box opens.
5Click the Modems tab.
6Click your modem, then click Properties. The Modem 
Properties dialog box opens.
7Click the Diagnostic tab, then click Query Modem. 
If information about the modem appears, the 
modem passed diagnostics. If no modem 
information is available, a white screen appears with 
no data, or if you get an error such as port already 
open or the modem has failed to respond, the...

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The external mouse does not work
Make sure that the mouse cable is plugged in correctly.
Shut down and restart your notebook.
Remove all extension cables and switch boxes.
Try a mouse you know is working to make sure that the 
mouse port works.
The external mouse works erratically
Clean the mouse.
Some mouse pad patterns “confuse” optical mice. Try the 
mouse on a different surface.
Networks (wired)
You cannot see the other computers on your wired Ethernet 
network
Make sure that your...

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Your wired Ethernet network is running slower than you 
expect
If your Ethernet network is running slower than you 
expect, check the speed of each Ethernet component. 
For best results, all Ethernet components should be 
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 
10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 
10/100/1000 Mbps). A mixture of Ethernet, Fast 
Ethernet, and Gigabit Ethernet components will result in 
your network running at the slowest...

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Networks (wireless)
You turned wireless networking on, but it takes a while to 
connect
When wireless networking is turned on, it automatically 
scans for available connections. The scan can take 
approximately 30 seconds to complete.
Your connection on the network seems intermittent or your 
wireless network is running slower than you expect
The speed of a wireless network is related to signal 
strength. Signal strength is affected by the distance 
between your wireless network...

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You are in a wireless network, but no available networks 
are listed in the Connect to a network dialog box
If the network you are attempting to access does not 
broadcast its SSID, you need to request the SSID from the 
administrator and add that network’s information into 
the wireless utility.
You may want to try entering ANY as the SSID, which 
will make the computer try to auto-detect the network.
Your wireless network is listed as a preferred network, but 
it has an...