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The printer is on but will not print
■Check the cable between the printer and your convertible tablet PC. Make 
sure that it is connected to the correct port.
■Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press so the printer can start printing. Press 
the button to put the printer online.
■Check the port and cable for bent or broken pins.
■If the printer you want to print to is not the default printer, make sure 
that you have selected it in the printer setup.
To set a default printer:
1Click/Tap Start, then click/tap Control Panel. The Control Panel 
window opens. If your Control Panel is in Category View, click/tap 
Printers and Other Hardware.
2Click/Double-click/Tap/Double-tap the Printers and Faxes icon. The 
Printers and Faxes window opens.
3Right-click/Button-tap the name of the printer you want to be the 
default printer, then click/tap 
Set as Default Printer.
■Reinstall the printer driver. See the guide that came with your printer for 
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1Click/Tap Start, then click/tap Control Panel. The Control Panel 
window opens. If your Control Panel is in Category View, click/tap 
Printers and Other Hardware.
2Click/Double-click/Tap/Double-tap the Printers and Faxes icon. The 
Printers and Faxes window opens. 
						

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3Right-click/Button-tap the name of the printer you want to use. If 
the menu shows a check mark next to 
Use Printer Offline, click/tap 
Use Printer Offline to clear the check mark.
■Wait until files have been printed before sending additional files to the 
printer.
■If you print large files or many files at one time, you may want to add 
additional memory to the printer. See the printer documentation for 
instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an 
online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the built-in speakers
■Make sure that headphones are not plugged into the headphone jack. For 
the location of the headphone jack, see “Left Side” on page 3 and “Back” 
on page 274.
■Make sure that the volume control on your convertible tablet PC is turned 
up. For more information, see “System key combinations” on page 30.
■Make sure that the Windows volume control is turned up. For more 
information, see “Adjusting the volume” on page 102.
■Make sure that Mute controls are turned off. For more information about 
the mute setting, see “System key combinations” on page 30 or “Adjusting 
the volume” on page 102.
Help and 
SupportFor more information about printer troubleshooting, 
click/tap Start, then click/tap Help and Support.
Type the keyword printer troubleshooter in the Search 
box  , then click/tap the arrow. 
						

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Touchpad
The touchpad does not work.
Attaching a PS/2 mouse to your port replicator may deactivate the touchpad.
Video
The external monitor is not working
■Make sure that you have pressed FN+LCD/CRT to activate the external 
monitor option.
■Make sure that the monitor is turned on and that the video cable is 
connected correctly.
TV out is not working
■Make sure that you have activated TV out. For more information, see 
“Viewing the display on a television” on page 150.
■Make sure that the television is turned on and that the S-Video cable is 
connected correctly.
■Televisions in different countries use different standards. If you are 
traveling, you may need to change the TV Out mode. For more 
information, see “Viewing the display on a television” on page 150.
Help and 
SupportFor more information about troubleshooting sound issues, 
click/tap Start, then click/tap Help and Support.
Type the keyword sound troubleshooter in the Search 
box  , then click/tap the arrow. 
						

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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your convertible tablet PC, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your convertible tablet PC is connected correctly to a 
grounded AC outlet that is supplying power. If you use a surge protector, 
make sure that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in securely.
■If you have recently installed hardware or software, make sure that you 
have installed it according to the instructions provided with it. If you did 
not purchase the hardware or software from Gateway, see the 
manufacturer’s documentation and technical support resources.
■If you have “how to” questions about using a program, see:
■Online Help
■Printed documentation
■The Microsoft Windows documentation
■The software publisher’s Web site
■See the troubleshooting section of this chapter.
■Have your customer ID, serial number, and order number available, along 
with a detailed description of your problem, including the exact text of 
any error messages, and the steps you have taken.
■Make sure that your convertible tablet PC is nearby at the time of your 
call. The technician may have you follow troubleshooting steps.
WarningTo avoid bodily injury, do not attempt to troubleshoot your 
convertible tablet PC problem if:
■Power cords or plugs are damaged■Liquid has been spilled into your convertible tablet PC■Your convertible tablet PC was dropped■The case was damaged
Instead, unplug your convertible tablet PC and contact a 
qualified computer technician. 
						

