Gateway E-475m Manual
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www.gateway.com 113 The external mouse does not work •Make sure that the mouse cable is plugged in correctly. •Shut down and restart your notebook. •Remove all extension cables and switch boxes. •Try a mouse you know is working to make sure that the mouse port works. The external mouse works erratically •Clean the mouse. •Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface. Networks (wired) You cannot see the other computers on your wired Ethernet network •Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other end is plugged into a router. For the location of your network jack, see “Right” on page 8. •Make sure that all computers are plugged into a powered electrical outlet and turned on. •Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. •Make sure that all computers on your network have the same workgroup name. •Make sure that all computers are using the same Subnet Mask. •If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box, then press E NTER.
CHAPTER9: Troubleshooting 114 Your wired Ethernet network is running slower than you expect •If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. You cannot connect to your company network •Every network is unique. Contact your company computer department or network administrator for help. Internet Explorer is unable to access the Internet •Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. •If you previously accessed the Internet through a dial-up modem, Internet Explorer may not be set up to access the Internet through a network. Remove the dial-up connection in the Internet Options in Internet Explorer. You cannot connect to your home network •If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. •Every home network is unique. See the documentation that came with your network equipment for troubleshooting information.Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.
www.gateway.com 115 Networks (wireless) You turned wireless networking on, but it takes a while to connect •When wireless networking is turned on, it automatically scans for available connections. The scan can take approximately 30 seconds to complete. Your connection on the network seems intermittent or your wireless network is running slower than you expect •The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, ceilings, floors, and doors. If your wireless network is running slower than you expect, you should check your network signal strength. If you find the signal strength is low, try moving to a new location to increase the signal strength. To check the signal strength: 1Click Start, right-click My Network Places, then click Properties. The Network Connections window opens.Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors.
CHAPTER9: Troubleshooting 116 2Right-click Wireless Network Connection, then click Status. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer. You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web •If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. You are in a wireless network, but no available networks are listed in the Connect to a network dialog box •If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information into the wireless utility. •You may want to try entering ANY as the SSID, which will make the computer try to auto-detect the network. Your wireless network is listed as a preferred network, but it has an “x” on it •An x means your preferred network is not currently available or you are not currently in range to connect.
www.gateway.com 117 Internet Explorer is unable to access the Internet •Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. •If you previously accessed the Internet through a dial-up modem, Internet Explorer may not be set up to access the Internet through a network. Remove the dial-up connection in the Internet Options in Internet Explorer. You cannot see other computers on your network •Your notebook may not have the same workgroup name as the other computers on your network. For more information, see “Naming your computers and workgroup” in your online User Guide. •If your notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP address, your notebook is not set up to use a DHCP server. Modify the network properties so your notebook is set up for using a DHCP server. You cannot connect to your network •If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Passwords Your notebook does not accept your password Make sure that C APS LOCK and NUM LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions.Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.
CHAPTER9: Troubleshooting 118 PC Cards You installed a PC Card and now your notebook is having problems •Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation. Power Your notebook is not working on AC power •Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see “Connecting the AC adapter” on page 16. •If your notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. •Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your notebook is not working on battery power •Check the power management settings. For more information about using power management settings, see “Changing notebook power settings” on page 64. •Make sure that the main and optional secondary battery are installed correctly. For instructions on inserting your battery(ies), see “Changing batteries” on page 59. •Make sure that the battery(ies) are fully recharged. For more information about recharging the battery(ies), see “Recharging the battery(ies)” on page 58. •Make sure that the battery(ies) are calibrated correctly. For instructions on recalibrating your battery(ies), see “Recalibrating the battery(ies)” on page 61. •Let the battery(ies) return to room temperature. Printer HelpFor more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search box, then press E NTER.
www.gateway.com 119 The printer will not turn on •Make sure that the printer is online. Many printers have an online/offline button that you may need to press. •Make sure that the power cable is plugged into an AC power source. The printer is on but will not print •Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. •Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. •If you are using a parallel port printer and the optional port replicator, check the port and cable for bent or broken pins. •If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2Click/double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. •Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message •Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2Click/double-click the Printers and Faxes icon. The Printers and Faxes window opens.
CHAPTER9: Troubleshooting 120 3Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. •Wait until files have been printed before sending additional files to the printer. •If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in speakers •Make sure that headphones are not plugged into the headphone jack. •Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see “Adjusting the volume” on page 38. •Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in your online User Guide. •Make sure that Mute controls are turned off. Status indicators The status indicators are not functioning •Make sure the status indicators are turned on. Press FN+F1 to toggle the indicators. Help For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search box, then press E NTER.
www.gateway.com 121 To u chp a d Touchpad is not working •Make sure the touchpad is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The notebook is not responding when you click or tap on the touchpad •Turn on the touchpad. For instructions on how to adjust the touchpad settings, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The pointer moves unexpectedly •Clean the touchpad with a damp cloth (water only) and wipe it dry. •Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. Video The projector or external monitor is not working •Make sure that you have pressed FN+F4 to activate the external monitor option. •Make sure that the monitor is turned on and that the video cable is connected correctly. TV out is not working •Make sure that you have activated TV out. For more information, see ““Viewing the display on a television” on page 53. •Make sure that the television is turned on and that the S-Video cable is connected correctly. •Televisions in different countries use different standards. If you are traveling, you may need to change the TV Out mode. For more information, see “Viewing the display on a television” on page 53.
CHAPTER9: Troubleshooting 122 Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: •Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. •If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. •If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. •If you have “how to” questions about using a program, see: •Online Help •Printed documentation •The Microsoft Windows documentation •The software publisher’s Web site •See the troubleshooting section of this chapter. •Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. •Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. •The label on the bottom of your notebook includes the Gateway Customer Care telephone number. For more information, see “Gateway contact information” on page 3. War ning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged Instead, unplug your notebook and contact a qualified computer technician.