Gateway m275 User Manual

291
Troubleshooting
www.gateway.com
Keyboard
The built-in keyboard does not work
■Attaching a PS/2 keyboard to your port replicator while your convertible 
tablet PC is running may deactivate the built-in keyboard.
The external keyboard does not work
■Make sure that the keyboard cable is plugged in correctly.
■Remove all extension cables and switchboxes.
■Clean the keyboard by using an aerosol can of air with a narrow, straw-like 
extension to remove dust and lint trapped under the keys.
■Try a keyboard...

292
Chapter 17: Troubleshooting
www.gateway.com
Memory card reader
Drive letter for the memory card slot does not appear in the My 
Computer window
■Reboot your convertible tablet PC.
Modem (dial-up)
Your modem does not dial or does not connect
■Make sure that the modem cable is plugged into the modem jack and not 
the Ethernet network jack. See “Right Side” on page 5 to make sure that 
the connections have been made correctly.
■Make sure that your convertible tablet PC is connected to the telephone...

293
Troubleshooting
www.gateway.com
3Click/Tap the location from which you are dialing, then click/tap 
Edit.
4Make sure that all settings are correct.
■Disconnect any answering machine, fax machine, or printer that is on the 
same line as the modem. Do not connect these devices to the same 
telephone line as the modem.
■Make sure that you are not using a digital, rollover, or PBX line. These lines 
do not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line noise...

294
Chapter 17: Troubleshooting
www.gateway.com
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone 
lines to 53K. Other factors, such as line noise, telephone service provider 
equipment, or ISP limitations, may lower the speed even further.
If your convertible tablet PC has a v.90 modem, the speed at which you can 
upload (send) data is limited to 33.6K. If your convertible tablet PC has a v.92 
modem, the speed at which you can...

295
Troubleshooting
www.gateway.com
■If the modem shares the telephone line with another device, make sure 
that the telephone line is not in use (for example, someone is on the 
telephone, or another modem is in use).
■Use the modem cable that came with your convertible tablet PC. Some 
telephone cables do not meet required cable standards and may cause 
problems with the modem connection.
■Shut down and restart your convertible tablet PC.
■Run Windows modem diagnostics.
To run modem diagnostics:
1Close...

296
Chapter 17: Troubleshooting
www.gateway.com
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. You 
may hear unusual handshaking sounds when the modems first connect. If the 
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1Click/Tap...

297
Troubleshooting
www.gateway.com
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or 
network administrator for help.
Operating system
The program I am working in has stopped responding but the cursor 
moves and other programs work
■The program has crashed. Press the Windows Security button   on the 
convertible tablet PC’s LCD panel to open the Task Manager and close the 
non-responsive program.
-OR-
Press C
TRL+ALT+DEL to open the...

298
Chapter 17: Troubleshooting
www.gateway.com
■The convertible tablet PC is in Portrait or Secondary Landscape orientation. 
Though changing the orientation should not slow the convertible 
tablet PC considerably, try changing back to Primary Landscape 
orientation.
Passwords
Your convertible tablet PC does not accept your password
Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the 
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup...

299
Troubleshooting
www.gateway.com
The pen tip does not line up with the pointer when I tap the screen
■The pen and display need recalibrating in both Landscape and Portrait 
mode. Recalibrate through the 
Pen Settings tab of the Tablet and Pen Settings 
dialog box. For more information, see “Adjusting tablet and pen settings” 
on page 189.
Power
Your convertible tablet PC is not working on AC power
■Make sure that your AC power adapter is connected correctly to your 
convertible tablet PC. For more...

300
Chapter 17: Troubleshooting
www.gateway.com
■The battery is weakening or defective. All batteries run down in time, but 
if a new battery appears to be defective, contact Gateway about replacing it.
The convertible tablet PC will not turn on
■The Power switch has not been fully engaged. Slide and hold the Power 
switch for at least a half-second, but no more than three seconds.
■The battery is fully discharged but AC power is not connected. Connect 
the AC adapter to power the convertible tablet PC...