Gateway m500 User Manual

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Error messages
www.gateway.com
Error messages
If you receive an error message, note the message and take the corrective action. 
The following table lists the error messages in alphabetical order together with 
the recommended course of action.
Error Messages Corrective Action
CMOS Battery Bad Contact Gateway.
CMOS Checksum 
ErrorContact Gateway.
Equipment 
Configuration ErrorPress F2 (during startup) to open the BIOS 
Setup utility, then press Esc to exit and 
reconfigure your notebook.
Hard Disk 0...

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Chapter 7: Troubleshooting
www.gateway.com RAM BIOS Bad Contact Gateway.
RAM Parity Error Contact Gateway.
Real-Time Clock Error Press 
F2 (during startup) to reconfigure your 
notebook.
Video RAM BIOS Bad Contact Gateway.
Error Messages Corrective Action 

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Telephone support
www.gateway.com
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in...

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Chapter 7: Troubleshooting
www.gateway.com
Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to...

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Tutoring and training
www.gateway.com
Tutoring and training
Gateways Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and...

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Chapter 7: Troubleshooting
www.gateway.com
Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, Excel, 
and PowerPoint.www.gateway.com/country
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on CD. Select...

A
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Specifications
Read this chapter to learn about specifications for your 
notebook. 

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Appendix A: 
www.gateway.com
Microprocessor
■Mobile Intel® Pentium™ 4 Processor-M with Enhanced Intel® SpeedStep™ 
technology
Memory
■Onboard memory upgradeable to 1024 MB with 2 DDR-266 SoDIMM
■512K on-die L2 cache
Data storage
■One high-capacity, Enhanced-IDE hard drive
■Slot-loading DVD/CD-RW drive
■Secure Digital (SD) slot
Display and video
■15.2” 15:10 SXGA (Super eXtended Graphic Array) widescreen TFT LCD 
panel
■1280 × 854 (SXGA) resolution, 16.7 million colors
■nVidia® GeForce4 Go™...

93www.gateway.com
Audio
■Built-in speaker and microphone
■Sound Blaster Pro- and Windows Sound System-compatible
■Built-in subwoofer
■Separate audio ports for line-in/microphone, and line-out/headphones
Keyboard and pointing device
■84-/85-/88-key Windows keyboard
■Ergonomically-centered touchpad pointing device
I/O ports
■One Type II CardBus PC Card slot
■One RJ-11 phone jack (V.90)
■One RJ-45 network jack (Ethernet 10/100)
■One power connector
■One external monitor port (DDC 2.0)
■One line-out jack...

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Appendix A: 
www.gateway.com
Environment
■Temperature
■Operating: 5°C ~ 35°C
■Non-operating: -10°C ~ 65°C
■Humidity (non-condensing)
■Operating: 20% ~ 80% RH
■Non-operating: 20% ~ 80% RH
Operating System
■Windows XP Home edition
Power
■Battery
■59.2-WattHour Li-Ion battery
■1.5-hour rapid charge/4-hour charge-in-use
■AC adapter
■70-Watt
■Auto sensing 100~240Vac, 50~60Hz
Options
■128/256/512 MB DDR 266 SoDIMM memory upgrade module
■Additional AC adapter