Gateway E-475m Manual

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The external mouse does not work
•Make sure that the mouse cable is plugged in correctly.
•Shut down and restart your notebook.
•Remove all extension cables and switch boxes.
•Try a mouse you know is working to make sure that the 
mouse port works.
The external mouse works erratically
•Clean the mouse.
•Some mouse pad patterns “confuse” optical mice. Try 
the mouse on a different surface.
Networks (wired)
You cannot see the other computers on your wired Ethernet 
network
•Make sure...

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Your wired Ethernet network is running slower than you 
expect
•If your Ethernet network is running slower than you 
expect, check the speed of each Ethernet component. 
For best results, all Ethernet components should be 
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps 
or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 
10/100/1000 Mbps). A mixture of Ethernet, Fast 
Ethernet, and Gigabit Ethernet components will result 
in your network running at the slowest...

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Networks (wireless)
You turned wireless networking on, but it takes a while to 
connect
•When wireless networking is turned on, it automatically 
scans for available connections. The scan can take 
approximately 30 seconds to complete.
Your connection on the network seems intermittent or your 
wireless network is running slower than you expect
•The speed of a wireless network is related to signal 
strength. Signal strength is affected by the distance 
between your wireless network...

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2Right-click Wireless Network Connection, then 
click Status. The Wireless Network Connection 
Status dialog box opens. The meter shows the signal 
strength for wireless networking on your computer 
if other computers with the same network name are 
within range of your computer.
You are in a wireless network, you can see the network, 
but cannot communicate, send files, print, or get to the Web
•If your access point uses WEP, go to the Wireless 
Networking Properties window...

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Internet Explorer is unable to access the Internet
•Reset the power on your cable or DSL modem and your 
access point. This reestablishes communication 
between your Internet Service Provider and your 
modem and between your modem and your access 
point.
•If you previously accessed the Internet through a 
dial-up modem, Internet Explorer may not be set up to 
access the Internet through a network. Remove the 
dial-up connection in the Internet Options in Internet 
Explorer.
You cannot...

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PC Cards
You installed a PC Card and now your notebook is having 
problems
•Make sure that you have correctly installed required 
software for the PC Card. For more information, see 
your PC Card’s documentation.
Power
Your notebook is not working on AC power
•Make sure that your AC power adapter is connected 
correctly to your notebook. For instructions on 
connecting the AC power adapter, see “Connecting the 
AC adapter” on page 16.
•If your notebook is plugged into a...

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The printer will not turn on
•Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press.
•Make sure that the power cable is plugged into an 
AC power source.
The printer is on but will not print
•Check the cable between the printer and your 
notebook. Make sure that it is connected to the correct 
port.
•Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press so 
the printer can...

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3Right-click the name of the printer you want to use. 
If the menu shows a check mark next to Use Printer 
Offline, click Use Printer Offline to clear the check 
mark.
•Wait until files have been printed before sending 
additional files to the printer.
•If you print large files or many files at one time, you 
may want to add additional memory to the printer. See 
the printer documentation for instructions for adding 
additional memory.
You see a “Printer is out of paper”...

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To u chp a d
Touchpad is not working
•Make sure the touchpad is turned on. For more 
information, see “Changing mouse, touchpad, or 
pointing device settings” in your online User Guide.
The notebook is not responding when you click or tap on 
the touchpad
•Turn on the touchpad. For instructions on how to adjust 
the touchpad settings, see “Changing mouse, touchpad, 
or pointing device settings” in your online User Guide.
The pointer moves unexpectedly
•Clean the touchpad with a damp...

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Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your notebook, follow 
these recommendations before contacting Gateway Customer 
Care:
•Make sure that your notebook is connected correctly to 
a grounded AC outlet that is supplying power. If you use 
a surge protector, make sure that it is turned on.
•If a peripheral device, such as a keyboard or mouse, 
does not appear to work, make sure that all cables are 
plugged in securely....