Gateway m675 User Manual
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281 Troubleshooting www.gateway.com ■Make sure that the internal speakers and universal jacks are configured correctly. For more information, see “Configuring the audio jacks” on page 97. Click Restore Defaults if you want to reset the internal speakers and universal jacks back to their factory settings. ■Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page 31 or “Using the audio controls” on page 34. ■Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume” on page 92. ■Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations” on page 31, “Using the audio controls” on page 34, or “Adjusting the volume” on page 92. ■Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left Side” on page 3 and “Back” on page 269. ■If you are using powered speakers, make sure that they are plugged in and turned on. ■Clean the CD. For more information, see “Cleaning CDs or DVDs” on page 282. ■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 247. A DVD movie will not play ■Make sure that the label or side you want to play is facing up, then try again. ■Make sure that a DVD drive is inserted into the modular bay. See “Identifying drive types” on page 108 for more information. ■Shut down and restart your notebook. ■Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 282. ■DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
282 Chapter 17: Troubleshooting www.gateway.com The regional code on your DVD drive is determined by your notebook’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. ■Make sure that the InterVideo program has been installed on your notebook. See “Playing a DVD” on page 122 for more information. A DVD does not produce sound on a TV ■Audio is not transmitted through the S-Video out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.
283 Troubleshooting www.gateway.com To check IRQ usage in Windows XP: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance . 2Click/Double-click System, click the Hardware tab, then click Device Manager . The Device Manager window opens. 3Click View, then click Resources by type. Double-click Interrupt request (IRQ) . All IRQs and their hardware assignments are displayed. To check IRQ usage in Windows 2000: 1Click Start, Settings, then click Control Panel. The Control Panel window opens. 2Double-click the System icon, click the Hardware tab, then click Device Manager. The Device Manager window opens. 3Click View, then click Resources by type. Double-click Interrupt request (IRQ) . All IRQs and their hardware assignments are displayed. To free IRQ resources for the new device: 1In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. 3Right-click the device or port you want to disable, then click Disable. The device or port is disabled. Help and SupportFor more information about IRQs in Windows XP, click Start, then click Help and Support. Type the keyword IRQs in the Search box , then click the arrow.
284 Chapter 17: Troubleshooting www.gateway.com Diskette drive The diskette drive is not recognized ■Shut down and restart your notebook. ■The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. You see an “Access Denied” or “Write protect” error message ■Move the write-protection tab in the upper-right corner of the diskette down (unprotected). ■The diskette may be full. Delete unnecessary files on the diskette and try again. ■Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You see a “Disk is full” error message ■Delete unnecessary files on the diskette. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 235. If errors are detected and corrected, try using the diskette again. You see a “Non-system disk”, “NTLDR is missing”, or “Disk error” error message ■Eject the diskette from the diskette drive, then press ENTER. ■Make sure that the diskette you are using is IBM-compatible. The modular drive status indicator is lit continuously Remove the diskette from the drive. If the indicator stays on, try restarting your notebook.
285 Troubleshooting www.gateway.com Display The screen is too dark Adjust the brightness using the system keys. For more information, see “System key combinations” on page 31. The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the screen resolution” on page 192. The text on the display is dim or difficult to read ■Adjust the brightness and contrast using the system keys. For more information, see “System key combinations” on page 31. ■Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 190. ■Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected. File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the S HIFT key, the file cannot be restored. Help and SupportFor more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the Search box , then click the arrow.
286 Chapter 17: Troubleshooting www.gateway.com To restore deleted files: 1Double-click the Recycle Bin icon. 2Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored. Hard drive You see an “Insufficient disk space” error message ■Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 234. ■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. ■Save your files to a diskette or another drive. If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive. Help and SupportFor more information about restoring deleted files in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. CautionAll deleted files will be lost when you empty the Recycle Bin. Help and SupportFor more information about file management in Windows XP, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow.
287 Troubleshooting www.gateway.com You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For more information, see “Checking the hard drive for errors” on page 235. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■If a diskette is in the diskette drive, eject it and restart your notebook. ■Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. For more information, see “Replacing the hard drive” on page 262. ■If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a “Non-system disk”, “NTLDR is missing”, or “disk” error message ■Eject the diskette from the diskette drive, then press ENTER. The secondary hard drive is not recognized ■The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. Interface/Ports The notebook does not recognize the PC Card ■The card is incorrectly inserted. Eject the card and re-insert it with the label side up. For more information, see “Adding and removing a PC Card” on page 256. The notebook does not recognize a USB or 1394 peripheral device ■The peripheral device is not connected to the notebook correctly. Check the connection cable, and be sure it is inserted in the correct port on the notebook and the peripheral device. ■The correct driver is not built into Windows XP. Use the device’s installation CD or check the manufacturer’s Web site for the correct driver.
288 Chapter 17: Troubleshooting www.gateway.com Internet You cannot connect to the Internet ■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 7 and “Back” on page 269 to make sure that the connections have been made correctly. ■Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■If you have the call waiting feature on your telephone line, make sure that it is disabled. ■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■Make sure that you do not have a problem with your modem. For more information, see “Modem (dial-up)” on page 290. You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. Connecting to a Web site takes too long Many factors can affect Internet performance: ■The condition of the telephone lines in your residence or at your local telephone service Help and SupportFor more information about troubleshooting Internet connections in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box , then click the arrow.
289 Troubleshooting www.gateway.com ■The condition of the Internet computers to which you connect and the number of users accessing those computers ■The complexity of graphics and multimedia on Web pages ■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail ■Click the receive button in your e-mail program. ■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The built-in keyboard does not work ■Attaching a PS/2 keyboard to your port replicator while your notebook is running may deactivate the built-in keyboard. The external keyboard does not work ■Make sure that the keyboard cable is plugged in correctly. ■Remove all extension cables and switchboxes. ■Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■Try a keyboard that you know works to make sure that the keyboard port works. ■If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message ■Make sure that nothing is resting on the keyboard. ■Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your notebook.
290 Chapter 17: Troubleshooting www.gateway.com Memory You see a “Memory error” message ■Make sure that the memory modules are inserted correctly in the memory bay slots. For more information, see “Adding or replacing memory” on page 259. ■Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Adding or replacing memory” on page 259. You see a “Not enough memory” error message ■Close all programs, then restart your notebook. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. ■Reboot your notebook. Modem (dial-up) Your modem does not dial or does not connect ■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 7 and “Back” on page 269 to make sure that the connections have been made correctly. ■Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■Make sure that the modem cable is less than 6 feet (1.8 meters) long. Help and SupportFor more information about troubleshooting memory errors in Windows XP, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow.