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Keyboard
The built-in keyboard does not work
■Attaching a PS/2 keyboard to your port replicator while your convertible 
tablet PC is running may deactivate the built-in keyboard.
The external keyboard does not work
■Make sure that the keyboard cable is plugged in correctly.
■Remove all extension cables and switchboxes.
■Clean the keyboard by using an aerosol can of air with a narrow, straw-like 
extension to remove dust and lint trapped under the keys.
■Try a keyboard that you know works to make sure that the keyboard port 
works.
■If you spilled liquid in the keyboard, turn off your convertible tablet PC 
and unplug the keyboard. Clean the keyboard and turn it upside down to 
drain it. Let the keyboard dry before using it again. If the keyboard does 
not work after it dries, you may need to replace it.
A keyboard character keeps repeating or you see a “Keyboard stuck” 
or “Key failure” error message
■Make sure that nothing is resting on the keyboard.
■Make sure that a key is not stuck. Press each key to loosen a key that might 
be stuck, then restart your convertible tablet PC.
Memory
You see a “Memory error” message
■Make sure that the memory modules are inserted correctly in the memory 
bay slots. For more information, see “Adding or replacing memory” on 
page 255.
■Use PC Doctor or a third-party diagnostic program to help determine if a 
memory module is failing. For more information, see “Adding or replacing 
memory” on page 255.
You see a “Not enough memory” error message
■Close all programs, then restart your convertible tablet PC. 
						

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Memory card reader
Drive letter for the memory card slot does not appear in the My 
Computer window
■Reboot your convertible tablet PC.
Modem (dial-up)
Your modem does not dial or does not connect
■Make sure that the modem cable is plugged into the modem jack and not 
the Ethernet network jack. See “Right Side” on page 5 to make sure that 
the connections have been made correctly.
■Make sure that your convertible tablet PC is connected to the telephone 
line and the telephone line has a dial tone.
■Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■Remove any line splitters or surge protectors from your telephone line, 
then check for a dial tone by plugging a working telephone into the 
telephone wall jack.
■If you have additional telephone services such as call waiting, call 
messaging, or voice mail, make sure that all messages are cleared and call 
waiting is disabled before using the modem. Contact your telephone 
service to get the correct code to temporarily disable the service. Also make 
sure that the modem dialing properties are set appropriately.
To check the dialing properties:
1Click/Tap Start, then click/tap Control Panel. The Control Panel 
window opens. If your Control Panel is in Category View, click/tap 
Printers and Other Hardware.
2Click/Double-click/Tap/Double-tap the Phone and Modem Options 
icon, then click/tap the 
Dialing Rules tab.
Help and 
SupportFor more information about troubleshooting memory 
errors, click/tap Start, then click/tap Help and Support.
Type the keyword memory error in the Search box 
, then click/tap the arrow. 
						

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3Click/Tap the location from which you are dialing, then click/tap 
Edit.
4Make sure that all settings are correct.
■Disconnect any answering machine, fax machine, or printer that is on the 
same line as the modem. Do not connect these devices to the same 
telephone line as the modem.
■Make sure that you are not using a digital, rollover, or PBX line. These lines 
do not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line noise 
is a common problem that can cause the modem to connect at a slower 
rate, abort downloads, or even disconnect. The faster the modem, the less 
line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). 
When the dial tone stops, listen for line noise. Wiggle the modem cable 
to see if that makes a difference. Make sure that the connectors are free 
from corrosion and all screws in the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line 
checked for noise or low line levels.
■Try another telephone line (either a different telephone number in your 
house or a telephone line at a different location). If you can connect on 
this line, call your telephone service.
■Try connecting with the modem at a lower connection speed. If reducing 
the connect speed lets you connect, call your telephone service. The 
telephone line may be too noisy.
You cannot connect to the Internet
■The ISP may be having technical difficulties. Contact your ISP for technical 
support.
■See if the modem works with a different communications program. The 
problem may be with just one program.
Help and 
SupportFor more information about dialing properties, click/tap 
Start, then click/tap Help and Support.
Type the keyword dialing in the Search box 
, then click/tap the arrow. 
						

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Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone 
lines to 53K. Other factors, such as line noise, telephone service provider 
equipment, or ISP limitations, may lower the speed even further.
If your convertible tablet PC has a v.90 modem, the speed at which you can 
upload (send) data is limited to 33.6K. If your convertible tablet PC has a v.92 
modem, the speed at which you can upload data is limited to 48K. Your ISP 
may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN) 
connections by accessing the gateway.your.way dial-up server. The server also 
contains drivers, patches, and updates for current Gateway hardware and 
software.
The server provides a secure connection and is a stand-alone server. You cannot 
use it to access the Internet. The server cannot be accessed Mondays from 
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or 
DVD/CD-RW drive.
2Click/Tap Help, then click/tap Support Web Site.
3To check your modem connection speed, click/tap the Direct Dial 
option. After your modem connects, move the mouse pointer over 
the 
Dial-Up Networking icon (located next to the clock on your 
taskbar). Your modem connection speed appears.
Your fax communications program only sends and receives faxes at 
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of 
14,400 bps.
The modem is not recognized by your convertible tablet PC
■Make sure that the line connected to the modem is working and plugged 
into the appropriate port on your convertible tablet PC. See “Right Side” 
on page 5 to make sure that the connections have been made correctly. 
						

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■If the modem shares the telephone line with another device, make sure 
that the telephone line is not in use (for example, someone is on the 
telephone, or another modem is in use).
■Use the modem cable that came with your convertible tablet PC. Some 
telephone cables do not meet required cable standards and may cause 
problems with the modem connection.
■Shut down and restart your convertible tablet PC.
■Run Windows modem diagnostics.
To run modem diagnostics:
1Close all open programs.
2Click/Tap Start, then click/tap Control Panel. The Control Panel 
window opens. If your Control Panel is in Category View, click/tap 
Printers and Other Hardware.
3Click/Double-click/Tap/Double-tap the Phone and Modem Options 
icon, then click/tap the 
Modems tab.
4Click/Tap your modem, then click/tap Properties. The Modem 
Properties dialog box opens.
5Click/Tap the Diagnostic tab, then click/tap Query Modem. If 
information about the modem appears, the modem passed 
diagnostics. If no modem information is available, a white screen 
appears with no data, or if you get an error such as port already open 
or the modem has failed to respond, the modem did not pass 
diagnostics.
Help and 
SupportFor more information about modem troubleshooting, 
click/tap Start, then click/tap Help and Support.
Type the keyword modem troubleshooting in the 
Search box  , then click/tap the 
arrow. 
						

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The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. You 
may hear unusual handshaking sounds when the modems first connect. If the 
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1Click/Tap Start, then click/tap Control Panel. The Control Panel 
window opens. If your Control Panel is in Category View, click/tap 
Printers and Other Hardware.
2Click/Double-click/Tap/Double-tap the Phone and Modem Options 
icon, then click/tap the 
Modems tab.
3Click/Tap the modem you want to adjust, then click/tap Properties.
4Click/Tap the Modem tab, then adjust the Speaker volume control.
5Click/Tap OK twice to close the Phone and Modem Options dialog box.
Mouse
The external mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your convertible tablet PC.
■Remove all extension cables and switch boxes.
■Try a mouse you know is working to make sure that the mouse port works.
The external mouse works erratically
■Clean the mouse. For more information, see “Cleaning the mouse” on 
page 238.
■Some mouse pad patterns “confuse” optical mice. Try the mouse on a 
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Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or 
network administrator for help.
Operating system
The program I am working in has stopped responding but the cursor 
moves and other programs work
■The program has crashed. Press the Windows Security button   on the 
convertible tablet PC’s LCD panel to open the Task Manager and close the 
non-responsive program.
-OR-
Press C
TRL+ALT+DEL to open the Task Manager and close the 
non-responsive program.
The convertible tablet PC keeps showing the wrong date and time 
even after resetting
■The CMOS battery on the system board may need to be replaced. Contact 
Gateway technical support.
The convertible tablet PC seems to be operating more slowly than 
usual
■The hard drive is full or nearly full. Run the Disk Cleanup utility to clear 
out unnecessary and temporary files, and remove unneeded programs and 
files. For more information, see “Using Disk Cleanup” on page 230.
■The hard drive needs defragmenting. Run Disk Defragmenter to 
consolidate files and folders on the hard drive. For more information, see 
“Defragmenting the hard drive” on page 233.
Help and 
SupportFor more information about network troubleshooting, 
click/tap Start, then click/tap Help and Support.
Type the keyword network troubleshooting in the 
Search box  , then click/tap the 
arrow. 
						

