Gateway E-475m Manual
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www.gateway.com 93 16Remove the bracket from the old drive. 17Place the new drive, label side up, onto the bracket so the screw holes line up. 18Replace the screws that secure the bracket to the drive. 19Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. 20Replace the hard drive bay cover, then tighten the cover screws. 21Insert the main and optional secondary batteries, then turn your notebook over. 22Connect to the optional port replicator. -OR- Connect the power adapter, modem cable, and network cable 23Turn on your notebook. 24See the “Recovering Your System” chapter you printed in Step 2 for instructions on installing Windows, your drivers, and your applications. 25Reconnect all peripheral devices and replace any PC cards.
CHAPTER9 95 Troubleshooting •Safety guidelines •First steps •Troubleshooting •Telephone support
CHAPTER9: Troubleshooting 96 Safety guidelines While troubleshooting your notebook, follow these safety guidelines: •Never remove the memory bay/hard drive bay cover while your notebook is turned on, while the battery(ies) are installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. •Make sure that you are correctly grounded before accessing internal components. •After you complete any maintenance tasks where you remove the memory bay/hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery(ies) before you start your notebook. First steps If you have problems with your notebook, try these things first: •Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. •Make sure that the power cord is firmly connected to the AC power adapter. •If you use a power strip or surge protector, make sure that it is turned on. War ning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. TipFor more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 84. HelpFor more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box, then press E NTER.
www.gateway.com 97 •If the notebook will not turn on, try turning it on with the notebook plugged in and the main and optional secondary batteries removed, then try turning the notebook on with the notebook unplugged and the battery(ies) installed. •If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. •Make sure that your hard drive is not full. •If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. •If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. •If an error occurs in a program, see the program’s printed documentation or the online help. Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio Audio troubleshooting is covered under “Sound” on page 120. Battery Battery troubleshooting is covered under “Power” on page 118. CD drives CD drive troubleshooting is covered under “DVD drives” on page 99.
CHAPTER9: Troubleshooting 98 Diskette drive (modular or external) The diskette drive is not recognized •Shut down and restart your notebook. •The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the diskette again. You see an “Access Denied” or “Write protect” error message •Move the write-protection tab in the upper-right corner of the diskette down (unprotected). •The diskette may be full. Delete unnecessary files on the diskette and try again. •Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. •Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You see a “Disk is full” error message •Delete unnecessary files on the diskette. •Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. •Run Error checking on the diskette. If errors are detected and corrected, try using the diskette again. For instructions on running Error checking, see “Checking the hard drive for errors” in your online User Guide. You see a “Non-system disk,” “NTLDR is missing,” or “Disk error” error message •Eject the diskette from the diskette drive, then press E NTER. •Make sure that the diskette you are using is IBM-compatible. The diskette drive status indicator is lit continuously •Remove the diskette from the drive. If the indicator stays on, try restarting your notebook. Display The screen is too dark •Adjust the brightness using the system keys. For more information about adjusting the brightness, see “Adjusting the brightness” on page 38.
www.gateway.com 99 The screen resolution is not correct •Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see “Adjusting the screen resolution” in your online User Guide. The text on the display is dim or difficult to read •Adjust the brightness using the system keys. For more information about adjusting the brightness, see “Adjusting the brightness” on page 38. •Change the display settings. For instructions on changing the display settings, see “Adjusting the screen and desktop settings” in your online User Guide. •Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. The display has pixels that are always dark or too bright •This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected. The display is blank •Adjust the brightness using the system keys. For more information about adjusting the brightness, see “Adjusting the brightness” on page 38. •Make sure the notebook is not in Standby or Hibernate mode. Press the power button. •The notebook may be sending its display to an external monitor or projector. Press FN + F4 several times to toggle through the LCD panel, an external monitor or projector, or both. DVD drives Your notebook does not recognize a disc •The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.
CHAPTER9: Troubleshooting 100 •Make sure that the disc label is facing up, then try again. •If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 45. •The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. •Try a different disc. Occasionally discs are flawed and cannot be read by the drive. •Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. •Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. •Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 81. An audio CD does not produce sound •Make sure that the CD label is facing up, then try again. •Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. •Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see “Adjusting the volume” on page 38. •Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in your online User Guide. •Make sure that Mute controls are turned off. •If you are using the built-in speakers, make sure that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see “Front” on page 6. •If you are using powered speakers, make sure that they are plugged in and turned on. •Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 81. •Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. •Reinstall the audio device drivers. For more information, see “Gateway Web site” in your online User Guide.
www.gateway.com 101 A DVD movie will not play •Make sure that the label or side you want to play is facing up, then try again. •Make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 45. •Shut down and restart your notebook. •Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 81. •Make sure that the disc’s regional code and your DVD drive’s regional code match. •Make sure that a DVD player program has been installed on your notebook. A DVD does not produce sound on a television •Audio is not transmitted through an S-Video or monitor jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. You cannot eject a CD or DVD •Your notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. For the location of the manual eject hole, see “Using a CD or DVD” on page 46. Ethernet Ethernet troubleshooting is covered under “Networks (wired)” on page 113. File management A file was accidentally deleted •Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide. Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be restored. HelpFor more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box, then press E NTER.
CHAPTER9: Troubleshooting 102 Fingerprint reader The fingerprint reader does not recognize your fingerprint •Make sure that you are using the correct method for swiping your finger. For more information, see “Running the TouchStrip Tutorial” on page 30. •Make sure that you are using a finger that you have enrolled. For more information, see “Enrolling your fingerprints” on page 31. •For more information about troubleshooting the fingerprint reader, click Start, All Programs, Protector Suite QL, then click Help. Hard drive You see an “Insufficient disk space” error message •Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” in your online User Guide. •Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. •Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive. You see a “Data error” message •This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in your online User Guide. Caution All deleted files will be lost when you empty the Recycle Bin. HelpFor more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box, then press E NTER.