Gateway m275 User Manual
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14 241 Restoring Software Read this chapter to learn how to: ■Reinstall device drivers ■Update device drivers ■Reinstall programs ■Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.
242 Chapter 14: Restoring Software www.gateway.com Using the Gateway Windows XP Pro Tablet PC DVD Use the Gateway Windows XP Pro Tablet PC DVD to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. ImportantBefore you try to fix a problem by reinstalling software from your Gateway Windows XP Pro Tablet PC DVD, make sure that you have tried these steps first: ■Use the diagnostics and troubleshooting tools found in Help and Support. For more information about diagnostics and troubleshooting tools, click/tap Start, then click/tap Help and Support. Type the keyword troubleshooting in the Search box , then click/tap the arrow. ■Run System Restore. For more information about System Restore, click/tap Start, then click/tap Help and Support. Type the keyword System Restore in the Search box , then click/tap the arrow. ■See the Troubleshooting chapter of this guide. If these steps do not resolve the problem, use the Gateway Windows XP Pro Tablet PC DVD to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows.
243 Reinstalling device drivers www.gateway.com Reinstalling device drivers Device drivers are programs that control devices such as the computer display, DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original convertible tablet PC hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer. You should reinstall device drivers: ■If directed to do so while troubleshooting ■If you see a message indicating that there is a problem with a device driver If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by following the instructions below. If you just reinstalled Windows XP, the device drivers were automatically reinstalled. To reinstall device drivers: 1Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or DVD/CD-RW drive. If the program starts automatically, go to Step 5. - OR - If the program does not start automatically, go to Step 2. 2Click/Tap Start, then click/tap Run. The Run dialog box opens. 3In the Open text box, type d:\runmenu.exe (where d is the drive letter of your DVD or DVD/CD-RW drive). 4Click/Tap OK. ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing modules” on page 110.
244 Chapter 14: Restoring Software www.gateway.com 5If this is the first time you have inserted the Gateway Windows XP Pro Ta b l e t P C D V D, accept the End User License Agreement (EULA) by clicking/tapping Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 6Select a single device driver to reinstall. - OR - Click/Tap Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click/tap Manual Installation.) 7Click/Tap Install. 8Follow any additional on-screen instructions. Depending on the device driver you are reinstalling, you may only need to restart your convertible tablet PC to complete the installation. However, if a setup wizard opens when you restart your convertible tablet PC, follow the on-screen instructions. Help and SupportFor more information about reinstalling device drivers, click/tap Start, then click/tap Help and Support. Type the keyword drivers in the Search box , then click/tap the arrow.
245 Updating device drivers www.gateway.com Updating device drivers The Gateway Windows XP Pro Tablet PC DVD contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service. To update device drivers: 1Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or DVD/CD-RW drive. If the program starts automatically, go to Step 5. - OR - If the program does not start automatically, go to Step 2. 2Click/Tap Start, then click/tap Run. The Run dialog box opens. 3In the Open text box, type d:\runmenu.exe (where d is the drive letter of the DVD or DVD/CD-RW drive). 4Click/Tap OK. ImportantIf your convertible tablet PC came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the Gateway Windows XP Pro Tablet PC DVD or the Gateway Technical Support Web site (support.gateway.com ). If your convertible tablet PC came equipped with an internal embedded wireless device, see “Safety, Regulatory, and Legal Information” on page 309 for general wireless regulatory and safety guidelines.To find out if your convertible tablet PC has an internal wireless device, check the label (see “Identifying your model” on page 10). ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing modules” on page 110.
246 Chapter 14: Restoring Software www.gateway.com 5If this is the first time you have inserted the Gateway Windows XP Pro Ta b l e t P C D V D, accept the End User License Agreement (EULA) by clicking/tapping Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 6Click/Tap the Web Updates tab. 7Click/Tap Check Now. The Connect window opens. 8Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your convertible tablet PC to complete the installation. However, if a setup wizard opens when you restart your convertible tablet PC, follow the on-screen instructions. Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the Gateway Windows XP Pro Ta b l e t P C D V D and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first. To reinstall programs from the Drivers and Applications CD: 1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2Click/Tap Start, Control Panel, then click/tap Add or Remove Programs. 3In the Currently Installed Programs list, click/tap the program you want to uninstall, then click/tap Change/Remove and follow the on-screen instructions. Help and SupportFor more information about updating device drivers, click/tap Start, then click/tap Help and Support. Type the keyword updating drivers in the Search box , then click/tap the arrow.
