Gateway E-475m Manual

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The hard drive cannot be accessed, or you see a “General 
failure reading drive C” error message
•If a diskette is in the diskette drive, eject it and restart 
your notebook.
•Make sure that the hard drive is installed correctly. 
Remove it, firmly reinsert it, then restart your notebook. 
For more information about removing your hard drive, 
see “Replacing the hard drive kit” on page 89.
•If your notebook has been subjected to static electricity 
or physical shock, you may need to...

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You see an “Unable to locate host” message and are unable 
to browse the Internet
•This problem can occur when you have typed a URL 
(Web address) incorrectly, you have lost your Internet 
connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error 
message still appears, disconnect from the ISP 
connection and close your browser, then reconnect and 
open the browser. If you still get the error, your ISP may 
be having...

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An external keyboard does not work
•Make sure that the keyboard cable is plugged in 
correctly.
•Remove all extension cables and switchboxes.
•Clean the keyboard by using an aerosol can of air with 
a narrow, straw-like extension to remove dust and lint 
trapped under the keys.
•Try a keyboard that you know works to make sure that 
the keyboard port works.
•If you spilled liquid in the keyboard, turn off your 
notebook and unplug the keyboard. Clean the keyboard 
and turn it upside...

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•Type of connection used—You can connect the Media 
Center computer video output to a TV. However, the 
connection type has an affect on the video quality. The 
Media Center has two video outputs:
•VGA—If your TV includes a VGA port, connect the 
VGA cable from the Media Center computer’s VGA 
(monitor) port to the TV’s VGA In port for the best 
quality. Many TVs do not have a VGA port.
•S-Video—If your TV does not have a VGA port, but 
includes an S-Video port, connect the...

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•Age of the TV—Newer TVs usually have more 
advanced features, produce a better quality picture, 
and support higher screen resolutions. The Media 
Center video display will likely be better on a newer 
model TV.
•Type of TV (interlaced or progressive scan)
Many TVs use interlaced video. Interlaced video displays 
a video frame with two passes of alternating scan lines. 
The TV screen first displays the video image odd lines 
one at a time, sequentially from top to bottom, then it...

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You want to know whether you can play recorded videos 
on other computers
•Yes, you can. A DVR-MS file recorded to DVD can be 
replayed on another Media Center computer or on a 
non-Media Center computer that has a DVD player and 
DVD decoder software (such as PowerDVD). The 
non-Media Center computer must also have 
Windows Vista or Windows XP with Service Pack (SP) 1 
or 2, Windows Media Player 9 or later, and the Windows 
patch Q810243 Update.
You want to know whether you...

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Modem (cable or DSL)
The modem does not connect
•Make sure that the modem cable is plugged into the 
Ethernet network jack and not the modem jack. For the 
location of your network jack, see “Right” on page 8.
•See the documentation that came with your modem for 
additional troubleshooting information.
Modem (dial-up)
Your modem does not dial or does not connect
•Make sure that the modem cable is plugged into the 
modem jack and not the Ethernet network jack. For the 
location of your...

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3Click the location from which you are dialing, then 
click Edit.
4Make sure that all settings are correct.
•Disconnect any answering machine, fax machine, or 
printer that is on the same line as the modem. Do not 
connect these devices to the same telephone line as the 
modem.
•Make sure that you are not using a digital, rollover, or 
PBX line. These lines do not work with your modem.
•Check for line noise (scratchy, crackling, or popping 
sounds). Line noise is a common...

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Your 56K modem does not connect at 56K
•Current FCC regulations restrict actual data transfer 
rates over public telephone lines to 53K. Other factors, 
such as line noise, telephone service provider 
equipment, or ISP limitations, may lower the speed even 
further.
If your notebook has a v.90 modem, the speed at which 
you can upload (send) data is limited to 33.6K. If your 
notebook has a v.92 modem, the speed at which you 
can upload data is limited to 48K. Your ISP may not...

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5Click the Diagnostic tab, then click Query Modem. 
If information about the modem appears, the 
modem passed diagnostics. If no modem 
information is available, a white screen appears with 
no data, or if you get an error such as port already 
open or the modem has failed to respond, the 
modem did not pass diagnostics.
The modem is noisy when it dials and connects
•When your modem tries to connect to another modem, 
it begins handshaking. Handshaking is a digital “getting...