Gateway 400 series User Manual
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242 Chapter 16: Troubleshooting www.gateway.com Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. Check the port and cable for bent or broken pins. If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.
243 Troubleshooting www.gateway.com Wait until files have been printed before sending additional files to the printer. If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in speakers Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3. Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page 26. Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume” on page 76. Make sure that Mute controls are turned off. For more information, see “System key combinations” on page 26 or “Adjusting the volume” on page 76. Help and SupportFor more information about printer troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword printer troubleshooter in the HelpSpot Search box , then click the arrow. Help and SupportFor more information about troubleshooting sound issues in Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box , then click the arrow.
244 Chapter 16: Troubleshooting www.gateway.com Video The external monitor is not working Make sure that you have pressed FN+LCD/CRT to activate the external monitor option. Make sure that the monitor is turned on and that the video cable is connected correctly.
245 Telephone support www.gateway.com Telephone support Before calling Gateway Technical Support If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Technical Support: Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using a program, see: Online Help Printed documentation The Microsoft Windows documentation The software publisher’s Web site See the troubleshooting section of this chapter. Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. WarningTo avoid bodily injury, do not attempt to troubleshoot your notebook problem if: Power cords or plugs are damagedLiquid has been spilled into your notebookYour notebook was droppedThe case was damaged Instead, unplug your notebook and contact a qualified computer technician.
246 Chapter 16: Troubleshooting www.gateway.com Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions:Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.800-846-2118 (US) 877-709-2945 (Canada) Resource Service description How to reach Fax on demand supportOrder a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.800-846-4526 (US) 877-709-2951 (Canada) Gateway’s fee-based software tutorial serviceGet tutorial assistance for software issues billed by the minute.800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Gateway Technical SupportTalk to a Gateway Technical Support representative about a non-tutorial technical support question. (See “Before calling Gateway Technical Support” on page 245 before calling.) TDD Technical Support (for hearing impaired) is available: Weekdays 6:00 a.m. - 8:00 p.m. Central Time Weekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries) 800-846-1778 (TDD) America Online Get support for your America Online ISP account800-827-6364 (US) 888-265-4357 (Canada) CompuServe Get support for your CompuServe ISP account 800-848-8990 (US) Sales, accounting, and warrantyGet information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.800-846-2000 (US) 888-888-2037 (Canada)
247 Tutoring and training www.gateway.com Tutoring and training Gateways Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web sites Documentation Library This users guide The software publishers Web site Tu t o r i n g F o r h e l p o n u s i n g h a r d w a r e o r s o f t w a r e t h a t c a m e w i t h y o u r G a t e w a y n o t e b o o k , contact Gateways fee-based tutorial hotline: 800-229-1103 (rate charged per minute; charged to a major credit card) 900-555-4695 (rate charged per minute; charged to your telephone bill) Help and SupportFor more how-to information about Windows XP, click Start, then click Help and Support. Type the keyword practice in the HelpSpot Search box , then click the arrow.
248 Chapter 16: Troubleshooting www.gateway.com Tr a i n i n g Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway storesOur friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.www.gateway.com/country Gateway Learning LibrariesA variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.www.gateway.com/training Online Training from Learn@GatewayMore than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your notebook.www.learnatgateway.com/
A 249 Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. WarningAlways follow these instructions to help guard against personal injury and damage to your Gateway system.
250 Appendix A: Safety, Regulatory, and Legal Information www.gateway.com Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. Do not use this product near water or a heat source such as a radiator. Set up the system on a stable work surface. The product should be operated only from the type of power source indicated on the rating label. If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage. Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings. Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet. If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating. If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. Care during use D o n o t w a l k o n t h e p o w e r c o r d o r a l l o w a n y t h i n g t o r e s t o n i t . Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions. When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system. Unplug the system from the wall outlet and refer servicing to qualified personnel if: The power cord or plug is damaged. Liquid has been spilled into the system. The system does not operate properly when the operating instructions are followed. The system was dropped or the cabinet is damaged. The system performance changes.
251 Important safety information www.gateway.com Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. ImportantDo not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. WarningTo reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.