Gateway 200 series User Manual

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Listen to the line using your telephone. Dial a single number (such as 1). 
When the dial tone stops, listen for line noise. Wiggle the modem cable 
to see if that makes a difference. Make sure that the connectors are free 
from corrosion and all screws in the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line 
checked for noise or low line levels.
■Try another telephone line (either a different telephone number...

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To access the gateway.your.way dial-up server:
1Insert the red Gateway CD into the CD or DVD drive.
2Click Help, then click Support Web Site.
3To check your modem connection speed, click the Direct Dial option. 
After your modem connects, move the mouse pointer over the 
Dial-Up Networking icon (located next to the clock on your taskbar). 
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at 
14,400 bps when...

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4Click your modem, then click Properties. The Modem Properties dialog 
box opens.
5Click the Diagnostic tab, then click Query Modem. If information 
about the modem appears, the modem passed diagnostics. If no 
modem information is available, a white screen appears with no 
data, or if you get an error such as port already open or the modem 
has failed to respond, the modem did not pass diagnostics.
To run modem diagnostics in Windows 2000:
1Close all open programs....

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To turn down the modem volume in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
.
2Click/Double-click the Phone and Modem Options icon, then click the 
Modems tab.
3Click the modem you want to adjust, then click Properties.
4Click the Modem tab, then adjust the Speaker volume control.
5Click OK twice to close the Phone and Modem Options...

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The external mouse works erratically
■Clean the mouse. For more information, see “Cleaning the mouse” on 
page 220.
■Some mouse pad patterns “confuse” optical mice. Try the mouse on a 
different surface.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or 
network administrator for help.
Passwords
Your notebook does not accept your password
Make sure that CAPS LOCK and PAD LOCK are turned off, then...

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PC Cards
You installed a PC Card and now your notebook is having problems
■Make sure that you have correctly installed required software for the 
PC Card. For more information, see your PC Card’s documentation.
■Make sure that the PC Card you installed is not causing a system resource 
conflict. For more information on resource conflicts, see “Device 
installation” on page 252.
Power
Your notebook is not working on AC power
■Make sure that your AC power...

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The printer is on but will not print
■Check the cable between the printer and your notebook. Make sure that 
it is connected to the correct port.
■Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press so the printer can start printing. Press 
the button to put the printer online.
■Check the port and cable for bent or broken pins.
■If the printer you want to print to is not the default printer, make sure 
that you...

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To make sure that the printer is not set to work offline in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
.
2Click/Double-click the Printers and Faxes icon. The Printers and Faxes 
window opens.
3Right-click the name of the printer you want to use. If the menu 
shows a check mark next to 
Use Printer Offline, click Use Printer Offline 
to...

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Sound
You are not getting sound from the built-in speakers
■Make sure that headphones are not plugged into the headphone jack. For 
the location of the headphone jack, see “Right side” on page 4.
■Make sure that the volume control on your notebook is turned up. For 
more information, see “System key combinations” on page 26.
■Make sure that the Windows volume control is turned up. For more 
information, see “Adjusting the volume in Windows XP” on page 78 or 
“Adjusting...

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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are...