Gateway m275 User Manual

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Restoring
Software
Read this chapter to learn how to:
■Reinstall device drivers
■Update device drivers
■Reinstall programs
■Reinstall Windows
If you are not comfortable with the procedures covered in 
this chapter, seek help from a more experienced computer 
user or a computer service technician. 

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Using the Gateway Windows XP 
Pro Tablet PC DVD
Use the Gateway Windows XP Pro Tablet PC DVD to reinstall device drivers, your 
operating system, and other programs that were preinstalled at the factory.
ImportantBefore you try to fix a problem by reinstalling software from 
your Gateway Windows XP Pro Tablet PC DVD, make 
sure that you have tried these steps first:
■Use the diagnostics and troubleshooting tools found in 
Help and Support. For more...

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Reinstalling device drivers
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Reinstalling device drivers
Device drivers are programs that control devices such as the computer display, 
DVD drives, and modems. Drivers translate information between computer 
devices and programs.
Drivers for your original convertible tablet PC hardware are installed at 
Gateway. If you install a new device, you need to install the drivers provided 
by the device manufacturer.
You should reinstall device drivers:
■If directed to do so while...

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5If this is the first time you have inserted the Gateway Windows XP Pro 
Ta b l e t P C  D V D, accept the End User License Agreement (EULA) by 
clicking/tapping 
Yes, I accept it, then clicking/tapping Continue. The 
Gateway Driver and Application Recovery program starts and the 
Drivers 
and Application Recovery 
tab appears.
6Select a single device driver to reinstall.
- OR -
Click/Tap 
Automatic Installation, then select multiple device drivers to...

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Updating device drivers
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Updating device drivers
The Gateway Windows XP Pro Tablet PC DVD contain a device driver update 
utility that works over the Internet. If you do not have an Internet service 
provider, the update utility works by direct-dialing the device driver update 
service.
To update device drivers:
1Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or 
DVD/CD-RW drive. If the program starts automatically, go to Step 5.
- OR -
If the program does not start...

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5If this is the first time you have inserted the Gateway Windows XP Pro 
Ta b l e t P C  D V D, accept the End User License Agreement (EULA) by 
clicking/tapping 
Yes, I accept it, then clicking/tapping Continue. The 
Gateway Driver and Application Recovery program starts and the 
Drivers 
and Application Recovery 
tab appears.
6Click/Tap the Web Updates tab.
7Click/Tap Check Now. The Connect window opens.
8Install available updated device drivers by...

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Reinstalling programs
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4Insert the Gateway Windows XP Pro Tablet PC DVD into the DVD or 
DVD/CD-RW drive. If the program starts automatically, go to Step 8.
- OR -
If the program does not start automatically, go to Step 5.
5Click/Tap Start, then click/tap Run. The Run dialog box opens.
6In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your DVD or DVD/CD-RW drive).
7Click/Tap OK.
8If this is the first time you have inserted the Gateway Windows XP Pro 
Ta b l e...

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To reinstall other programs from a CD:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2Click/Tap Start, Control Panel, then click/tap Add or Remove Programs.
3In the Currently Installed Programs list, click/tap the program you want to 
uninstall, then click/tap 
Change/Remove and follow the on-screen 
instructions.
4Insert the program CD into the DVD or DVD/CD-RW drive.
5Complete the program reinstallation by following...

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Reinstalling Windows
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If the options above do not correct the problem, you can use the Gateway 
Windows XP Pro Tablet PC DVD to reinstall Windows and other software.
The Gateway Windows XP Pro Tablet PC DVD steps you through reinstalling 
Windows XP. If you are reinstalling Windows XP, the Gateway Windows XP Pro 
Ta b l e t P C  D V D automatically reinstalls the hardware device drivers and some 
programs as well. You can install any remaining programs by using the program 
CDs that...

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8Select 2. Boot from CD-ROM.
9Select a language option.
10Select 2. Automated installation of Windows (XP).
11When prompted, accept the License Agreement by pressing Y.
12Wait while the setup program copies files to your hard drive. When your 
convertible tablet PC restarts, do NOT press any key to boot from CD.
The Gateway Application Loader automatically installs your drivers and 
programs. Your convertible tablet PC restarts several times during this...