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■The convertible tablet PC is in Portrait or Secondary Landscape orientation. 
Though changing the orientation should not slow the convertible 
tablet PC considerably, try changing back to Primary Landscape 
orientation.
Passwords
Your convertible tablet PC does not accept your password
Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the 
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with 
no easy way to recover a forgotten password. You must return your convertible 
tablet PC for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your convertible tablet PC is having 
problems
■The card is incorrectly inserted. Eject the card and re-insert it with the label 
side up. For more information, see “Adding and removing a PC Card” on 
page 252.
■Make sure that you have correctly installed required software for the 
PC Card. For more information, see your PC Card’s documentation.
■Make sure that the PC Card you installed is not causing a system resource 
conflict. For more information on resource conflicts, see “Device 
installation” on page 282.
Pen
The convertible tablet PC does not respond to the pen
■You are not using the correct pen. Use only Penabled digitizer pens by 
Wacom such as your convertible tablet PC’s pen. The convertible tablet PC 
does not respond to some other tablet pens or plastic pens. 
						

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The pen tip does not line up with the pointer when I tap the screen
■The pen and display need recalibrating in both Landscape and Portrait 
mode. Recalibrate through the 
Pen Settings tab of the Tablet and Pen Settings 
dialog box. For more information, see “Adjusting tablet and pen settings” 
on page 189.
Power
Your convertible tablet PC is not working on AC power
■Make sure that your AC power adapter is connected correctly to your 
convertible tablet PC. For more information, see “Connecting the 
AC adapter” on page 19.
■If your convertible tablet PC is plugged into a surge protector, make sure 
that the surge protector is connected securely to an electrical outlet, turned 
on, and working correctly. To test the outlet, plug a working device, such 
as a lamp, into the outlet and turn it on.
■Make sure that the AC power adapter cables are free from cuts or damage. 
Replace any damaged cables.
Your convertible tablet PC is not working on battery power
■Make sure that the battery is installed correctly. For more information, see 
“Replacing the battery” on page 160.
■Make sure that the batteries are fully recharged. For more information, see 
“Recharging the battery” on page 157.
■Make sure that the battery is calibrated correctly. For more information, 
see “Recalibrating the battery” on page 158.
Your convertible tablet PC will not turn off, even after sliding and 
holding the power switch for five seconds
If your convertible tablet PC has “frozen,” and sliding and holding the power 
switch for five seconds does not turn it off, insert a straightened paper clip into 
the reset hole on the bottom of your convertible tablet PC. For the location of 
the reset hole, see “Bottom” on page 7.
The battery seems to run down very quickly
■Peripheral devices and programs that make heavy use of the hard drive 
drain the battery more quickly. Use AC power whenever possible, and 
readjust the 
Power Properties to Max Battery when AC power is unavailable. 
For more information, see “Changing the power scheme” on page 166. 
						

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■The battery is weakening or defective. All batteries run down in time, but 
if a new battery appears to be defective, contact Gateway about replacing it.
The convertible tablet PC will not turn on
■The Power switch has not been fully engaged. Slide and hold the Power 
switch for at least a half-second, but no more than three seconds.
■The battery is fully discharged but AC power is not connected. Connect 
the AC adapter to power the convertible tablet PC and charge the battery.
The convertible tablet PC turns on and the hard drive status indicator 
flashes, but nothing appears on the display
■Display brightness is set too low. For more information, see “Adjusting 
brightness” on page 180.
The convertible tablet PC will not enter Hibernate mode
■Hibernate mode is not activated. For more information, see “Activating and 
using Hibernate mode” on page 170.
The convertible tablet PC will not come out of Standby or Hibernate 
mode when running on battery power.
■The battery fully discharged and AC power is not connected. Connect the 
AC power adapter to power the convertible tablet PC and charge the 
battery.
The display goes black while the convertible tablet PC is still turned 
on
■Convertible tablet PC has gone into Standby after sitting idle (power status 
indicator is blinking blue). Slide and hold the Power switch for about a 
second to resume operations.
■Convertible tablet PC has gone into low-battery Hibernate (power status 
indicator is blinking blue). Slide and hold the Power switch for about a 
second to resume operations, and charge the battery.
Printer
The printer will not turn on
■Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press.
■Make sure that the power cable is plugged into an AC power source.