247 Reinstalling programs www.gateway.com 4Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or DVD/CD-RW drive. If the program starts automatically, go to Step 8. - OR - If the program does not start automatically, go to Step 5. 5Click/Tap Start, then click/tap Run. The Run dialog box opens. 6In the Open text box, type d:\runmenu.exe (where d is the drive letter of your DVD or DVD/CD-RW drive). 7Click/Tap OK. 8If this is the first time you have inserted the Gateway Windows XP Pro Ta b l e t P C D V D, accept the End User License Agreement (EULA) by clicking/tapping Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 9Select a single program to reinstall. - OR - Click/Tap Automatic Installation, then select multiple programs to reinstall. (Grayed out programs are not available for Automatic Installation. To select these programs, click/tap Manual Installation.) 10Click/Tap Install. 11Follow any additional on-screen instructions. Depending on the programs you are reinstalling, you may only need to restart your convertible tablet PC to complete the installation. However, if a setup wizard opens when you restart your convertible tablet PC, follow the on-screen instructions. ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing modules” on page 110.
248 Chapter 14: Restoring Software www.gateway.com To reinstall other programs from a CD: 1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2Click/Tap Start, Control Panel, then click/tap Add or Remove Programs. 3In the Currently Installed Programs list, click/tap the program you want to uninstall, then click/tap Change/Remove and follow the on-screen instructions. 4Insert the program CD into the DVD or DVD/CD-RW drive. 5Complete the program reinstallation by following the instructions included with the program CD. Reinstalling Windows If your convertible tablet PC is not working correctly, try the following options to correct the problem: ■Troubleshooting. For more information, see “Troubleshooting” on page 279. ■Running System Restore. ■Reinstalling device drivers. For more information, see “Reinstalling device drivers” on page 243. Help and SupportFor more information about reinstalling programs, click/tap Start, then click/tap Help and Support. Type the keyword installing programs in the Search box , then click/tap the arrow. ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing modules” on page 110.
249 Reinstalling Windows www.gateway.com If the options above do not correct the problem, you can use the Gateway Windows XP Pro Tablet PC DVD to reinstall Windows and other software. The Gateway Windows XP Pro Tablet PC DVD steps you through reinstalling Windows XP. If you are reinstalling Windows XP, the Gateway Windows XP Pro Ta b l e t P C D V D automatically reinstalls the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your convertible tablet PC. To reinstall your programs, follow the instructions in “Reinstalling programs” on page 246. To reinstall Windows XP and the device drivers: 1Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or DVD/CD-RW drive. 2Restart your convertible tablet PC. 3Select 2. Boot from CD-ROM. 4Select a language option. 5Select 1. Delete all files (Automated Fdisk/Format). 6Select 1. Continue deleting all files and restart. 7When prompted, press any key to continue. ImportantIf you are prompted for your Windows product key when you reinstall Windows, you can find the key on the Microsoft Certificate of Authenticity label located on the bottom of your convertible tablet PC case. For more information, see “Microsoft Certificate of Authenticity” on page 11. CautionBack up your personal files before you use this option. All files on your convertible tablet PC will be deleted! ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing modules” on page 110.
250 Chapter 14: Restoring Software www.gateway.com 8Select 2. Boot from CD-ROM. 9Select a language option. 10Select 2. Automated installation of Windows (XP). 11When prompted, accept the License Agreement by pressing Y. 12Wait while the setup program copies files to your hard drive. When your convertible tablet PC restarts, do NOT press any key to boot from CD. The Gateway Application Loader automatically installs your drivers and programs. Your convertible tablet PC restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so. 13When the Gateway Application Loader has finished, go to the Windows desktop by clicking/tapping OK. 14Install additional programs by following the instructions in “Reinstalling programs” on page 246. 15Install other software, such as Microsoft Works Suite and gaming software, by following the instructions in “To reinstall other programs from a CD:” on page 248.