Gateway m675 User Manual
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3 41 Getting Help This chapter tells you about additional information resources available to help you use your notebook. Read this chapter to learn how to access: ■Help and Support ■Do More With Gateway ■Online help ■Gateway Web site
42 Chapter 3: Getting Help www.gateway.com Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use Help and Support to answer questions about Windows. To start Help and Support: ■Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index. Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■Suggested Topics - These topics are located in Help and Support and are relevant to your search topic. ■Full-text Search Matches - These topics are located in Help and Support and contain the words you entered in the Search box. ■Microsoft Knowledge Base - These topics are located on the Microsoft Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. To view a list of your search results, click the results header for the type of results you want to view. To view a topic, click the topic name in the Search Results list.
43 Do More With Gateway www.gateway.com Do More With Gateway Your notebook may include Do More With Gateway, a tool that provides additional information about using your Gateway notebook for digital music, digital photography, digital video, gaming, and other programs. To access Do More With Gateway in Windows XP, click Start, then click Do More With Gateway. Click the topics listed on the left-side of the page to learn more about the software already installed on your notebook as well as partnerships and special offers available through Gateway.
44 Chapter 3: Getting Help www.gateway.com Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
45 Gateway Web site www.gateway.com Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway eSupport We b s i t e a t support.gateway.com . For more information about connecting to the Internet, see “Using the Internet” on page 69. Using eSupport The eSupport site is divided into five major areas: ■Support Home ■Downloads ■Contact Us ■Account Info ■PC Tools Each of these areas is represented by a menu across the top of the Web page.
46 Chapter 3: Getting Help www.gateway.com Support Home To get specific information about your notebook, type your serial number into the My Support box, then click Continue, or click Look up my serial number for me . For more information, see “Finding your specifications” on page 14. Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. By entering your serial number, you get specific documents related to your notebook. You can also browse through the reference area to locate an article specific to the question you have. Click Support Home, then click General Tutorials to access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive. Downloads Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your notebook. Click All Downloads to walk through a step-by-step wizard to locate your drivers. Contact Us Click Contact Us to access links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone numbers” on page 304. Account Info Click Account Info to access support for non-technical issues, like the status of your order or changing your account address. PC Tools Click PC Tools to access utilities to help you manage your notebook.
4 47 Windows Basics Read this chapter to learn how to: ■Use the Windows desktop ■Manage files and folders ■Wo r k w i t h d o c u m e n t s ■Use shortcuts
48 Chapter 4: Windows Basics www.gateway.com About the Windows environment After your notebook starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from this example, depending on how your notebook is set up. Help and SupportFor more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the Search box , then click the arrow.
49 Using the desktop www.gateway.com Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Using the Start menu You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu. To use the Start menu: 1Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. 2Click All Programs or Programs to see all programs and files in the Start menu. When you move the mouse pointer over any menu item that has an arrow next to it, another menu, called a submenu, opens and reveals related files, programs, or commands. Desktop elements Description The taskbar is the bar at the bottom of the notebook display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running. Click a program’s button on the taskbar to open the program’s window. The Start button provides access to programs, files, help for Windows and other programs, and computer tools and utilities. Click the Start button, then open a file or program by clicking an item on the menu that opens. The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your notebook. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page 57.
50 Chapter 4: Windows Basics www.gateway.com 3Click a file or program to open it. Adding icons to the desktop You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: 1Click Start, then click All Programs. 2Right-click (press the right touchpad button) the program that you want to add to the desktop. Help and SupportFor more information about the Windows XP Start menu, click Start, then click Help and Support. Type the keyword Windows Start menu in the Search box , then click the arrow.