Gateway E-475m Manual

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16Remove the bracket from the old drive.
17Place the new drive, label side up, onto the bracket so 
the screw holes line up.
18Replace the screws that secure the bracket to the drive.
19Slide the new hard drive kit into your notebook, then 
replace the screws that secure the hard drive kit to the 
notebook.
20Replace the hard drive bay cover, then tighten the cover 
screws.
21Insert the main and optional secondary batteries, then 
turn your notebook over.
22Connect to the optional port...

CHAPTER8: Upgrading Your Notebook
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CHAPTER9
95
Troubleshooting
•Safety guidelines
•First steps
•Troubleshooting
•Telephone support 

CHAPTER9: Troubleshooting
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Safety guidelines
While troubleshooting your notebook, follow these safety 
guidelines:
•Never remove the memory bay/hard drive bay cover 
while your notebook is turned on, while the battery(ies) 
are installed, and while the modem cable, network 
cable, and AC power adapter are connected to your 
notebook.
•Make sure that you are correctly grounded before 
accessing internal components.
•After you complete any maintenance tasks where you 
remove the memory bay/hard drive bay...

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•If the notebook will not turn on, try turning it on with 
the notebook plugged in and the main and optional 
secondary batteries removed, then try turning the 
notebook on with the notebook unplugged and the 
battery(ies) installed.
•If a peripheral device (such as a keyboard or mouse) 
does not work, make sure that all connections are 
secure.
•Make sure that your hard drive is not full.
•If an error message appears on the screen, write down 
the exact message. The message may help...

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Diskette drive (modular or external)
The diskette drive is not recognized
•Shut down and restart your notebook.
•The modular drive may not be inserted completely into 
the modular bay. Press the module into the bay, then 
try to access the diskette again.
You see an “Access Denied” or “Write protect” error 
message
•Move the write-protection tab in the upper-right corner 
of the diskette down (unprotected).
•The diskette may be full. Delete unnecessary files on the 
diskette...

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The screen resolution is not correct
•Change the screen resolution from the Display Settings 
dialog box. For instructions on changing the screen 
resolution, see “Adjusting the screen resolution” in your 
online User Guide.
The text on the display is dim or difficult to read
•Adjust the brightness using the system keys. For more 
information about adjusting the brightness, see 
“Adjusting the brightness” on page 38.
•Change the display settings. For instructions on 
changing the...

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•Make sure that the disc label is facing up, then try again.
•If you are trying to play a DVD, make sure that you have 
a DVD drive. For more information, see “Identifying 
drive types” on page 45.
•The modular drive may not be inserted completely into 
the modular bay. Press the module into the bay, then 
try to access the disc again.
•Try a different disc. Occasionally discs are flawed and 
cannot be read by the drive.
•Some music CDs have copy protection software. You...

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A DVD movie will not play
•Make sure that the label or side you want to play is 
facing up, then try again.
•Make sure that you have a DVD drive. For more 
information, see “Identifying drive types” on page 45.
•Shut down and restart your notebook.
•Clean the DVD. For more information, see “Cleaning CDs 
or DVDs” on page 81.
•Make sure that the disc’s regional code and your DVD 
drive’s regional code match.
•Make sure that a DVD player program has been installed 
on your notebook.
A...

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Fingerprint reader
The fingerprint reader does not recognize your fingerprint
•Make sure that you are using the correct method for 
swiping your finger. For more information, see 
“Running the TouchStrip Tutorial” on page 30.
•Make sure that you are using a finger that you have 
enrolled. For more information, see “Enrolling your 
fingerprints” on page 31.
•For more information about troubleshooting the 
fingerprint reader, click Start,
 All Programs, Protector 
Suite QL,...