Gateway m500 User Manual
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85 Error messages www.gateway.com Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action. Error Messages Corrective Action CMOS Battery Bad Contact Gateway. CMOS Checksum ErrorContact Gateway. Equipment Configuration ErrorPress F2 (during startup) to open the BIOS Setup utility, then press Esc to exit and reconfigure your notebook. Hard Disk 0 Error Contact Gateway. Hard Disk 0 Extended Type ErrorContact Gateway. I/O Parity Error Contact gateway. Keyboard Error or No Keyboard ConnectedContact Gateway. Keyboard Interface ErrorContact Gateway. Memory Size MismatchPress F2 (during startup) to enter the BIOS Setup utility, then press Esc to exit and reconfigure your notebook. Missing operating systemFollow these steps: 1Press F2 (during startup) to enter the BIOS Setup utility. 2 Exit the BIOS Setup utility (saving the changes). Pointing Device Error Contact Gateway. Pointing Device Interface ErrorContact Gateway. Protected Mode Test Fai lContact Gateway.
86 Chapter 7: Troubleshooting www.gateway.com RAM BIOS Bad Contact Gateway. RAM Parity Error Contact Gateway. Real-Time Clock Error Press F2 (during startup) to reconfigure your notebook. Video RAM BIOS Bad Contact Gateway. Error Messages Corrective Action
87 Telephone support www.gateway.com Telephone support Before calling Gateway Technical Support If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Technical Support: ■Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. ■If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. ■If you have “how to” questions about using a program, see: ■Online Help ■Printed documentation ■The Microsoft Windows documentation ■The software publisher’s Web site ■See the troubleshooting section of this chapter. ■Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ■Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. WarningTo avoid bodily injury, do not attempt to troubleshoot your notebook problem if: ■Power cords or plugs are damaged■Liquid has been spilled into your notebook■Your notebook was dropped■The case was damaged Instead, unplug your notebook and contact a qualified computer technician.
88 Chapter 7: Troubleshooting www.gateway.com Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions:Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.800-846-2118 (US) 877-709-2945 (Canada) Resource Service description How to reach Fax on demand supportOrder a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.800-846-4526 (US) 877-709-2951 (Canada) Gateway’s fee-based software tutorial serviceGet tutorial assistance for software issues billed by the minute.800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Gateway Technical SupportTalk to a Gateway Technical Support representative about a non-tutorial technical support question. (See “Before calling Gateway Technical Support” on page 87 before calling.) TDD Technical Support (for hearing impaired) is available: Weekdays 6:00 a.m. - 8:00 p.m. Central Time Weekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries) 800-846-1778 (TDD) America Online Get support for your America Online ISP account800-827-6364 (US) 888-265-4357 (Canada) CompuServe Get support for your CompuServe ISP account 800-848-8990 (US) Sales, accounting, and warrantyGet information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.800-846-2000 (US) 888-888-2037 (Canada)
89 Tutoring and training www.gateway.com Tutoring and training Gateways Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web sites Documentation Library ■This users guide ■The software publishers Web site Tu t o r i n g F o r h e l p o n u s i n g h a r d w a r e o r s o f t w a r e t h a t c a m e w i t h y o u r G a t e w a y n o t e b o o k , contact Gateways fee-based tutorial hotline: ■800-229-1103 (rate charged per minute; charged to a major credit card) ■900-555-4695 (rate charged per minute; charged to your telephone bill) Help and SupportFor more how-to information about Windows XP, click Start, then click Help and Support. Type the keyword practice in the HelpSpot Search box , then click the arrow.
90 Chapter 7: Troubleshooting www.gateway.com Tr a i n i n g Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway storesOur friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.www.gateway.com/country Gateway Learning LibrariesA variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.www.gateway.com/training Online Training from Learn@GatewayMore than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your notebook.www.learnatgateway.com/
A 91 Specifications Read this chapter to learn about specifications for your notebook.
92 Appendix A: www.gateway.com Microprocessor ■Mobile Intel® Pentium™ 4 Processor-M with Enhanced Intel® SpeedStep™ technology Memory ■Onboard memory upgradeable to 1024 MB with 2 DDR-266 SoDIMM ■512K on-die L2 cache Data storage ■One high-capacity, Enhanced-IDE hard drive ■Slot-loading DVD/CD-RW drive ■Secure Digital (SD) slot Display and video ■15.2” 15:10 SXGA (Super eXtended Graphic Array) widescreen TFT LCD panel ■1280 × 854 (SXGA) resolution, 16.7 million colors ■nVidia® GeForce4 Go™ high-performance graphics chipset with 32MB frame buffer ■Simultaneous LCD and CRT display ■Dual display support ■LCD panel supports resolution up to 1280 × 854 ■VGA monitor supports resolution up to 2048 × 1536 ■Embedded TV encoder supports resolution up to 1024 × 768
93www.gateway.com Audio ■Built-in speaker and microphone ■Sound Blaster Pro- and Windows Sound System-compatible ■Built-in subwoofer ■Separate audio ports for line-in/microphone, and line-out/headphones Keyboard and pointing device ■84-/85-/88-key Windows keyboard ■Ergonomically-centered touchpad pointing device I/O ports ■One Type II CardBus PC Card slot ■One RJ-11 phone jack (V.90) ■One RJ-45 network jack (Ethernet 10/100) ■One power connector ■One external monitor port (DDC 2.0) ■One line-out jack (headphone or external speaker) (3.5 mm mini-jack) ■One audio line-in/ microphone jack (3.5 mm mini-jack) ■Three USB ports (2.0) ■Two IEEE 1394 port – One 4-pin (unpowered) and one 6-pin (powered) ■Wireless LAN Weight and dimensions ■6.7 lbs (3 kg) ■13.43 × 9.53 × 1.29 in. (341 × 242 × 31.2 mm)
94 Appendix A: www.gateway.com Environment ■Temperature ■Operating: 5°C ~ 35°C ■Non-operating: -10°C ~ 65°C ■Humidity (non-condensing) ■Operating: 20% ~ 80% RH ■Non-operating: 20% ~ 80% RH Operating System ■Windows XP Home edition Power ■Battery ■59.2-WattHour Li-Ion battery ■1.5-hour rapid charge/4-hour charge-in-use ■AC adapter ■70-Watt ■Auto sensing 100~240Vac, 50~60Hz Options ■128/256/512 MB DDR 266 SoDIMM memory upgrade module ■Additional AC adapter