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Telephone support
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Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to reach
Fax on demand 
supportOrder a catalog of documents on common 
problems, then order documents by document 
numbers. The documents will be faxed to you.800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s 
fee-based 
software tutorial 
serviceGet tutorial assistance for software issues 
billed by the minute.800-229-1103 (charged to 
your credit card)
900-555-4695 (charged to 
your telephone bill)
Gateway 
Technical SupportTalk to a Gateway Technical Support 
representative about a non-tutorial technical 
support question. (See “Before calling 
Gateway Technical Support” on page 304 
before calling.)
TDD Technical Support (for hearing impaired) 
is available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US)
800-846-3609 (Canada 
and Puerto Rico)
605-232-2191 
(all other countries)
800-846-1778 (TDD)
America Online Get support for your America Online ISP 
account800-827-6364 (US)
888-265-4357 (Canada)
CompuServe Get support for your CompuServe ISP account 800-848-8990 (US)
Sales, 
accounting, and 
warrantyGet information about available systems, 
pricing, orders, billing statements, warranty 
service, or other non-technical issues.800-846-2000 (US)
888-888-2037 (Canada) 
						

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Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and online 
documentation for Gateway-supplied hardware can be found in our Web 
site’s Documentation Library
■This user’s guide
■The software publisher’s Web site
Tu t o r i n g
For help on using hardware or software that came with your Gateway 
convertible tablet PC, contact Gateway’s fee-based tutorial hotline:
■800-229-1103 (rate charged per minute; charged to a major credit card)
■900-555-4695 (rate charged per minute; charged to your telephone bill)
Help and 
SupportFor more how-to information about Windows XP, click/tap 
Start, then click/tap Help and Support.
Type the keyword practice in the Search box 
, then click/tap the arrow. 
						

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Tutoring and training
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Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, Excel, 
and PowerPoint.www.gateway.com/store
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on CD. Select from several 
easy-to-use learning libraries.www.gateway.com/training
Online Training 
from 
Learn@GatewayMore than 450 online courses are available 
from Learn@Gateway. All you have to do is 
go online and log in. You select the subject 
matter, and the learning format (self-paced 
tutorials or virtual classrooms), all from the 
comfort of your convertible tablet PC.www.learnatgateway.com/ 
						

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							A
309
Safety,
Regulatory, and
Legal Information
Important safety 
information
Your Gateway system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to ensure safe 
use of this product, it is important that the safety instructions marked on 
the product and in the documentation are followed.
WarningAlways follow these instructions to help 
guard against personal injury and damage 
to your Gateway system. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you 
operate your system. Retain all safety and operating instructions for future use.
■Do not use this product near water or a heat source such as a radiator.
■Set up the system on a stable work surface.
■The product should be operated only from the type of power source indicated on the rating label.
■If your computer has a voltage selector switch, make sure that the switch is in the proper position 
for your area. The voltage selector switch is set at the factory to the correct voltage.
■Openings in the computer case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for 
ventilation when you set up your work area. Never insert objects of any kind into the computer 
ventilation openings.
■Some products are equipped with a three-wire power cord to make sure that the product is 
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. 
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician 
to install the appropriate outlet.
■If you use an extension cord with this system, make sure that the total ampere rating on the 
products plugged into the extension cord does not exceed the extension cord ampere rating.
■I f  y o u r  s y s t e m  i s  f i t t e d  w i t h  a  T V  Tu n e r,  c a b l e , or satellite receiver card, make sure that the 
antenna or cable system is electrically grounded to provide some protection against voltage 
surges and buildup of static charges.
Care during use
■D o  n o t  w a l k  o n  t h e  p o w e r  c o r d  o r  a l l o w  a n y t h i n g  t o  r e s t  o n  i t .
■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking 
near your system.
■Some products have a replaceable CMOS battery on the system board. There is a danger of 
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or 
equivalent type recommended by the manufacturer. Dispose of batteries according to the 
manufacturer’s instructions.
■When the computer is turned off, a small amount of electrical current still flows through the 
computer. To avoid electrical shock, always unplug all power cables and modem cables from the 
wall outlets before cleaning the system.
■Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■The power cord or plug is damaged.
■Liquid has been spilled into the system.
■The system does not operate properly when the operating instructions are followed.
■The system was dropped or the cabinet is damaged.
■The system performance changes.